Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fitzgerald Subaru Rockville
Rockville, MD
521 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 521 reviews
Verified Customer
July 15, 2026
Professional conduct, quick service, helpful advice, reasonable price, provide timely updates on the status of service and checking in next day that everything is working fine. reasonable price, provide timely updates on the status of service and checking in next day that everything is working fine. More
by damank
Employees Worked With
Ismael
July 15, 2026
Was told that they could not order the tires that Subaru Corporation said were to be put on my Subaru 2018 2.5 I Forester. They ordered and put on the incorrect tires and caused damage to the vehicle. I had Corporation said were to be put on my Subaru 2018 2.5 I Forester. They ordered and put on the incorrect tires and caused damage to the vehicle. I had to buy the correct tires at a private company for $1,100 + with balance and services. I said the battery was not correct and Subaru corporate gave me the correct information to have that installed. I was told I needed a repair service that was done and Subaru corporate informed me this was not correct either. Parts were found to be substandard and faulty. I have sold the vehicle. I do not have the vehicle. I called and have asked the manager at Fitzgerald Subaru Rockville to remove and close my name and all information pertaining to my account with their dealership. I was a top loyal customer with this dealership. I bought my vehicle from them and returned and had 100% of all service done on the vehicle from September 2018 until 2026. I am more than disappointed. They know what they did. There is no honesty or Subaru parts being put on the customer vehicle. Take your vehicle somewhere else. More
by HELENLOCKARD16
Employees Worked With
Ismal
July 11, 2026
Appreciated the technician’s video and customer service cost estimate. Very convenient free shuttle ride service. Website online reservation is easy to use. cost estimate. Very convenient free shuttle ride service. Website online reservation is easy to use. More
by jmrt_brooks
Employees Worked With
Kevin
July 11, 2026
Work was done correctly and I was not pressured to do anything that was not needed. The service rep was polite and friendly. He explained everything to me and kept me informed throughout the service pro anything that was not needed. The service rep was polite and friendly. He explained everything to me and kept me informed throughout the service process. My only issue is even with an appointment it is impossible to get the work done in less than 2 hours. More
by ZMON47
Employees Worked With
Matthew Clark, Luis Mariano-Felic
July 10, 2026
The staff is always friendly, professional, and keep me updated during every service. I wouldn't take my car anywhere else! updated during every service. I wouldn't take my car anywhere else! More
by mojesse
Employees Worked With
July 10, 2026
Excellent service with one issue that prevents a 5th star. It is difficult to contact anyone other than someone who can schedule an appointment. This includes status of the service, timely response duri star. It is difficult to contact anyone other than someone who can schedule an appointment. This includes status of the service, timely response during open hours while the car is in service, and reaching a technician verbally. I sometimes get texts, but they are not timely. Other than that, I am pleased with the quality of work, the video texted to me with the results of their diagnostics (e.g. tire tread, brake wear, filter condition, etc.), the complementary Lyft service to my home about 2 miles away, and the lounge when I wait for the vehicle, which has great snacks and drinks. More
by MARK.ROSS
Employees Worked With
Ismael is knowledgeable and attentive to my needs
