Fitzgerald Toyota Gaithersburg - Service Center

Management consistently looks to screw over customers with warranty issues. Will purposely not tell you about small rules just to screw you and not do their job. with warranty issues. Will purposely not tell you about small rules just to screw you and not do their job. More

Fitzgerald Toyota Service is the best! Every time I take my car for service there I have a great experience. Pat Nugent is fantastic. He always takes care of me and is prompt and courteous. Every time I take my car for service there I have a great experience. Pat Nugent is fantastic. He always takes care of me and is prompt and courteous. I would recommend to anyone that this is the place to get your Toyota service. More

Great Service!! I have been trying to find something that says "survey" for my last two visits, however I cannot find it. My comments concern Mr. Jesse Segovia in yo I have been trying to find something that says "survey" for my last two visits, however I cannot find it. My comments concern Mr. Jesse Segovia in your service department, who has assisted me on some of my most complicated service visits over the recent years. Whatever the issue or news, he always goes above and beyond to ensure: 1) I'm back on the road quickly (I use my car for work) 2) I'm fully informed regarding what is happening with my vehicle and the nature of the problem 3) I'm satisfied with the service. 4) He has stayed late to accommodate me, worked around my schedule, and made sure I had a loaner with space enough for all of my work equipment. Customer Service of this caliber is what keeps me coming back to Fitzgerald. This is a person you really want to keep. I definitely do! Best regards, Jennifer K More

All around excellent experience Dealing with a broken down car is not a good situation to deal with. And the truth is i have no faith I wont be taken advantage of. However, at Fitzge Dealing with a broken down car is not a good situation to deal with. And the truth is i have no faith I wont be taken advantage of. However, at Fitzgerald's I found this experience to be pretty much as good as it gets. I was helped by Josh mostly in the service department, and he was a pleasure to work with. Communicated with me often and simply. No fluff or nonsense, just the good, the bad and what my options were. Offered advice and supplemental help above and beyond the specific repairs they were taking care of. They did it VERY quickly and had me back in my car well before the expectations they originally had set. And I needed a new engine, not just a few brakes and a timing belt or something. They had the car back to me within a week, set me up with a decent rental car. But most of all, made sure i understood, was comfortable and explained everything thoroughly. Ignoring the circumstances, a very pleasurable experience. More

Poor poor poor customer service @service center They have terrible customer care representative. Seriously, need better people to greet the customers. System can make a error, but it is a employee's They have terrible customer care representative. Seriously, need better people to greet the customers. System can make a error, but it is a employee's responsibility to fix the problem. Please learn how to apologize to the customer if the error happens and be more friendly. More

Has Potential to be Good I brought my car in to address window weatherstripping that was peeling on the front passenger side window which was covered under warranty. Upon revi I brought my car in to address window weatherstripping that was peeling on the front passenger side window which was covered under warranty. Upon review of the finished work when I arrived home, I discovered that there were dents/scratch and super glue used to repair my side mirror since it was necessary to remove it in order to replace the weatherstrip. Drove right back to the service center where the Service Manager assured me it will be resolved. Fast forward a week later, my mirror was replaced and the dents and scratches were made invisible after they took the car back in for half a day and provided a loaner. The Assistant Service Manager I worked with during both trips demonstrated he understood my pain points and sought to make things right. More

2 strikes and they are out On my first visit with my new preowned Sonata, they did normal service and checked for a slow leak in one of the tires. They could not find the leak a On my first visit with my new preowned Sonata, they did normal service and checked for a slow leak in one of the tires. They could not find the leak and I discovered a few days later that they left the tire they were testing way overinflated. On my 2nd visit, they did some extensive break work and I had checked the box to give me the old parts but that wasn't done and I didn't realize it until later. My confidence in these guys is low. Going to try another dealer for my next service. More