Fitzgerald Mazda Annapolis

Everyone I delt with was very professional and went above and beyond my expectaions. I am a single woman and was a little nervous about buying a car. John Gay called me within hours of my email request on in and beyond my expectaions. I am a single woman and was a little nervous about buying a car. John Gay called me within hours of my email request on information. He understood what I was looking to do and went about to make it happen. He even went as far as to have the car delivered to my house with paperwork ready to be signed. It took at the most 15 minutes and the exchange was made, papers signed, and I had the new car a wanted! He is even going to FEDEX my tags when they come in!! I have told many many people how pleased I am with this dealership. I could not even imagine a procedure running smoother than this did! I am beyond pleased!! Thank you!! More

Joe was great to work with. He was very responsive when I had questions on options and was reassuring when I ask him several times to make sure I understood the walk-away-price that he gave me. Though Fit had questions on options and was reassuring when I ask him several times to make sure I understood the walk-away-price that he gave me. Though Fitzgerald required a personal check for the full price of the Car, while waiting for my Credit Union, he worked hard to make sure Fitzgerald didn't have to cash my personal check. I'll definitely check with Joe if we need another Car! More

Promised us a certain price if we bought on the holiday weekend. Would not correct the price as agreed after they made a mistake in the paperwork. weekend. Would not correct the price as agreed after they made a mistake in the paperwork. More

This is the third new car we have purchased from this dealership and the third time Joe has been our salesman. In short Joe was one of the major reasons we came back to Mazda and this dealership. He is dealership and the third time Joe has been our salesman. In short Joe was one of the major reasons we came back to Mazda and this dealership. He is very personable, knows the product, and is absolutely fair and honest. He treated my daughters with respect, explained the product, the purchasing process-paperwork and is now their salesman of choice. I have purchased numerous new cars (for myself, spouse and daughters) throughout my lifetime, Joe has been simply the best dealer representative I have personally encountered. More

My experience at Fitzgerald Mazda of Annapolis was the My experience at Fitzgerald Mazda of Annapolis was the most relaxed, stress free car buying experience that I have ever had. I first contacted th My experience at Fitzgerald Mazda of Annapolis was the most relaxed, stress free car buying experience that I have ever had. I first contacted them via email and received a quick response with an accurate "out the door" price. When I arrived at the dealership Joe Frantum was extremely kind and helpful. He helped me to understand all of my options between two different cars that I was considering. He did this without automatically trying to send me the more expensive car, as another dealership had done. I feel that I got the best deal and service possible. I would highly recommend this dealership. More

We got our pricing through Consumer Reports. I knew exactly what I wanted and they found the car. The price was lower than anywhere else, but mostly I liked my experience because Jake Spencer was reall exactly what I wanted and they found the car. The price was lower than anywhere else, but mostly I liked my experience because Jake Spencer was really straightforward... as compared to other dealers I spoke with. I would definitely work with them again. More

Shopping with Fitz was a great experience. Shopping with Fitz was a great experience. Friendliness...5, everybody was great there, they worked with me...even after I shopped their price ar Shopping with Fitz was a great experience. Friendliness...5, everybody was great there, they worked with me...even after I shopped their price around to get a lower price (more on that later), and after I got a ridiculously low price and said I was going elsewhere, they just said "Thanks, we understand," and that was that (until they called me back saying they could match it). My overall experience was good. I did have to wait a while after I purchased, which is my only complaint (but it was unavoidable and I can't blame them). Otherwise they were friendly, explained everything, and let me make my decisions. Like every other dealer they try to get you to do add-ons (rustproofing, etc.), but you can find out much more information about that stuff on their website before you go in, so you aren't making snap decisions in the heat of the moment, and they put no pressure...they just explain what everything is, what it costs, and if you say "No," that's that. Like most dealers, they list the lowest possible prices on their website to try to drum up interests...but unlike some they are pretty upfront about what those prices include (e.g. they'll say if it includes loyaltly cash). And like most dealerships, if there is a lower possible price they can show you, if only you'll give them your contact info. Of course, most places quote you a price you can only qualify for if you're a Mazda owner in the military who's driven it on the moon...and then they just send you emails and phone calls asking "When can you come in." Not Fitz...they sent me one automatically generated email, but a day later, Cameron sent me an email that explained that price (and how they came up with it), explained purchasing options for the vehicle I inquired on in full detail, i.e. with freight (all of their quoted prices include freight), and showing what taxes, tags, etc. would come to, and giving you an out the door price, as well as finance/rebate options (and payments if I financed). Since they were...by far...the most straightforward on price out of the gate, I went to them first. I wasn't sure the price they quoted me would be the lowest, until I visited other dealerships, asked for their lowest price, and they looked at the quote, shook their head, talked to their manager for 20 minutes...and said they thought they could beat it by $100. And when I called Cameron to finalize the purchase, he came in even though it was his day off. Their way of doing business is light on pressure, high on up-frontness, and I guarantee if you walk in there and walk out with a vehicle without visiting another dealership, you'll get a fair price (even if it's not the absolute lowest price you could get if you shopped around, it will be right there...and without tons of annoying pressure...although I would still recommend shopping around). More