I was very disappointed with the service I received purchasing a car from Subaru Gaithersburg. After communicating through email with a sales agent, I was assured that they would match the price of a different dealer, as it is the so called "FitzWay".
I came in and we spent about 2 hours with the sales associate, talking about the car, test driving, and so on, all the while he calculating payment plans based on the matched price. When it came time to make the sale, the sales man told me that they wouldn't be able to match the price unless I purchase the service package. Ridiculous. After some complaining, he finally contacts the manager of Subaru Gaithersburg, Fillepe. Immediately as he walks in, he claims Fitzgerald Subaru cannot match our price because it is too low. What happened to the price match guarantee? What happened to FitzWay? He gave us his lowest price of nearly $500 more. I had to argue that you have a policy stated clearly, and I had brought in appropriate and necessary paperwork to initiate the price match. After another hour of arguing that Fitzgerald Subaru should price match as it seems to be your policy, he finally gives in and does so. I thought it would be smooth sailing from here on out, but no.
When I got to the financial and paperwork guy, he spend at least 1 hour pushing the extended warranty, offering different kinds of plans. Even when I said I did not want it, he would throw in new offers that weren't available before. Either way, I did not want it, and made it clear, but he continued to haggle me. In the end, he basically cold shouldered us and finished our paperwork. All in all, it was a very horrible buying experience, and as a returning Fitzgerald customer, I am extremely disappointed.