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Five Star Chevrolet

Carrollton, TX

Overview
Employees
Reviews
Vehicles
4.9
1,459 Reviews
At Sam Pack's Five Star Chevrolet in Carrollton, Texas, buying a Chevy isn’t just a transaction—it’s an adventure! Picture this: a showroom buzzing with excitement, friendly faces ready to help you find *the* perfect ride, and deals so good they’ll make you do a happy dance. Whether you're a truck enthusiast or a sleek sedan seeker, the inventory here is top-notch. Plus, the team knows how to make the process smooth, stress-free, and yes—fun! It’s more than just buying a car; it’s about kicking back, enjoying the experience, and driving off with a big Texas-sized grin.
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1735 SOUTH I-35E

Carrollton, TX

75006

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Showing 1,459 reviews

June 14, 2023

There’s nothing good or bad to say. You guys just don’t listen to the customer More

by Robert.vina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Withem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2023 -

Five Star Chevrolet responded

Hello Robert, Thank you for reaching out to us and sharing your concerns. We apologize for any misunderstanding regarding the service performed on your vehicle. After carefully reviewing the details of your visit, we want to address the issue and clarify the situation. It appears that during the service appointment, our technician discovered that all four bleeder screws on the brake calipers were seized. Despite the technician's efforts, the screws could not be removed even after allowing them to soak for several hours. As a result, our technician recommended replacing all four brake calipers and performing a brake fluid exchange. We understand that Brian reviewed this matter during your visit for a recall, oil change, tire rotation/balance, and brake fluid service. Unfortunately, we were unable to perform the brake fluid service due to the seized bleeder screws, and you were not charged for it. We apologize if there was any miscommunication or if the explanation was not clear. Our primary goal is to provide exceptional service and ensure clear and transparent communication with our valued customers. We appreciate your understanding and patience throughout this process. If you have any further questions or are reconsidering the tech’s advice, please do not hesitate to reach out to Service Director, Chris Selbach at cselbach@sampack.com or 972-389-6700. We value your feedback and strive to continuously improve our services based on our customer's experiences.

June 13, 2023

Very courteous, explained the process from start to finish. He came to my house to look at the car, went back to the dealership & made an offer to buy my car within 30 minutes. Then returned to get the More

by Burmee40
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Patel, Emmy Nicholson
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Jun 13, 2023 -

Five Star Chevrolet responded

Hello Burmee40, At Five Star Chevrolet, our primary goal is to provide exceptional service and exceed customer expectations at every turn. We are thrilled to hear that your experience with Jimmy and our buying team was nothing short of excellent. Your satisfaction is our utmost priority, and we are elated to have achieved that. Call on us any time at 972-389-6700. Thank you, Alan Brown, General Manager

June 13, 2023

Everyone, especially Bryce, was very nice helpful and professional. I appreciated that. Thank you for the exceptional service! More

by MOMMSYNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Cassels
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Jun 14, 2023 -

Five Star Chevrolet responded

Hello MOMMYSYNG, We are delighted to hear that your experience at Five Star Chevrolet was exceptional and that we were able to meet your expectations. Bryce and our team strive to provide the highest level of service to all our customers. We welcome the chance to address future care needs at 972-389-6700. Thank you, Chris Selbach, Service Director

June 11, 2023

They were not high pressure and explained the contracts in an easy and straightforward way. More

by Mrschoon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Dichiara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think Nate was my salesman
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Jun 11, 2023 -

Five Star Chevrolet responded

Congratulations Mrschoon on your purchase at Five Star Chevrolet. We appreciate your trust and support, and we'll continue to go above and beyond to make your automotive experience exceptional. Call on us at 972-389-6700 any time have vehicle questions. Thank you, Alan Brown, General Manager

June 03, 2023

Scheduled a recall on my 2500. Added some routine maintenance as well. Picked up the same day. Overall very happy with the experience. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Selbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR
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Jun 05, 2023 -

Five Star Chevrolet responded

Thank you, Jose! Receiving high marks and positive comments from satisfied customers like yourself is incredibly rewarding and serves as a testament to the hard work and commitment our team at Five Star Chevrolet puts into delivering a satisfying experience. Your words of appreciation motivate us to continuously raise the bar and maintain the highest standards of service. Call on us any time at 972-389-6700. Sincerely, Chris Selbach, Service Director

June 02, 2023

Todo fue bien me gustó mucho el servicio muy buena comunicación con el Service advisor Amanda buen trabajo definitivamente regresó con ella para trabajar en my vehículo en una futura ocasión. More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Snellgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Five Star Chevrolet responded

Hola Angel, En Five Star Chevrolet, nos enorgullecemos enormemente de poder cumplir y superar tus expectativas, y tus comentarios alimentan nuestra motivación para elevar el listón aún más alto. Infórmenos cuando tenga futuras necesidades de servicio al 972-389-6700. Esperamos verte. Gracias, Chris Selbach, Director de Servicio

June 02, 2023

Big THANK YOU to the Technicans that have worked on my vehicle today & the previous month. I have really enjoyed driving with no concerns of lights popping on. Thank you Mr. Brian & the Technicians th More

by Coachtonya.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Five Star Chevrolet responded

Hello Coachtonyalyoung, We are grateful to have had the opportunity to assist you with your automotive needs at Five Star Chevrolet, and we remain committed to serving you and the rest of our community with utmost dedication and professionalism. If there is anything else we can do to assist you or if you have any further feedback or questions, please do not hesitate to reach out to us at 972-389-6700. We are here to ensure your complete satisfaction. Thank you, Chris Selbach, Service Director

May 27, 2023

With it being the beginning of a 3-day holiday weekend our service needs were met above and beyond our expectations. More

by Lmuhammad09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Agosto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2023 -

Five Star Chevrolet responded

Hello Lmuhammad09, Thank you so much for taking the time to share your positive experience at Five Star Chevrolet! We are thrilled to hear that our service team provided excellent care. Enjoy your long weekend and call on us again at 972-389-6700. Take Care, Chris Selbach, Service Director

May 27, 2023

The dealership has the best employees. From the first day I walked on the lot they made buying my truck an enjoyable experience. The service department has also been very helpful at explai More

by dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Withem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2023 -

Five Star Chevrolet responded

Daen, Thank you for sharing your wonderful feedback about your Five Star Chevrolet service visit. We are thrilled to hear that your experiences have been positive ones and that you are happy with the service you received. Reach Jessy, Brian, or me at 972-389-6700 any time. Safe travels, Chris Selbach, Service Director

May 26, 2023

Second car my man sold me and he’s excellent! Highly recommended! Stand up guy More

by Bruce.durham89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Facen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2023 -

Five Star Chevrolet responded

Hello Bruce, At Five Star Chevrolet, customer satisfaction is our top priority, and we are delighted to know that we were able to meet your expectations. Your kind words mean a lot to us and serve as a great motivation for Lloyd and our dedicated staff. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to 972-389-6700. We are always here to help. Thank you, Alan Brown, General Manager

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