Fitzgerald Subaru Rockville

Back Seat Protector installation I was notified by Subaru Service via phone to come in and get my back seat protector installed. Service was fast and prompt. Waiting time: less than o I was notified by Subaru Service via phone to come in and get my back seat protector installed. Service was fast and prompt. Waiting time: less than one hour. More

Great experience buying our first new car -- a 2014 Outback We really liked the sales associate that we worked with, Harry Sidhwani. This was our first new car purchase, and first major purchase as a married c We really liked the sales associate that we worked with, Harry Sidhwani. This was our first new car purchase, and first major purchase as a married couple. Other dealers that we visited made us feel nervous about getting taken advantage of due to our inexperience buying cars. But we really felt that Harry was trustworthy, honest, patient, and that he had our interests in mind when answering our questions. He was also very knowledgable about Subaru cars and competitors' cars that we were also considering. Ultimately we were very happy with our experience with Harry, and we love our new Outback. We also believe we got a fair price on the car that was lower than other dealerships' offers. We highly recommend this dealership and working with Harry. More

Good experience. My sales rep was very pleasant and very efficient. The initial $220+ estimate for scheduled service was acceptable. My only regret is that I didn't w My sales rep was very pleasant and very efficient. The initial $220+ estimate for scheduled service was acceptable. My only regret is that I didn't wait on the front end brake job so that I could check out prices at other service places. Aside from that, I have always had a good experience with FitzMall - pleasant, easy, fast - and I appreciate that. Joan Donovan More

Managed a toxic customer/case very professionally! My Subaru Forester 2014 purchase started on January, 2014. I sent e-mails to all the Subaru dealers around the area, which includes: Fitzgerald Aut My Subaru Forester 2014 purchase started on January, 2014. I sent e-mails to all the Subaru dealers around the area, which includes: Fitzgerald Auto Mall, White Flint in Kensington, MD Fitzgerald Auto Mall, Gaithersburg, MD Herb Gordon Subaru in Silver Spring, MD Stohlman Subaru in Tyson's Corner, VA Farrish Subaru, Fairfax, VA Sheehy Subaru, Springfield, VA We were initially looking at the base Forester 2014, 2.5i CVT. We specified that we wanted the Jasmine Green one. I received the lowest initial quote at Fitzgerald. Unfortunately, Subaru was getting all their base 2014 models to convert to the 2015 model with an equipped Rear View Camera / Multi-color display. It was very difficult to find one that was Jasmine Green. Every other dealer did not have or were not able to find a way to get me that specific color, except for Ms. Francis. We were very specific with the color and cost (no accessories, additional stuff that we did not want). When push came to shove, Ms. Francis and her manager found us exactly what we wanted (we upgraded our initial plan for the base model to the Premium trim). We were given approximately 8-9% below the invoice price. It was still the lowest quote compared to the other dealers. All the other dealers did not or could not find me the Green Forester Premium except Fitzgerald: Subaru. Ms. Francis remained very cordial and helpful to us, even if it was obvious that we were frustrated and angry at the dealings (can't find what we wanted). She worked with us despite our attitude. She was very professional! She would meet us even in her off-days! The car purchase was just in time before my wife gave birth to our first child! To anyone planning to purchase a Forester, or any other Subaru car, come here! Ask for Ms. Francis! More

I initially went to purchase a used Subaru Outback because I didn't think that I could afford a new model. Kimberly showed me that the 2014 was at the same price as the 203 used that I was looking to because I didn't think that I could afford a new model. Kimberly showed me that the 2014 was at the same price as the 203 used that I was looking to purchase. No brainer there! She was friendly and knowledgeable and professional. If she did not know the answer to a question, she admitted as much and found the answer. The test drive was great. Kimberly wanted to be sure I was comfortable with the Outback and more importantly wanted to be sure I would be happy with my purchase. She worked with me on financing to be sure I would be comfortable with my monthly payments. There was no pressure. My satisfaction was what was important. She even called me about a week after my purchase to check up to see that I was still happy and offered to set up a time to go over any of the features in my Outback that I did not know how to use. She is a real asset to the company! This was the easiest and most pleasant car buying experience I have ever had! More

Mr. Constantin Wickramasinnglhe is very nice, caring , patient and very professional. He made our buying new car journey easy and pleasant. He answered all the questions we asked . patiently waited and le patient and very professional. He made our buying new car journey easy and pleasant. He answered all the questions we asked . patiently waited and let us test drive the car before we purchased it . More

Alan was very helpful, patient and informative. I have not bought many cars on my own and did not want to have a high pressure event. He didn't pressure me and gave me all the information and help I need not bought many cars on my own and did not want to have a high pressure event. He didn't pressure me and gave me all the information and help I needed. More

A Collection of people who do not what they are talking about. The told me I can pay my down payment with a credit card and when I got there I was told I can't pay with a credit card. They charged me for t about. The told me I can pay my down payment with a credit card and when I got there I was told I can't pay with a credit card. They charged me for two year tag and registration fee and gave me only one year.Four people told me I do not to do any thing to get my permanent tag in my state only to find out later by myself I need to provide them emission and inspection papers.stay away from this dealership. I should not have bought my car from them. I know I am not servicing my car with them. More

Martin is fantastic! Very prompt, thorough and knowledgeable. Always greets me with a smile. He is by far the best service manager I have ever had the pleasure of working with! knowledgeable. Always greets me with a smile. He is by far the best service manager I have ever had the pleasure of working with! More