Fitzgerald Subaru Rockville

This review is about Darin Elmore, who I worked with to purchase a new Subaru Ascent. I went to Fitzgerald to see if they'd beat another local dealer's offer, and they did. Darin didn't play any games, j purchase a new Subaru Ascent. I went to Fitzgerald to see if they'd beat another local dealer's offer, and they did. Darin didn't play any games, just took what I was asking for and showed me what they had and could offer. It was very smooth, and Darin was very professional. He went above and beyond, as well, retrieving my EZPass and a seatback mirror that I had forgotten in my trade (doh!) and returning them to me the next day when I came in to drop something off. All in all, highly recommend working with Darin to purchase a vehicle if you want a straightforward, no nonsense experience. More

My tire pressure gauge came on. I noticed there was a nail, I called and stopped by this location as it was close by for them to fix it but they wanted $70 although my tires were a I noticed there was a nail, I called and stopped by this location as it was close by for them to fix it but they wanted $70 although my tires were a month old purchased at another Subaru dealership and still under warranty. I was told it's because I didn't purchase the tires there. I just told them to put air in, so I can be on my way and took it back to my dealership. If you are operating under the Subaru umbrella you should take care of your customers regardless of where a vehicle was purchased etc. I have made calls to speak with a manager and have not received a call yet Very disappointing. More

Another of several disappointing sales, service and autobody service experiences ...not my first with Fitz. Sales (first Rockville and now Gaithersburg), service and auto body has been unsatisfactory. autobody service experiences ...not my first with Fitz. Sales (first Rockville and now Gaithersburg), service and auto body has been unsatisfactory.... terrible tbh. My time is valuable and despite the flurry of contacts from both Rockville and Gaithersburg (way too much & conflicting), the sales team was completely unprepared to drive and to sell me a car. I'm an informed, decisive, existing Fitz customer who arrived with cash in hand (pre-qualified for financing too) and had identified which car(s) I was interested in driving.... prepared to buy. It was disappointing to have to sit for 10 minutes or so while they located the keys, then walk around the lot to locate the cars (sales did not know exactly where they were & clearly had done no prep work prior to my arrival) only to find a sloppily detailed car or two with extensive damage... one was in the parking garage which was too dark to see it well.... unacceptable! Cars had clearly been vacuumed, maybe run through auto wash, but the door and hatchback frames were filthy and no surfaces has been treated, etc. Furthermore, when I asked about comparable cars on the lot that I could view and drive.... they didn't know and I had to sit at desk looking at computer/inventory with them (what a joke). I went up to Gaithersburg yesterday because Rockville (once again) couldn't manage the most simple sales follow through... could not locate the keys to the car I was interested in AND did not bother to even call to follow up when their mgmt was due to work after telling me they had to wait for their manager to start work a few hrs. later (who does that??). In fact, the reason I'm now looking to purchase a car is because I had recently a bad service experience with Rockville (over fill on oil) and now, my car doesn't feel the same and I am no longer comfortable taking it on road trips. Prior to our service visit, we'd had no serious mechanical issues and despite being older, it ran as nicely as my newer Subaru. More

So a service writer at Fitzgerald Subaru this morning would not perform any service on my Toyota 86. I asked for an oil change and explicitly said I want nothing more. Cited some of the below... "tAk would not perform any service on my Toyota 86. I asked for an oil change and explicitly said I want nothing more. Cited some of the below... "tAkE iT To ToYoTa. It Is Not A sUbArU." "We DoN't HaVe AnY ToYoTa CeRtiFiEd TeChNiCiAnS." "We Do NoT sErViCe AnY OtHeR MaKeS, ReGaRdLeSs Of CiRcUmStAnCe oR SeRvIcE BeInG PeRfOrMeD." "We DoN'T dO iT bEcAuSe Of WaRrAntY IsSuEs aNd LiAbIlItY." "We WiLl NoT sErViCe ThAt BeCaUsE iT iS a ToYoTa" etc. etc. After informing him literally 99% of the car is Subaru, the entire engine is from Subaru, and "IT IS ONLY AN OIL CHANGE," I tried to push him on by asking "why?" to just about every one of his nonsense remarks, to which he [Fitzgerald Subaru] was confrontational and rude. Anyways, not a nice guy, and clearly had no clue what he was talking about, thus the review here. Preface to all of this, is I took my car to their sister Toyota store and they said it would take several hours for a basic oil change on a walk-in wait job, so I said never mind. Subaru is only a mile away, on my way home, so I stopped by. I had my GR 86 serviced at this same Subaru dealer with a different service writer a few months ago for the same (Toyota wait time) reason as above, (paying out of pocket, regardless of store, btw.) , and had a great experience with a different service writer. Point being: If you don't want the work, or are worried it is going to be a hassle because [insert nonsense reason here], just say it, don't be rude to customers. I will never be back to any Fitzgerald store as a result. More

The team at Fitzgerald Subaru Rockville is an amazing group they made sure I got the car I came for.I am a customer for life group they made sure I got the car I came for.I am a customer for life More

Placed an order for a new car for my son who just got license. Salesperson no longer at dealer. Order was never placed , so I call to see what’s up and I’m told nevervplaced order and not taking orders license. Salesperson no longer at dealer. Order was never placed , so I call to see what’s up and I’m told nevervplaced order and not taking orders and now I get the pleasure of telling my son his car is not on the way after telling him it was. Thx Fitzmall. Go elsewhere More

I'm a previous Fitz customer as well as current service customer.... very happy with the service, but my recent experience with used car sales was disappointing. customer.... very happy with the service, but my recent experience with used car sales was disappointing. More

JAMES HEIMAN and MANNY ARE THE BEST GUYS EVER! I highly recommend them!!! So easy and so reliable. easiest purchase ever! They are super fast and communicative! So thankful for their customer service! recommend them!!! So easy and so reliable. easiest purchase ever! They are super fast and communicative! So thankful for their customer service! More

Beware! We got nothing but the run around from them! It should not be so difficult to buy a car and no one is willing to take responsibility for their complete lack of customer service! should not be so difficult to buy a car and no one is willing to take responsibility for their complete lack of customer service! More

Generally a competent team and front office. Have been taking my 5 year old Outback to them since it was purchased there. Went for a minor non-standard issue (roof rack crossbar). Disappointed with the taking my 5 year old Outback to them since it was purchased there. Went for a minor non-standard issue (roof rack crossbar). Disappointed with the lack of willingness to even have a technician come and take a look before letting me know how long it might take. Did not mind paying the minimum ($76 - plus plus) to get the problem fixed. Just that there was no effort to take a quick look- despite having called in advance and being told to come it at 1:00 as I did. Kevin could do with some more training - competent front office guy - but no ability to discern a big from small issue - just sticks to secretarial playbook. Enough with Fitzgerald Subaru. Next stop a third party service company or Herb Gordon. Seems to be better rated. More