Fitzgerald Chevrolet Frederick

Another winning Experience Recently we purchased our 4th and 5th Mazdas , our 2nd and 3rd from Fitzgerald in Frederick. In addition, partly as a result our endorsements our son Recently we purchased our 4th and 5th Mazdas , our 2nd and 3rd from Fitzgerald in Frederick. In addition, partly as a result our endorsements our son and some friends have accounted for 5 more Mazdas, all from Fitzgerald. We are all agreed that the purchasing experience here is about as smooth and stress free an experience as can be expected and the prices have always been sufficiently competitive to make shopping around an unnecessary effort. We have always been treated well by the staff and this time Jason in particular went above and beyond. I was looking for two vehicles and between price quotes, financing quotes, feature comparisons and test drives, Jason stuck with me with patience and good cheer throughout the entire all-day process. We are very pleased with our new CX5 and MX5 Miata and I want to thank you, Jason for making it a great experience! More

Great Service I want to thank David Harrison at Fitzgerald Auto Mall in Frederick, MD for providing me with very informative information prior to my daughter gettin I want to thank David Harrison at Fitzgerald Auto Mall in Frederick, MD for providing me with very informative information prior to my daughter getting her second car at this location and with David. He also assisted my other daughter in helping her get her car about three years ago and he provided the same excellent customer service. Thank you David my daughter is very happy with your outstanding customer service. I highly recommend you see David Harrison at this location he is extremely helpful and knowledgeable! More

Second Car I Bought There I Always Have A Great Experience Everytime I Visit There. This Is My Second Car I Bought From Jason He's A Great Sales Associate . I Always Have A Great Experience Everytime I Visit There. This Is My Second Car I Bought From Jason He's A Great Sales Associate . More

Bait and switch Car price on Cargurus and OTD price provided to me not only included the Mazda $500 (which I suspected, but was not sent in the email), but also was o Car price on Cargurus and OTD price provided to me not only included the Mazda $500 (which I suspected, but was not sent in the email), but also was only valid, I was told when prepared to buy, if I used their financial ng ( which would not be the Mazda offered 0% ). If I wanted the 0% and $500 offer, I would pay them the $500 and $1500 more. Happily, I walked away and bought a great civic hatchback sport touring. More

Satisfying a Tough Customer I have been around the block a few times and not easily satisfied or content with some dealer "take it or leave it" offers. There is no last word or u I have been around the block a few times and not easily satisfied or content with some dealer "take it or leave it" offers. There is no last word or ultimatums in negotiations. I have been doing pricing, forecasting and negotiation in the Aerospace industry for more years then I care to remember. I knew what I wanted to pay, what (I felt) was the intrinsic value of a new - prior model year vehicle should be; I was not easily swayed. The dealers initial offering was alright but not great, we were substantially far apart on price and I honestly thought I would have to continue shopping. This is the point in the process were John Lee and I exchanged 12-15 emails, negotiating, expressing opinions & frustrations, sharing a laugh or two. John Lee was honest, knowledgeable and gifted with patient and perseverance. In short he got me the deal - the price I wanted - where I couldn't say no. I live in CT and drove down 290 miles and back to pick up my new MX5.......and I would do it again. John Lee is the man and Fitzgerald is the dealership, accept no substitutes. More

Hani Hooked it Up! Hani Aranca is the man! My husband and I just leased our brand new Mazda CX-5, and Hani made the entire experience seamless and stress-free. As excite Hani Aranca is the man! My husband and I just leased our brand new Mazda CX-5, and Hani made the entire experience seamless and stress-free. As excited as we were about getting a new car, the thought of dealing with the runaround and insincerity we'd been accustomed to in the past kept us away from a dealership. Our experience with Hani at Fitzgerald Auto Mall was exactly the opposite. His service was knowledgable and helpful, his personality is authentic, fun, and confident. Hani makes buying a new car an experience you can enjoy! You can relax and take comfort in knowing that you are in capable hands. We LOVE our new car! I would recommend Hani to any of my friends or family, and already have! More

Excellence, Knowledgeable, Professional! I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to I work in the same line of customer service... that being said I am impressed that the same diligence that I provide for my customers was expressed to me. I scheduled an appointment... Seth Dawson my first advisor that I worked with when I called in for my 3rd service he was not available and or assisting another customer I asked for Seth and he was not available ... another gentelman(another service advisor/manager) listen to my concerns and set my apt (note he did not say a word other than listen to my concern) ... me knowing the field assumed from bad experience that I would be set with an apt with someone else I didn't know or someone who was more concerned with themselves and setting thier own apts (being in the business I know the connection between the customer and dealer/advisor/salesman). But I want to make it clear that the Fitzgerald chevy service advisors/management take care of the customers ... I came in and Seth did not set my apt but was there and greeted me when I came in and low and behold the other advisor that I had mentioned to that I was looking for Seth Dawson he set me an apt with Seth (not saying that advisor knew nothing but more of a comfort...which being in the business most customers rely on comfort) ... obviously this Fitzgerald chevy service team work together...I did not get a review the last time because I would have filled it out ... this is not the first but the second time I had talked to more than one service advisors/managers but still was handled by multiple ppl but I was taken care of this is a great team of people all of these advisors/managers worked to take care of me... this is impressive I've seen other dealers that don't care as much about thier customers... Fitzgerald is lucky to have Seth Dawson, Tom Dawson, Kevin bull , chris leTorah, chris rice , ... I was taken care of and I'm going to be a return customer. !!! It is true sales bring in the customers but service keeps the customers there. Thank you to the service department! More

Mark Lawson is the Man I just purchased a 2009 Honda Pilot form Fitzgerald, this is our second car in a year from Fitzgerald. Like the first time, this experience was just a I just purchased a 2009 Honda Pilot form Fitzgerald, this is our second car in a year from Fitzgerald. Like the first time, this experience was just as easy and enjoyable. I owe this to Mark Lawson our sales rep. His expertise and knowledge helped us find the exact vehicle we were looking for. The whole process from start to finish was seamless and stress free. Zach Sherman made the sometimes tiresome paperwork process fly by. I will never go anywhere else to purchase a car, Fitzgerald is my dealer for life. Thanks again Mark and Zach. Sincerely, Scott Ely More

First time buying a brand new car I recently just bought a new 2017 Chevy Camaro from this dealership. While I could not find the actual salesperson name on here, I wanted to extend my I recently just bought a new 2017 Chevy Camaro from this dealership. While I could not find the actual salesperson name on here, I wanted to extend my thanks to Mario Meyers and Mike Bennett (Finance Manager) for helping me out with everything. I have been working on getting my hands on a 2017 Camaro for about three months now and I finally did it. Ftizgerald Auto Mall helped me get the car I wanted and worked with me in furnishing my deal. I am extremely thankful for Mario helping me though phone calls and e-mail. And to Mike Bennett for helping me out with the paperwork. He explained everything I was signing and gave me a very nice breakdown of my loan. Thank you for keeping the process simple. I hope in the future to buy another car from here one day. Lastly, I want to extend my thanks to June Rutkay for following up with me via e-mail and asking if I had any other questions. I hope to one day buy another car from here. More

Mark Lawson/Joshua Gillions Mark Lawson showed great patience, knowledge and courtesy in helping us to select our vehicle. He and Joshua Gillions are certainly the best exemplars Mark Lawson showed great patience, knowledge and courtesy in helping us to select our vehicle. He and Joshua Gillions are certainly the best exemplars of the Fitzgerald brand. I would surely recommend the Mazda product and particularly urge any interested purchaser to seek out Mark at Fitzgerald.. More