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Fitzgerald Subaru Rockville
Rockville, MD
663 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 663 reviews
October 01, 2026
Always amazing customer service. The staff ensures you have a complete understanding of what your car needs at service appointments and what can wait till the future. The videos of t The staff ensures you have a complete understanding of what your car needs at service appointments and what can wait till the future. The videos of the inspections are super helpful when making decisions. The quality of service is why I keep coming back. More
by Ktk017
Verified CustomerEmployees Worked With
Service department- Matthew
September 30, 2026
It’s always a pleasure to work with Ishmael. He and the service team got me in and out very efficiently. Car is working great. Thank you Ishmael! He and the service team got me in and out very efficiently. Car is working great. Thank you Ishmael! More
by molly4605
Employees Worked With
Ishmael
September 30, 2026
Mathew and Nate are two great human beings who know how to connect, how to serve and how to get things done for their clients. They are amazing and I feel so well taken care of always, Very grateful …. as to connect, how to serve and how to get things done for their clients. They are amazing and I feel so well taken care of always, Very grateful …. as car issues and repairs can be so stressful. More
by ELORAC22
September 30, 2026
Tom Redlack was very resourceful in getting me the car I wanted at the price I wanted. He was knowledgeable and also fun to test drive with. A Subaru fan generally and now a Fitz fan, too! wanted at the price I wanted. He was knowledgeable and also fun to test drive with. A Subaru fan generally and now a Fitz fan, too! More
by concinnus
Employees Worked With
September 30, 2026
The mechanic did a good job on the car and provided a video of explanation upon pick up. Caution that although you may make an appointment on line or on the phone, you must also go inside and explain th video of explanation upon pick up. Caution that although you may make an appointment on line or on the phone, you must also go inside and explain the same issues to a service recepitionist person or your car will not be serviced. More
by MBFRIEDLAND58
Employees Worked With
Kevin
September 28, 2026
Ridiculous nickel-and-diming, poor communication, and lazy service: 1. Failed to inform me beforehand that they didn't provide loaners even though it was clearly requested in my online appointment a w lazy service: 1. Failed to inform me beforehand that they didn't provide loaners even though it was clearly requested in my online appointment a week prior - apparently they only provide loaners if you sign up for their Loaner Program. Otherwise it's a $50/day rental. When I complained about not being told until I showed up in person without any travel options, they comped me a Lyft. 2. Wanted $110 diagnostic fee to just check a noise. Note that this is the same dealership that have been unable to diagnose or fix a HVAC issue for over a year now (over 3 separate service visits) - their excuse is "issue cannot be replicated" by their technician. 3. Service was adequate - why does an oil change take most of a day? This dealership is adjacent to a Hyundai dealership. They seem to emulate the worst part of that brand's sales and service philosophy. While the staff are polite and efficient, the general attitude seems geared more towards squeezing every extra penny out of a customer rather than providing genuinely good service and uplifting the brand. Sadly, this seems to be the norm for many dealerships - service is their moneymaker, and they're trying to squeeze every last penny out of their customers as new car sales stagnate. More
by SaigonDesign
Employees Worked With
September 27, 2026
Friendly responsible and respectful personnel. The service was excellent, representative was very attentive to all my concerns The service was excellent, representative was very attentive to all my concerns More
by DELICADA62
Employees Worked With
September 26, 2026
Very friendly, customer focused from beginning to end. Efficiently handled the appointment set up, service desk intake process and fast garage service. Very patient while answering my questions. Efficiently handled the appointment set up, service desk intake process and fast garage service. Very patient while answering my questions. More
by JEANIETHOMAS03
September 26, 2026
A thorough inspection revealed addition work that was really need and important to safe driving. really need and important to safe driving. More
by TED.BUIS
Employees Worked With
