Fitzgerald Subaru Rockville

Best costumer service Went in for warranty work and i requested i needed a tech to drive the car with me so i can show him what the problem was, the woman at the table name Went in for warranty work and i requested i needed a tech to drive the car with me so i can show him what the problem was, the woman at the table named Claudia Herrera was very helpful, knowledgeable, and her recommendations we at professional level . The way how she took control of my situation was the best. I can honestly say best costumer service ever as a first timer at that location. More

Great Experience This is the second time we have purchased a car from Fitzgerald Rockville. We worked with salesman Ben Samtani, He was most helpful both times. We rec This is the second time we have purchased a car from Fitzgerald Rockville. We worked with salesman Ben Samtani, He was most helpful both times. We recently bought a Subaru Impreza. What we like about Fitzgerald Rockville, is that they are knowledgeable about their cars. They are not pushy and let you make the decision. It was a great buying experience. More

No timely reply after Internet message to dealership on web Our 2015 forester had its first service and we discovered that 6 quarts of motor oil was installed instead of the 5.1 quart specified in the owners ma Our 2015 forester had its first service and we discovered that 6 quarts of motor oil was installed instead of the 5.1 quart specified in the owners manual. We used the dealership's website and sent them a message. Four days later no reply. Again sent a message on the website and within minutes a sales person called thinking we were interested in buying a car. He said the service dept. was closed but he would tell his sales manager our concern. Surprise, sales can respond in minutes, but service can't respond in days. We are considering having future service performed at an independent shop that will comply with the factory's oil and filter specifications. We were pleased with the sales personnel when we bought the SUV, but that's were it stopped. What is the general manager doing? More

Greedy salesperson ,dealer needs improvement Called Tom Redlack about used 05 accord listed in fitzgerald used cars-car was fixer upper.ok checked kbb for trade in -was 4500., they asked 4888 Called Tom Redlack about used 05 accord listed in fitzgerald used cars-car was fixer upper.ok checked kbb for trade in -was 4500., they asked 4888 plus 200 doc fee.OK asked what car needed,gave me list ,ok fine. Asked about having my mechanic look at car-who was 1 hour away,he said no but if you had local mechanic within rockville area ,ok,car needed brake pads,rotors,but a car will still stop fine,I know for sure. .Then asked about price ,he said we do not discount price-he also said they will fix car completely for 1900 more!!!! I said have a good day,and he said he shall have a good day! Big ego who only wanted to sell this car with 1900 work needed with no discount ,and no offer to bring car for my mechanic to look over.Selling a 05 Accord for 7000 that was abused and neglected is a wrong way to do business.,just to get his commission. Bottom line-even though Fitzgerald states on website Fitz way is best--it is the same greedy dealer you see almost all the time when shopping for car who wants to sell to people who know nothing about cars,They do not want to deal with someone who knows what a car is worth ,and what it cost to fix. BE SURE TO SHOP AROUND TO FIND A GOOD DEAL. / as there was none at this dealer. More

Don't get a service contract with them Not impressed at all. this was my first time taking my car in for service since I bought it. They never bothered to call me and tell me that my car w Not impressed at all. this was my first time taking my car in for service since I bought it. They never bothered to call me and tell me that my car was ready. The following day I had to call and inquire as to the status. The person who was handling me and my car "claims" to have called but there were no voicemails or missed calls on my phone. When my husband went to pick it up the car was not vacuumed or cleaned like they said it would be. And the car is now leaking oil, apparently from them overfilling it. I am not sure how dumb you have to be when it comes to filling the oil, but even I can do that (I have done that without overfilling it). When I called today to speak to the manager, the people who answer the phone transferred me to the service manager who was not in today. I am waiting for a call back then never comes. I only know I was transferred to the manager that was out because my husband spoke to the other manager. Now I am waiting for my call back to get an explanation as to how they can be so terrible at what they do. I really don't know why I bought a car from them or a service contract. It will be my last. So not impressed at all. Not to mention the people who answer the phone are not very pleasant. They are the first person a caller speaks to and they are just rude. I miss Saturn with their great customer service and car service. More

still waiting I purchased a vehicle from this dealership this past Saturday. I was told that the vehicle would be delivered to me the following tuesday between 12 I purchased a vehicle from this dealership this past Saturday. I was told that the vehicle would be delivered to me the following tuesday between 12 and 3. That essentially gave them two and a half days to do what they said needed to be done to the vehicle (which, from what I understood would just be to clean it.) Well, here it is Tuesday night and not only is the vehicle not here but I never received a call letting me know that the vehicle wouldn't be here between the hours I chose AND the vehicle is still apparently not 'clean enough'. My wife was told tonight that it can still be delivered tonight (that was at 8pm and we live 1.5 hours away) but that it 'won't be clean when it gets here'. Completely unprofessional and ridiculous. If you go to this place, don't be fooled. Looking at the reviews, I'm clearly not the only one who's dealt with this bs. Never will I recommend fitzgerald to anyone. It's not worth the headache. More