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Fitzgerald Subaru Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.7
708 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 708 reviews

October 21, 2026

I had a great experience in the service dept with Jacob Brubacher - he explained the service to me, the cost and the time frame. We also engaged in chit chat about manual/stick shift cars and motorcycles More

by martinthms882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Brubacher
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October 21, 2026

Very expensive, it was not clear what was necessary vs nice to have I felt pressured More

by MENDOZA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 21, 2026

Great customer service. No hassle pricing. Communication from the dealer was excellent. This is my second purchase from this dealership. More

by ridgely.bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacey Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Figueroa
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Oct 21, 2026 -

Fitzgerald Subaru Rockville responded

Your note about our straightforward pricing and excellent communication during the service on your Subaru Forester highlights our department’s focus on clarity and care. Knowing those efforts met your expectations means a lot to us. We appreciate you choosing our dealership for service again and look forward to your next visit.

October 19, 2026

Please with the work performed on my car and for the information provided on what was needed. More

by npruss00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spokewith Ismael Posada -- rate him 5 stars
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Oct 21, 2026 -

Fitzgerald Subaru Rockville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Fitzgerald Subaru Rockville.

October 17, 2026

Very professional and informative during visit and the video sent by technician was informative.In addition to the routine care, other repairs explained and permission to do the repairs requested before More

by LEILA.BEKER
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Clark
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Oct 17, 2026 -

Fitzgerald Subaru Rockville responded

Transparent communication and clear explanations are at the core of how our service department operates. Knowing that you found the video walk-through informative and appreciated our request for permission before proceeding with additional repairs means a lot to our service team.

October 17, 2026

We have always been extremely satisfied with with the personnel and the service provided. This last time was no exception. Our thank you to Mr Posada More

by WAHUTCH35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Posada
Print
Oct 17, 2026 -

Fitzgerald Subaru Rockville responded

Your note about consistently being pleased with our staff highlights the level of care we aim to offer for your Subaru XV Crosstrek. Hearing your thanks means a lot to our service department.

October 16, 2026

Thank you very much, it was good seeing you, and servicing my car. The next step is to ORDER PARTS to fix the "Check Engine Light" that is on.. More

by mmovah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 16, 2026 -

Fitzgerald Subaru Rockville responded

We’re glad we had the chance to see you again and service your Suzuki Reno. James is coordinating the parts order to address your check engine light promptly. Your kind words and five-star rating mean a great deal to our service department.

October 16, 2026

they advised that they would check on the passenger side review mirror, and inform me if they could replace it. More

by STELLASNYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember the service department individual who helped me out.
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Oct 19, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Fitzgerald Subaru Rockville are glad to have you as a customer.

October 14, 2026

My service advisor Mr Clark was a very easy personable person to work with. However, the labor charge for an oil change went up 80% since my last oil change in April 2026,, I will never come back again fo More

by PMAMICHAEL
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Clark
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Oct 18, 2026 -

Fitzgerald Subaru Rockville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

October 14, 2026

Very happy with all the work done. Didn't realize that Mondays were SO busy so I'll avoid them in future. More

by dneiman236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 14, 2026 -

Fitzgerald Subaru Rockville responded

Knowing you’re very happy with the work on your Subaru Crosstrek is truly rewarding for our service team. We’re sorry that Mondays tend to be so busy and appreciate your understanding. We look forward to serving you at a more convenient time.

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