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Fitzgerald Subaru Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.7
521 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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11407 Rockville Pike

Rockville, MD

20852

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Showing 521 reviews

June 30, 2026

Great experience. My service advisor is the best. Always friendly and helpful. A great asset! CG More

by christophergarland666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael
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Jun 30, 2026 -

Fitzgerald Subaru Rockville responded

We’re delighted your experience was great. It’s rewarding to know our service advisor provided friendly, helpful support during your Subaru service. Thank you for the wonderful review.

June 29, 2026

The guy who I talked to on Saturday was disrespectful. I am sure he has no supervisor or anyone who watches him how he does his stuff. More

by solomonfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Culver
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

Fitzgerald Subaru Rockville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

June 29, 2026

was unhappy with estimate of time it would take to do the work on the car More

by edwinstromberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2026 -

Fitzgerald Subaru Rockville responded

Thank you so much for your kind words, Edwin, and for taking the time to leave us this wonderful feedback!

June 29, 2026

Good advice from a knowledgeable person; quick service; good waiting room with good seating and beverage dispensers.. More

by FRANKGOLDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for highlighting the helpful advice, fast turnaround, and comfortable waiting area with ample seating and beverage options. We appreciate you trusting us with your Subaru Forester.

June 29, 2026

Matthew Clark was transparent with me on what work was needed on my Forrester and what the priorities were. I appreciate his honesty and candor. More

by jlustig29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Clark
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Jun 30, 2026 -

Fitzgerald Subaru Rockville responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 29, 2026

These people are honest, courteous, cost effective, and helpful. We have to purchase all our future cars here due to their high quality services. More

by Tavakoli.majid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for highlighting our team’s honesty, courtesy and value. We’re pleased the service on your Subaru Outback left a positive impression. James and our entire crew look forward to assisting you with future vehicles.

June 28, 2026

My customer representative, Matthew is the best. He is very knowledgeable and helpful. He keeps me informed of the progress of the servicing of my car and about any issues that arise. He is always More

by b_bressman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience with your Subaru WRX service. Our team, especially Michael, appreciates the chance to keep you informed and address any issues and looks forward to assisting you again.

June 28, 2026

The Service dept. did a 6-mo. oil change 23 point Vehicle Maintenance Inspection and topped off all fluids. The Advisor was friendly, answered my questions and got m More

by cg118
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Flor Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Kamara
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Jun 28, 2026 -

Fitzgerald Subaru Rockville responded

It’s great to hear our service team handled your six-month oil change, 23-point inspection, and fluid top-off on your Subaru Forester so efficiently. Thank you for noting how our advisor answered your questions and kept you on the road without recommending any unnecessary repairs.

June 28, 2026

Very friendly, accommodating on short notice, provided answers to my questions and completed work quickly. More

by MSGOTTESMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Posada
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Jun 28, 2026 -

Fitzgerald Subaru Rockville responded

It’s wonderful to hear our team accommodated your service on short notice and provided clear answers along the way. We’re glad we could complete your work promptly. Thank you for trusting your Subaru.

June 27, 2026

The service care team provides and keep you updated to dates on service needed They so interest for your car needs More

by jwar.56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Clark
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Jun 27, 2026 -

Fitzgerald Subaru Rockville responded

Your feedback made our day. We’re delighted our service care team kept you informed about your Subaru Outback’s service schedule. Thanks for the perfect rating, and we look forward to supporting your car’s ongoing needs.

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