Fitzgerald Subaru Rockville

Just change oil and tire rotation taking over 3 hours, its too long. Nice waiting room but didn’t know it’s gonna take that long. its too long. Nice waiting room but didn’t know it’s gonna take that long. More

Great service, very knowledgeable and helpful staff! They answered all my questions and got me back on the road quickly. They answered all my questions and got me back on the road quickly. More

People are friendly and courteous. Service is efficient. While waiting WiFi is available. Also available complementary snacks coffee and teas. Service is efficient. While waiting WiFi is available. Also available complementary snacks coffee and teas. More

Luis was wonderful to work with. He walked me through my cars needs and chatted with me regarding additional work that was suggested by the technician. Additionally, he was understan He walked me through my cars needs and chatted with me regarding additional work that was suggested by the technician. Additionally, he was understanding when the cost of work done didn't align with my budget for the service, and helped me identify the most pressing issues to rectify. More

Ismael was helpful and very quick to respond to my questions. The technician, Shane’s, inspection video was very clear and concise. Upon pickup, Nate at the front desk was very professional and kind. questions. The technician, Shane’s, inspection video was very clear and concise. Upon pickup, Nate at the front desk was very professional and kind. One reason I’m not giving 5 stars is because I was recommended to get new spark plugs for $600 at 84,000 miles when my car just had them replaced at Fitzgerald Subaru Gaithersburg at the 60,000 mile mark. If I hadn’t inquired about the previous work at the other dealership, then I would’ve paid unnecessarily for the expensive replacements. Hopefully you can integrate databases from all Fitzgerald Subarus to prevent this mix up from happening in the future. Secondly, I found my car unlocked in the dealership parking lot upon pick up. If it is outside on the lot, I would appreciate for it to be locked when not being attend to in order to prevent theft of my vehicle and personal items. Thank you. More

Kevin was prompt at getting my car checked immediately the next day to make sure that I am able to use without delay. the next day to make sure that I am able to use without delay. More

This was the 2nd time my Forester had a windshield replacement in less than 2 years. The first time took only about 3 days, but this time took over 10 days for windshield, camera mount, camera (broke replacement in less than 2 years. The first time took only about 3 days, but this time took over 10 days for windshield, camera mount, camera (broken by Safelite) and recalibration. I would just prefer no technology in the windshield. More

Great job, as always. Luis was really helpful in explaining what was needed. I'm a faithful customer! Luis was really helpful in explaining what was needed. I'm a faithful customer! More

Excellent service as usual. Very helpful. Always willing to go farther to make the customer happy Very helpful. Always willing to go farther to make the customer happy More

The team at Fitzgerald Subaru Rockville are fantastic. I’d recommend them to anyone who drives a Subaru. I’d recommend them to anyone who drives a Subaru. More