Five Star Chevrolet

Best Experience I was at the dealership to look at a vehicle I like online and gave them a time bracket to work with me. They were fast and they had my needs addresse I was at the dealership to look at a vehicle I like online and gave them a time bracket to work with me. They were fast and they had my needs addressed with full force of the charm. It felt like being welcomed into a family. Highly recommend More

10/10 Loyd Facen is the man to go to. Made the whole process easy and as quick as possible. The whole store was friendly and not pushy. When I’m ready to bu Loyd Facen is the man to go to. Made the whole process easy and as quick as possible. The whole store was friendly and not pushy. When I’m ready to buy another vehicle I’ll have no problem making the three hour drive back to see them. More

Great experience I came to the dealer to get my car checked after the check engine light had been on for a few days. Come to find out it was something major that I did I came to the dealer to get my car checked after the check engine light had been on for a few days. Come to find out it was something major that I didn’t have the money for. After some thought, I made the decision to trade it in and get a new car. They dealership worked with me and gave me what I thought was fair in light of all the repairs. They also put me in a great used vehicle. I am very happy with me purchase and will always come back and refer new customers. More

Best car buying experience in DFW GM Steve Fly, and Internet Sales Specialist,Lloyd Facen made sure our journey at the dealership , was from start to finish was a pleasant one. My GM Steve Fly, and Internet Sales Specialist,Lloyd Facen made sure our journey at the dealership , was from start to finish was a pleasant one. My husband is/was a die hard Ford fan and was in the hunt for a new truck. Lloyd was patient and explained all the differences on the different Chevy models available. We test drove multiple vehicles and finally decided to purchase a 2019 Colorado , Red Line Package. We were given a tour of the dealerships, introduced to the service area and staff (cleanest maintenance area I have ever seen). We were also given a tech lesson on how to operate the new system. Low pressure atmosphere made this a pleasurable experience overall. We really would recommend Lloyd as he is am outstanding salesman. Thanks More

Phenomenal family! I went into the dealership just wanting to test drive a Malibu! The members of Sam Pack made me feel right at home and made my transition into a new v I went into the dealership just wanting to test drive a Malibu! The members of Sam Pack made me feel right at home and made my transition into a new vehicle painless. Lloyd Facen was very knowledgeable and patient with me and took the time to speak to my father who lived all the way down in Florida. More

Great I've purchased from other five star locations and this location maintained their high standard. They will continue to receive my service and will reco I've purchased from other five star locations and this location maintained their high standard. They will continue to receive my service and will recommend it to friends. More

Amazing, friendly, fun service Eddie was incredible! I super appreciated his candor and friendliness. He was very helpful, understanding, and treated me with respect. While it to Eddie was incredible! I super appreciated his candor and friendliness. He was very helpful, understanding, and treated me with respect. While it took a while (6 hours total) partially due to waiting for my spouse to arrive to finish everything, he made sure I was comfortable and taken care of. More

Excellent Experience!! David Stephenson was great to work with! He was extremely transparent about the price and very helpful with showing me all of the features. The rest David Stephenson was great to work with! He was extremely transparent about the price and very helpful with showing me all of the features. The rest of the staff was great as well. I was given a very thorough explanation on how the Chevrolet app works. David even volunteered to drive my new Tahoe to my house 30 minutes away since I had two cars at the dealership!! Overall, it was the best car buying experience I've ever had. More

Outstanding Customer Service In the past few months my car was serviced at the Carrollton, Texas Five Star Chevrolet. I have worked with the sevice department manager, Joe and his In the past few months my car was serviced at the Carrollton, Texas Five Star Chevrolet. I have worked with the sevice department manager, Joe and his team, Amanda, Brian, and Jeff. When I arrived I was greeted immediately. The staff was friendly, knowledgeable, and prompt. They were even able to get me a loaner carwithin a short amount of time. Each time my car was still in the shop they sent me updates via text. Great communication with the customer and no guessing! While I was waiting in the lobby I made some observations. The waiting area was very clean and had many places to do your work if you have to wait. There were countertops for a laptop and free Wi-Fi. Also while I was waiting for my loaner car in the lobby I was greeted by every single person who passed by, and a couple of them even offered water or coffee. It truly made me feel like that they are a team and they share one goal and that is to provide the best customer service to their customers. The work they've done on my car, door latches and replacing a blower motor, was great. There are no issues and I never had to take my car back for a second check. I highly recommend this dealership for service experience. More

Exceptional service I recently took my GMC pickup in for AC and transmission service. The part needed for my transmission was on back order. The service rep (Brian) rem I recently took my GMC pickup in for AC and transmission service. The part needed for my transmission was on back order. The service rep (Brian) remained in constant contact with me during the whole time and found a creative solution to get me back in my truck. He could have just left me in line with the others but he didn’t. I didn’t even have to ask, he sensed the urgency to get me my vehicle back and did everything he could. I appreciate the personal feel that I got from Brian and 5 star and will return there for any future service, thanks Brian! PS, there was also a guy (Jeff I think) who took some of my calls along with a young lady who were super helpful as well. Not reflecting back the entire team there in service was really good. More