Fitzgerald Subaru Rockville

Love Encore program excellent Bought an Outback and was very impressed with the follow-up program where they go over any questions you have about your new vehicle a couple of weeks Bought an Outback and was very impressed with the follow-up program where they go over any questions you have about your new vehicle a couple of weeks after you purchase it. Kimberly Francis was very thorough in her explanations of all the gadgetry and saved us time and frustration. An excellent program! More

Subaru Love-Encore -- Excellent Program I purchased an Outback Limited w/EyeSight in September 2018. I returned to Fitzgerald Subaru in Rockville for my post-purchase Love-Encore visit with I purchased an Outback Limited w/EyeSight in September 2018. I returned to Fitzgerald Subaru in Rockville for my post-purchase Love-Encore visit with Kimberly, who reviewed all of the technology details with me for which I had questions, even after reading all six of the various owners manuals. Simply reading a manual isn't quite the same as having some time with a specialist to review all of Subaru's technologies and answer those questions that pop up when reading the manuals. My automotive "under the hood" questions were fully answered by the friendly service staff. This program provides great value to the new Subaru owner. Kudos to Fitzgerald for offering it and I would hope that it becomes THE standard within Subaru of America. More

Great follow-up on new-car purchase I took my new car back to Fitzgerald's today for what Subaru calls a love encore. It was a chance for me to learn a lot of the things about the car t I took my new car back to Fitzgerald's today for what Subaru calls a love encore. It was a chance for me to learn a lot of the things about the car that I have not been able to figure out from the manuals or didn't have the time to even read about them. Kimberly Francis answered my questions and showed me features i didn't know about. This service makes sense with all the complex technology on the new cars.. More

Great customer service Bob Muroff was excellent. Very thorough, efficient and helpful. He's an extra-mile kind of guy. Outstanding representative displaying all the characte Bob Muroff was excellent. Very thorough, efficient and helpful. He's an extra-mile kind of guy. Outstanding representative displaying all the character that Fitzgerald advertises. More

No hassle! We got our second Subaru at Fitzgerald Subaru of Rockville, and experience was great, again. Our salesman, Twain Dooley, did a great job. We also met We got our second Subaru at Fitzgerald Subaru of Rockville, and experience was great, again. Our salesman, Twain Dooley, did a great job. We also met with Kimberly Francis, who is very knowledgeable, and helped us better understand all the new technology in our new car. More

Subaru Love-Encore Kimberly Francis is so pleasant and was so knowledgeable about all aspects of my new Subaru Impreza. I thought I knew how most of the features worked Kimberly Francis is so pleasant and was so knowledgeable about all aspects of my new Subaru Impreza. I thought I knew how most of the features worked but she showed me a number of things that I had not even known about. It is worthwhile for a new owner to spend some time with Kimberly because you will come away from the experience a better-informed customer. Pamela V. More

Thorough Kimberly Francis was delightful to deal with and she went over every detail she could work in. I came away familiar with the bells and whistles. Kimberly Francis was delightful to deal with and she went over every detail she could work in. I came away familiar with the bells and whistles. More

Fair and helpful Noah Rosenfeld helped us buy our new car with honesty. We really appreciate how he listened to all of our interests and concerns. We walked out with Noah Rosenfeld helped us buy our new car with honesty. We really appreciate how he listened to all of our interests and concerns. We walked out with the keys one day later feeling good about our purchase. A couple of weeks later Kimberly Francis went over the details we couldn't absorb when we bought the car. She provided a very helpful service. Our only complaint about the entire process came when warranty and maintenance programs were explained to us by another employee after we decided to buy the car. We felt like we were not given all the information that was necessary to make an informed choice about these plans that was in our best interest. More

Subaru Specialist Kimberly helped me with my knowledge about the details of my car. She was very friendly, nice, and had good customer service. She was very knowledgeab Kimberly helped me with my knowledge about the details of my car. She was very friendly, nice, and had good customer service. She was very knowledgeable about my Subaru. I thought I knew everything my car, but she taught me new tricks. She also told me good maintenance of the car and safety tricks. Even though the sales person, went through the car thoroughly, I had forgotten some things and she helped refresh my memory. I would recommend going to her for questions on the car. More

Smooth Buying Experience and "Encore" Follow-Up I'm a big fan of no-haggle pricing. It was a pleasure to work with the sales manager, Andrew O'Brien. My sales associate, David Sinkovic, was very h I'm a big fan of no-haggle pricing. It was a pleasure to work with the sales manager, Andrew O'Brien. My sales associate, David Sinkovic, was very helpful, especially walking me through the Crosstrek's systems and features at the time of delivery. A few weeks after delivery, I met with Kimberly Francis for Subaru's Encore Delivery/Technical Review Experience. This program is a great idea, and Kimberly executed very well - showing me all the electronic "bells and whistles" in my car and answering the handful of questions I had accumulated since buying the car. More