First Texas Honda

Check for damage before you leave Brought it in for its 2nd oil change and tire rotation, and for the 2nd time it leaves with damage to the wheels around the lug nuts. It isn't rocket Brought it in for its 2nd oil change and tire rotation, and for the 2nd time it leaves with damage to the wheels around the lug nuts. It isn't rocket science to put on and take off lug nuts without damaging the wheels. Every service or warranty claim has been a mixed bag of quality vs speed in which the work was done. More

Service on Older Honda Tim McIntosh and the certified technician diagnosed 'check engine' light on. I had taken my car to another service center multiple times for this pr Tim McIntosh and the certified technician diagnosed 'check engine' light on. I had taken my car to another service center multiple times for this problem, with no resolution. After a thorough inspection, the cause was found, and a part was replaced. The 'check engine' light did not come back on. During the initial inspection, several other areas needing repair came up. Tim explained each one. I felt no pressure to do the repairs. I got one done and deferred the others to a later date. The cost quoted me was what I was charged. I will return to First Texas Honda. More

Service issue Thorough explanation and repair. The sound made by the vehicle was diagnosed and taken care of. The work was under warranty. A handy loaner vehicle Thorough explanation and repair. The sound made by the vehicle was diagnosed and taken care of. The work was under warranty. A handy loaner vehicle was provided. More

Purchased a used car We had a very positive experience working with Karl Lewis and are enjoying our "new to us" vehicle. We would recommend this dealership to others.. We had a very positive experience working with Karl Lewis and are enjoying our "new to us" vehicle. We would recommend this dealership to others.. More

Service Summary So far I am pleased with this Service Department. I used to take my Honda to Round Rock but wanted to try this one. However, the first two times, they So far I am pleased with this Service Department. I used to take my Honda to Round Rock but wanted to try this one. However, the first two times, they failed to wash my car and I had to ask them, which they washed it no problem. The last time I took it there for an oil change, I brought in a coupon, and they failed to apply it. I just paid and left. 5 minutes later they called me an apologized and said they would give me a free oil change the next time I came in. That's good customer service to make up for the miss. This is why I will not give them 5 stars because each time, it seems they miss one item. More

Quick, clean, easy and friendly! I hadn't needed credit for many things in my life thus far and was wary on applying for a car loan as basically a "first time" applicant. The staff at I hadn't needed credit for many things in my life thus far and was wary on applying for a car loan as basically a "first time" applicant. The staff at First Texas Honda took the time to answer my many questions and made the finance application easy for me. They even arranged to pick me up from work to sign the paperwork (since I was car-less) and lend me a loaner car until my new vehicle was ready to drive away in! I left in my new/used car feeling optimistic about the future. More

Preparation Honest People. Honest Care. No complaints at this time. I brought my car from this location and will continue to bring my business with this facili Honest People. Honest Care. No complaints at this time. I brought my car from this location and will continue to bring my business with this facility. More

Doing it right the first time! I had a 2004 impala that finally died so I needed a replacement. I contacted several dealers with my needs. I am a large person and need a full size I had a 2004 impala that finally died so I needed a replacement. I contacted several dealers with my needs. I am a large person and need a full sized sedan or small SUV to fit me and my wife it the front. In addition I wanted space for my wife's purse and most vehicles have a solid console that comes down and completely separates the driver and passengers seats. I visited CarMax, Toyota, Carvana and VW. In all cases they didn't show me anything workable. All I achieved was wasting time while they searched keys and tried to remember their own inventory. I finally contacted First Texas Honda and discussed my needs. I went up the next day and the first one they showed me fit my needs PERFECTLY. Right color, right size, right everything. The salesman offered and showed me other cars that would work but suggested the original one as the best fit, even though it was the cheapest one (yes, the salesman recommended the least expensive one). I took the car home for an overnight test. It worked perfectly and went back to buy the car. At every step they made the experience as pleasant and easy as possible. They provided options and did not force any issue. There was no "let me talk with the manager" double talk you get with other deals, just an honest deal. More

Friendly and not intimidating Easy to deal with, fairly quick sales and financing process Will know more about service soon as I need to bring vehicle back for windshield issue Easy to deal with, fairly quick sales and financing process Will know more about service soon as I need to bring vehicle back for windshield issue More

A good place to do business The staff is very professional ... They did not try to over sell us.. Our old Honda (2000 accord) will be ready for another 100k miles The staff is very professional ... They did not try to over sell us.. Our old Honda (2000 accord) will be ready for another 100k miles More