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Fitzgerald Subaru Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.7
600 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 600 reviews

August 13, 2026

Friendly, knowledgeable and helpful staff. Reliable service and good quality work. We took our Subaru there multiple times for serve with very good results. More

by M
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2026 -

Fitzgerald Subaru Rockville responded

Knowing our team’s attentive support and reliable workmanship met your expectations is rewarding. We appreciate your trust in bringing your Forester back for service, and we look forward to keeping it running smoothly.

August 13, 2026

Reliable service, work done right the first time; agents are friendly, know what they're talking about, and communicate well. More

by mjbecker67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Fitzgerald Subaru Rockville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 12, 2026

Fitz was easy. Friendly. Timely. Communicative. Reasonable. Would continue to use. Jacob was courteous and professional. More

by judapeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
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Aug 12, 2026 -

Fitzgerald Subaru Rockville responded

Knowing the service on your Subaru Outback felt easy, timely, and communicative is rewarding. Hearing that you would continue to use our dealership and that our service team was courteous and professional means a lot to us.

August 11, 2026

Fitzgerald went above and beyond! When a rental car was not available, they arranged for a Lyft both home and back the next day. The work was done efficiently and they even washed my More

by kruthmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mendoza, Ismael Posada---both 5 stars!!!
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Aug 12, 2026 -

Fitzgerald Subaru Rockville responded

Knowing that the Lyft rides and efficient service made your day easier means a lot to our service team. We’re pleased we could arrange Lyft rides for you and return your Forester clean and ready to drive. Your kind feedback and five-star rating mean a great deal to us.

August 11, 2026

Ismael is very friendly and offers very good and helpful customer service. Very knowledgeable and professional More

by CAPOBIANCOJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
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Aug 12, 2026 -

Fitzgerald Subaru Rockville responded

Knowing you found our service helpful and professional means a lot to our service team. We appreciate the opportunity to service your Subaru Outback.

August 11, 2026

Fitzgerald’s has always done right by me. They take good care of my car. I just went in for my 120,000 mile checkup & all went well. We traditionally keep our cars to 250,00, and I see no pro More

by KATHALACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Clark
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Aug 11, 2026 -

Fitzgerald Subaru Rockville responded

Knowing that your Crosstrek’s 120,000-mile checkup went smoothly means a lot to our service department. We’re grateful for the opportunity to care for your vehicle on its way to 250,000 miles. Thank you for your continued trust in our team.

August 10, 2026

I bought my Subaru Legacy in Nov. 2011 and have been using Fitzgerald ever since. I now have almost 194,000 miles on it and it still runs great and the people are always very nice an More

by cathryn.carnevale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
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Aug 10, 2026 -

Fitzgerald Subaru Rockville responded

Knowing our service has kept your Legacy running strong through almost 194,000 miles means a lot to our service team. We’re delighted our staff’s friendly, attentive support has made each visit positive. We’re honored to have earned your loyalty since 2011 and look forward to continuing to care for your Subaru.

August 10, 2026

The service agent was professional my car service was efficient. I had an excellent experience. More

by naranjohg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Aug 10, 2026 -

Fitzgerald Subaru Rockville responded

Your note about professional service and efficient care for your Forester highlights our service department’s commitment. Hearing that you had an excellent experience means a lot to our service team.

August 09, 2026

Easy scheduling, flexible timing, friendly service leads (Ismael is the best!), videos of all inspections, fast SMS communications, fair pricing, and commitment to customer satisfaction. What is not to lov More

by THERONTAGGART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
Print
Aug 09, 2026 -

Fitzgerald Subaru Rockville responded

Knowing that our flexible scheduling, clear inspection videos, and fast SMS updates made servicing your Subaru Outback seamless is rewarding. Your enthusiastic endorsement means a great deal to our service team.

August 09, 2026

Staff were nice and professional . Oil change price was double the average in the area . Labor was double the oil change price . For that price you should have my car out in 15 minut More

by courtney.lane028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2026 -

Fitzgerald Subaru Rockville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, Courtney, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

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