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Fitzgerald Subaru Rockville
Rockville, MD
151 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 151 reviews
February 19, 2026
Very courteous and helpful. Waiting areas comfortable and clean. Clear explanation accompanied by video regarding work needed and done. After doing electronics fix, didn't retur Waiting areas comfortable and clean. Clear explanation accompanied by video regarding work needed and done. After doing electronics fix, didn't return dash display to MPH, so later I had to spend a while struggling with Subaru's horrible i/Set system to get it back to the screen we prefer. More
by o5DLA11
Verified CustomerEmployees Worked With
February 19, 2026
Made an appointment easily, spent 3 hours in the dealer wait room with comfortable seating, free water and fruit. Received a video of a thorough inspection of the car and recommendations for service. Chose wait room with comfortable seating, free water and fruit. Received a video of a thorough inspection of the car and recommendations for service. Chose several services and will return for more. More
by LINDSAY.MCAULIFFE
Employees Worked With
February 16, 2026
My car immediately had a new problem when I drove out of the dealership. I’ve had to schedule another change to have it looked at. The people and service I did receive were good. But as you can imagine, the dealership. I’ve had to schedule another change to have it looked at. The people and service I did receive were good. But as you can imagine, this put a damper on my experience. More
by DPERELMAN3328
Employees Worked With
February 16, 2026
1) I appreciate the excellent treatment and interaction with the associate who helped me with the check-in and check-out. 2) Good seating area in the dealership while I waited. 3) Thank you very much for with the associate who helped me with the check-in and check-out. 2) Good seating area in the dealership while I waited. 3) Thank you very much for the really fast free wifi access!!! More
by Sam
Employees Worked With
February 14, 2026
I can't judge the mechanical work, but the young men I dealt with were sterling, especially Matthew Clarke dealt with were sterling, especially Matthew Clarke More
by BELLETHOMAS12
February 14, 2026
I had an appointment; i waited for 2. 5 hrs for the scheduled work to be done. Schedule A lists a car wash. I was advised washer machine has been broken for months though it is advertised 5 hrs for the scheduled work to be done. Schedule A lists a car wash. I was advised washer machine has been broken for months though it is advertised as a part of the your service. I have 2 valve covers missing. I had a tire rotation done with service. I may not return for more work in the future. More
by sgpelzer
Employees Worked With
December 07, 2025
Falls advertising ! December 7, 2025 By Rost from Germantown.MD Falls advertising ! Don’t care about loyalty My family has been loyal customers of Fitzgerald Subaru f December 7, 2025 By Rost from Germantown.MD Falls advertising ! Don’t care about loyalty My family has been loyal customers of Fitzgerald Subaru for many years. My mother has purchased seven vehicles from this dealership, starting all the way from Subaru B9 Tribeca and multiple Foresters after that. Unfortunately, what happened on December 6, 2025, was the most disappointing and unprofessional experience we’ve ever had with any dealership. Three days before our visit, my mother spoke with a salesperson about a 2025 Subaru Forester that was advertised as: • One owner • Only 5,000 miles • Used and in excellent condition This is exactly what was shown on the printed brochure and what we were told over the phone. When we arrived at 11:30 AM, the vehicle was already pulled up front, ready for us to sign paperwork — clearly expecting us to buy it without question. Before signing anything, I personally checked the vehicle by running the VIN through Carfax, and what I found was shocking: ❗ Carfax showed: • 8,000 miles (not 5,000) • TWO owners (not one) • Mileage and ownership did NOT match what the dealership advertised This is not a small mistake — this is false advertising, and in Maryland it is unlawful to misrepresent mileage and ownership history to a customer. When we confronted the sales manager “ Nick “ about the false information, instead of apologizing or correcting the error, he said: “Do whatever you need to do.” When we suggested adjusting the price to reflect the real mileage and ownership history, he became frustrated and refused any discount at all. We explained that this was a serious misrepresentation, and his response was shocking: “If you go to the Gaithersburg location, I’ll make a phone call so they don’t sell you the car.” This is not only unprofessional — it is unethical. Adding to the frustration, we brought another vehicle in for a simple oil change during the same visit, and while we were dealing with the manager and discussing the Forester, they never even completed the oil change. Another example of carelessness and disrespect for long-time customers. BOTTOM LINE This dealership tried to sell us a vehicle with: • Incorrect mileage • False ownership history • Misleading printed materials • Zero accountability from management • A threat to block us from buying at another location • Complete disregard for a loyal customer who has purchased 7 cars from them I strongly recommend that anyone shopping here verify everything through Carfax and do not trust the information they provide. After this experience, our family will not be returning to Fitzgerald Subaru of Rockville. More
by Rost23
Employees Worked With
NICK
