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Fitzgerald Subaru Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.6
313 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 313 reviews

April 16, 2026

Care and responsiveness characterized my experience w staff. Speedy service for recall. I was very pleased. Finished in time for next appointment. More

by kateboliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Fitzgerald Subaru Rockville responded

We’re pleased that James and our staff provided prompt recall service for your Subaru Forester and got you on your way in time for your next appointment. Your feedback is much appreciated and we look forward to assisting you again.

April 16, 2026

Fitzgerald Subaru makes it easy to schedule routine service. The staff are friendly and courteous and listen to any concerns you have. There is a lounge where you can wait for your car to be serviced, More

by DCKOLB20016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew was my service advisor.
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Apr 16, 2026 -

Fitzgerald Subaru Rockville responded

It’s wonderful to hear our team made scheduling your Impreza service easy and that you found the lounge comfortable while staying updated via text and video. We’re pleased the rear assist brake sensor issue was just a simple adjustment and resolved without extra cost. Thanks for highlighting these details and for trusting us with your Subaru.

April 16, 2026

Matthew and Dale were very knowledgeable and professional to my needs and had me in and out fast. I'm visiting DC from Georgia and development an oil leak that was identified and fixed by your technicians. I More

by bobgriggs420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew & Dale
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Apr 16, 2026 -

Fitzgerald Subaru Rockville responded

What a pleasure to hear about your visit for service on your Subaru Outback while traveling from Georgia. We’re glad we could accommodate you without an appointment and resolve the oil leak first thing that morning. Safe travels, and we hope your local Subaru dealer matches this level of care.

April 16, 2026

Timely, friendly, helpful. Even with the busy crowds, I was helped promptly and efficiently. Thanks. More

by DALEANDREWCROWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
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Apr 16, 2026 -

Fitzgerald Subaru Rockville responded

It’s wonderful to hear our team could assist you promptly and efficiently even during busy times. We appreciate your kind words about our friendly and helpful service. Thanks for trusting us with your Subaru Outback.

April 16, 2026

Got in and out in reasonable time. Staff are friendly and helpful. Very happy with service. More

by sarah.atanasoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall but did a fine job
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Apr 16, 2026 -

Fitzgerald Subaru Rockville responded

We’re pleased we could complete your Subaru Outback service efficiently. It’s wonderful to hear our team was friendly and helpful. Thank you for the five-star rating and for trusting us with your vehicle.

April 15, 2026

There is a reason I’ve purchased 2 Subarus at Fitzgerald and trusted their service center to maintain my vehicle, it’s because the service is exceptional, reliable, and honest. It’s a testament to Fitzgeral More

by monaghankj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Posada
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Apr 15, 2026 -

Fitzgerald Subaru Rockville responded

We appreciate your continued loyalty after two Subaru purchases and are glad our Subaru Outback service remains exceptional and honest. Our team strives to maintain consistency so your vehicle runs smoothly. Thank you for relying on our dedicated technicians.

April 15, 2026

Staff are very friendly and courteous and work performed is shown by video from the service technician explaining everything done and what may need to be fixed with next checkup More

by rbi3250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2026 -

Fitzgerald Subaru Rockville responded

We’re delighted you found our team friendly and appreciated the video explanation of your Subaru Outback service. It’s encouraging to know the technician’s overview helped you understand what was done and what to watch at your next checkup. Thank you for sharing your experience.

April 15, 2026

Friendly knowledgeable and they really care about you and your car. I really live my subaru More

by WAEPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for the 5-star review and for highlighting our friendly, knowledgeable service team. We’re delighted we could care for your Subaru Forester and that you’re enjoying it.

April 14, 2026

Ismael was great, helpful and a pleasure to work with as always. The video was clear and the Lyft service was quick. More

by HAGAYCOHEN778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating! We’re glad the video update was clear and the Lyft service was prompt. We appreciate your continued trust in our Subaru service and look forward to assisting you again.

April 14, 2026

Professional, caring and readily available to update on the service progress and respond to any questions. More

by Jurongsq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for noting how professional and caring James and our service team were while working on your Subaru Forester. We appreciate you letting us keep you informed and look forward to assisting you again.

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