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Fitzgerald Subaru Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.7
597 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 597 reviews

August 22, 2026

Communication is terrible. My car was there for 6 hours for a one year service. More

by jodygoren
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Clark
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Aug 27, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for your review, Jody. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 22, 2026

Luis was fantastic. He helped every step of the way and explained things clearly--even when it wasn't great news. The service staff are always respectful and I always More

by ruttermoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
luis
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Aug 22, 2026 -

Fitzgerald Subaru Rockville responded

Your note about how we clarified each step of the service on your Subaru Forester, even when the news wasn’t ideal, reflects our commitment to transparency. Our team is pleased we could guide you through every step of the process. Hearing that our staff treated you with respect and that you have confidence in our work means a lot to us.

August 22, 2026

Great service. They have helped me with three different vehicles. Staff are awesome. Plan to keep my service here More

by luismayorga95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2026 -

Fitzgerald Subaru Rockville responded

Reliability and consistency guide our service department. Knowing we’ve helped you with three different vehicles, including your Crosstrek, and that you’ll continue trusting us for service means a lot to our team.

August 22, 2026

Great Customer service as usual. Nice place to wait and not a far walk from Pike and Rose for breakfast while the car gets serviced More

by karla.sys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 22, 2026 -

Fitzgerald Subaru Rockville responded

Thanks so much for your kind words and five-star rating. We’re glad our comfortable waiting area and easy walk to Pike and Rose helped make your Subaru Crosstrek service visit more enjoyable.

August 21, 2026

Ismael was excellent. He explained what needed to be done and why. He was honest about the time frame. His communication was excellent. More

by EJBLACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Posada, assistant service manager
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Aug 22, 2026 -

Fitzgerald Subaru Rockville responded

Knowing you found our explanations clear and our timeline honest is rewarding. Our service team is pleased we could keep you informed throughout your Forester’s service.

August 19, 2026

The staff is friendly and professional. The waiting area is very pleasant. I appreciated the coffee machine and noted the available fruit. The restroom is clean and modern. More

by aschenof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My only contact was with the employee who filled out the service form.
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Aug 19, 2026 -

Fitzgerald Subaru Rockville responded

We’re glad you found our service lounge welcoming and comfortable. Knowing that our friendly and professional staff, coffee station, fresh fruit, and clean, modern restroom enhanced your visit means a lot to our team. Our service department enjoyed caring for your Subaru Legacy.

August 18, 2026

Ismael is the best service advisor always goes out of his way to help the customer More

by LUECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
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Aug 18, 2026 -

Fitzgerald Subaru Rockville responded

Knowing you felt our service advisor went above and beyond means a lot to our team. We look forward to taking care of your Subaru Outback again when you need us.

August 17, 2026

Fantastic staff, provided detailed explanation for cost and assisted with the claim for my wheel replacement More

by mwhittley72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
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Aug 17, 2026 -

Fitzgerald Subaru Rockville responded

Knowing that our detailed explanation and assistance with your Subaru Forester’s wheel replacement claim was valuable is rewarding. Your praise for our staff means a lot to our service department.

August 16, 2026

Very professional and courteous service team. They send you a nice video when the technician is reviewing your vehicle. They deliver your vehicle in the proposed time. More

by spetradakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Clark
Print
Aug 16, 2026 -

Fitzgerald Subaru Rockville responded

Our service department is pleased we could share video updates and return your Subaru Outback when promised. Knowing you found our team professional and courteous means a great deal to us.

August 16, 2026

I've bought two cars from this dealership and have taken both here for service. Fitzgerald's dedication to a good customer experience is real. On this visit, Ismael helpfully explained the issue with my car More

by bturnbull1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Posada
Print
Aug 16, 2026 -

Fitzgerald Subaru Rockville responded

Clear communication and realistic repair estimates are at the heart of how our service department operates. Hearing that the suspension issue was clearly explained and the repair timeline felt accurate means a lot to us. We’re also glad your 2018 Forester now rides smoothly and that you could relax comfortably while you waited.

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