Fitzgerald Chevrolet Cadillac Hagerstown

Great Experience! We recently purchased a 2016 Chevy Equinox after looking at several other dealership. HOFFMAN BEST BY FAR!! Jennie Jack & James Patterson were fantas We recently purchased a 2016 Chevy Equinox after looking at several other dealership. HOFFMAN BEST BY FAR!! Jennie Jack & James Patterson were fantastic. They were very professional and was not pushy as you may find at other places. James listened to what we wanted and worked with us from there, Great Experience!! More

Time consuming and horrible! We purchased a 2007 Avalanche from Hoffman after making another purchase of a new vehicle about a year prior. We were very happy with the purchase and We purchased a 2007 Avalanche from Hoffman after making another purchase of a new vehicle about a year prior. We were very happy with the purchase and convinced ny service records that the death trap was a great vehicle because it was previously owned by one of their techs. Well before we even tagged it there were issues that we returned for several times. Then the final issue was the engine that failed. Fortunately, unlike others we were offered a different vehicle, not what we wanted, but a working vehicle. There were three days that we spent at this dealer in an attempt to trade and purchase something else. Such time because we were ignored and everyone else came first. We later overheard that we inconvenienced them. Really nice considering we were given the price sheets to shop for ourself. The used car manager was extremely rude not even wanting to hear us vent about the vehicle or our experience so he could concentrate. He was sure to treat us as last priority with each trip and was sure that we understood that we were a bother. We were even told at one point that they owed us nothing after selling us a vehicle that blew up two months later. It gets worse. On the third trip to finalize on a vehicle we didnt want, we were offered another brand new vehicle in which we did purchase. This will not be the last stop as a letter will be sent including all details to chevrolet as well as the owner of this location as well as tell everyone I know for years to come of our experience. More

Great experience Out of all the dealerships I've been to this by far is the best experience I have had! They are so courteous and don't nag or pressure you. They're we Out of all the dealerships I've been to this by far is the best experience I have had! They are so courteous and don't nag or pressure you. They're well detailed in explaining everything you need to know about the vehicle's! More

Overall OUTSTANDING Service and PROFFESIONALISM! Yesterday, after being insulted by several other dealerships while shopping for a new car for my husband I turned into this dealership and started wal Yesterday, after being insulted by several other dealerships while shopping for a new car for my husband I turned into this dealership and started walking around looking at some very beautiful cars. I had never seen new Chevys and my hub is a ford man 100%. I was approached by a very relaxed man named Ron Doub after only 2 minutes or so. He was smiling, pleasant but not in the typical (oh no a car salesman) way. He was casual and professional. I explained that I had not even been approached or respected by the last dealership at Sharrett VW and when I asked about the new VW's I was told I will never be able to afford one. Anywho, I wanted a reliable new car good on gas, had "not so good credit" and was honest with Ron. I told him my hubs car had 354k miles and at any moment would break down going to work. He made suggestions based on LISTENING TO ME and found me a Chevy Cruz diesel that gets over 50mpg. Not only that but it was 4500 off selling price loaded brand new. OMG I test drove it and fell completely in love with everything. Great pick up, brand new, a pretty bad xxx looking little she devil of a car I knew my husband would love it too. He then went to his sales mgr, explained where I needed my payment to be and my credit issues. They both performed a miracle and got us approved with a 2.9% interest rate with hardly any money down. I cannot even describe my complete joy with the service and quality I received after being rejected by others and I don't ususally write reviews but this new car and peace of mind and unexpected respect of all of these people here towards the customer has to be told to everyone. Michael Allen did our financing and it was seamless and he was a true gentleman. He never made us feel intimidated. This place and these people have skill in every dept of car sales. Buy there and save yourself a lot of hassle and grief in the future you wont be disappointed. Love you guys! Amy and Mike 7/13/15 More

I LOVE MY CHEVY TRAX During many visits to Hoffman, to buying a 2015 Trax, I experienced GREAT customer service with no pressure and lots of patience from Ron Doub. During many visits to Hoffman, to buying a 2015 Trax, I experienced GREAT customer service with no pressure and lots of patience from Ron Doub. More

Win-Win If you want great vehicle choices plus great customer services Hoffman is where you'll find it. My salesman Ron Doub can make it happen. If you want great vehicle choices plus great customer services Hoffman is where you'll find it. My salesman Ron Doub can make it happen. More

2014 Escalade purchase Professional, courteous and fair price with no hassle. Took the vehicle home overnight to thoroughly look over. Prompt in dealing with minor issues wi Professional, courteous and fair price with no hassle. Took the vehicle home overnight to thoroughly look over. Prompt in dealing with minor issues with the vehicle. More

Very Happy My husband and i purchased 2 new vehicles in 1 day. The person that helped us his name is Jim Carter he is AMAZING!!! It is so difficukt to purhcase a My husband and i purchased 2 new vehicles in 1 day. The person that helped us his name is Jim Carter he is AMAZING!!! It is so difficukt to purhcase a car he made it very smooth for us he's very friendly made me feel very comfortable talking to him asking him questions he is very is very smart he knows his job very well. It was mothers day weekend when i purchased my Equinox and my husban got a Malibu we love out vehicles. I told allot of my friends that if they want to purchase a car to go to Hoffmans and speak with Jim, everyone in there is so very nice and kind they make you feel right at home. Jim should get a big raise for what he does. Thumbs up for Jim Carter and 10 stars!!! Thanks Mrs. Altholia Martin More

Very happy with all of the people we dealt with at Hoffman's Ron was a great salesman. Not pushy yet very helpful from first meeting to helping install our roof rails. Jim really went out of his way for us. A Ron was a great salesman. Not pushy yet very helpful from first meeting to helping install our roof rails. Jim really went out of his way for us. All on his own, he took action that helped us get an even better deal than we thought was available. Scott was very helpful with all explanations. We are very I happy with our new red Chevy Trax. More

The Hoffman dealership treated us extremely well My wife and I just purchased our second vehicle from Hoffman. Our Sales person Roosevelt Ruffin was very helpful and personable, and he followed up wi My wife and I just purchased our second vehicle from Hoffman. Our Sales person Roosevelt Ruffin was very helpful and personable, and he followed up with me a few days after we took the new car home. Jim Carter, the Sales Manager, was very empathetic with our situation, and he went above and beyond to help us. Also, the Finance Manager Scott Carpenter worked us out a fantastic financial option that fit our needs very well. Everyone that we dealt with treated us nicely and actually listened to, and then met our needs. I can't say enough about our experience, and I would definitely recommend this dealership. I will be seeing them again when I need another vehicle. Eric and Linda Woods More