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Five Star Chevrolet

Carrollton, TX

4.9
1,458 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,458 reviews

September 19, 2019

Above and beyond for a new used car Hands down the easiest car-buying and servicing experience I have ever had. Everyone from the salesperson to finance were helpful, mindful, informativ More

by A. Hale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian (finance), Cecilio Santos, Jeff Mauldin
Sep 20, 2019 -

Five Star Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2019

5 star treatment I love coming to this dealership, everyone is so friendly. Today I was helped by CT, who has only worked there for 2 days. he was extremely attentive More

by CMartindale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CT Sutton
Sep 18, 2019 -

Five Star Chevrolet responded

Hello CMartindale, We love having you stop by Five Star Chevrolet for all of your vehicle concerns! It is great to hear CT served you with his knowledge and helped you understand more about your vehicle care. Any time you have repair or maintenance concerns we look forward to hearing from you at 972-389-6700. Thank you, Joe Marchbanks, Service Manager

September 04, 2019

5 star service Employees have “How can I help you “ behavior. Very courteous, friendly and helpful staff. The entire transaction was smooth and walked out with a S More

by Sksingh55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydell Carr
Sep 05, 2019 -

Five Star Chevrolet responded

Hello Sksingh55! The staff at Five Star Chevrolet are here to help you! Anytime you have vehicle needs we will have solutions. Thank you for recognizing Lloyd and Lydell and if either of them or I can review any of the features on your new Chevy, please do not hesitate to call us at 972-389-6700. Enjoy, Michael Leatherwood, Customer Relations Manager

Sep 11, 2019 -

Five Star Chevrolet responded

Hello Sksingh55! The staff at Five Star Chevrolet are here to help you! Anytime you have vehicle needs we will have solutions. Thank you for recognizing Lloyd and Lydell and if either of them or I can review any of the features on your new Chevy, please do not hesitate to call us at 972-389-6700. Enjoy, Michael Leatherwood, Customer Relations Manager

August 27, 2019

Service Tony was my contact person he was very informative and suggested service that would save me money and do everything at one time Tony was great More

by Tahoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Aug 28, 2019 -

Five Star Chevrolet responded

All of us in the service center at Five Star Chevrolet are grateful to call you our customer. It is our goal to provide you with great customer care and we thank you for sharing your feedback. When I or the service team can help again, please let us know at 972-389-6700 Thank you, Joe Marchbanks, Service Manager

August 16, 2019

appointments are for nothing I called on Wednesday 8/14/2019 and set an appointment for Friday 8/16/2019 to get an oil change and state inspection. The appointment was for 7:30 am More

by mreedtec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Agosto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2019 -

Five Star Chevrolet responded

Thank you for giving us another chance, sorry we failed to meet your expectations.

Aug 21, 2019 -

Five Star Chevrolet responded

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August 15, 2019

5 star is true to its name! They’re are willing to work with military families and all logistics that go along with that. 5 star has the utmost professionalism and kind workers a More

by Austin19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Five Star Chevrolet responded

It is great to hear from you, Austin19! Thank you for endorsing Lloyd Facen and Five Star Chevrolet. Your business and loyalty are appreciated and we would love to have you back any time you have vehicle needs. Stay in touch at 972-389-6700. Congratulations on the purchase of your Chevy and enjoy the ride, Michael Leatherwood, Customer Relations Manager

Aug 16, 2019 -

Five Star Chevrolet responded

Hi, thank you for sharing your positive experience. We are proud to have a professional and friendly team! We can't wait to see you again.

August 09, 2019

No Pressure Experience I had been to 2 dealerships the same name before visiting Sam Pack's Five Star Chevrolet. Lloyd was the salesman who helped me find what I was looking More

by KacyS88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Leatherwood, Jeff Mauldin
Aug 12, 2019 -

Five Star Chevrolet responded

Congratulations, KacyS88! We are thrilled you found your way to Five Star Chevrolet. Thank you for recognizing our sales team and if Lloyd, Jeff, or I can review any of Chevy's technology or care schedule, please give us a call at 972-389-6700. We look forward to helping you keep your truck in great working for years to come. Thanks again, Michael Leatherwood, Customer Relations Manager

August 09, 2019

Service Representative was clueless about my warranties Short version: be very careful about who you work with. The first service representative I worked with consistently told me, that my warranties had ex More

by crey1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Marchbanks
Sep 01, 2019 -

Five Star Chevrolet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please call Steve Fly our General Manager at (972) 389-6799 so we can discuss your experience further. We look forward to hearing from you.

July 30, 2019

Great Experience! Purchasing our new vehicle at Five Star Chevrolet was a great experience overall! From the internet advertising, being personable on the phone when i More

by Happy Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2019 -

Five Star Chevrolet responded

Hello Happy Buyer! It is great to hear from you and to receive your endorsement for Lloyd and Five Star Chevrolet. Our goal is always to provide an informed buying experience. If you have additional questions about the features or care of your new vehicle, please let Lloyd or me know at 972-389-6700. Thank you for making us your auto dealer. Enjoy, Michael Leatherwood, Customer Relations Manager

Aug 01, 2019 -

Five Star Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Five Star Chevrolet Carrollton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2019

Friendly and kind salesman I had an amazing experience buying my first car on my own. Salesman Lloyd Facen was extremely helpful with making sure I got the best car for me and a More

by snapsginger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2019 -

Five Star Chevrolet responded

snapsginger, Congratulations on your first car purchase! All of us at Five Star Chevrolet are excited for you. If you would like to stop by to revisit any of its features or care, please give us a call at 972-389-6700. We hope you are enjoying the ride! Thank you, Michael Leatherwood, Customer Relations Manager

Jul 22, 2019 -

Five Star Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive car purchasing experience. Have a great day!

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