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Fitzgerald Subaru Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.7
748 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 748 reviews

November 11, 2026

Service representative and mechanic shared and explained issues with vehicle and referred me to temporary transportation. D More

by CWHITEHURSTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Clark
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November 11, 2026

I bought my first car here. Moved away. Moved back and still a loyal customer. More

by rietta25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Clarke
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November 10, 2026

Fitzgerald auto mall in rockville md is a good company. My family have been using Subarus for,the past many years and Will continue to,do,so. Lester is the head of the Subaru service dept. and is very go More

by MIMI20852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Redlack
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ishmael is excellent
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Nov 10, 2026 -

Fitzgerald Subaru Rockville responded

Your confidence in our dealership for both sales and service means a great deal to us. We're glad our service leadership and your advisor have provided helpful support with your Subaru Impreza.

November 09, 2026

The ease of getting service appointment. and the time it all took to fix the car were good.. I was surpised by the 3% charge for using a credit card, which was not in effect when I last use More

by NB7106
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2026 -

Fitzgerald Subaru Rockville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 09, 2026

I am annoyed it took several visits and my car breaking down for them to figure out the problem. But Luis Mariano could not have been nicer. Just for the record, I find the upselling to be annoying. More

by linksdiva.611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mariano
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Nov 10, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fitzgerald Subaru Rockville.

November 09, 2026

They were quite organized. I was able to get in at my appointment time. Kevin was very friendly and helped me with what I needed. More

by nancyarudnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 09, 2026 -

Fitzgerald Subaru Rockville responded

We're glad the service on your Subaru Outback started at your scheduled appointment time. It's rewarding to know our team's welcoming approach and helpful support met your needs.

November 08, 2026

Great service and friendly staff, however they forgot to install new wipers as I requested at intial discussion. More

by chris.narducci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2026 -

Fitzgerald Subaru Rockville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 08, 2026

Service rep Nate was very friendly and knowledgable and arranged a Lyft ride when it was time to pick up the car. Being close to Metro and a bus stop is also a plus. I appreciate that the clock was rese More

by ARTHUR SHERMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathanael Kamara
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Nov 08, 2026 -

Fitzgerald Subaru Rockville responded

Our team was happy to arrange a Lyft when it was time to pick up your Subaru Impreza. We're glad you appreciated the clock reset after the battery replacement and the car wash.

November 08, 2026

I walked in for a routine oil and filter change. It was taken care of immediately and a job well done. More

by tomtsai1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis - service dept.
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Nov 08, 2026 -

Fitzgerald Subaru Rockville responded

We're glad you were pleased with the prompt oil and filter change on your Subaru Forester. Thank you for the five star rating!

November 08, 2026

Nate really took the time to take care of the issue. He is very patient. He is an asset to your company. More

by LODGEORO530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
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Nov 08, 2026 -

Fitzgerald Subaru Rockville responded

Giving your Subaru Outback’s issue careful attention matters to our service team. We’re grateful for your kind words about our team member’s unhurried approach and the care you received.

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