Five Star Ford Lincoln - Service Center

top notch service rep Andy Sitten Andy Sitten is one of the best & friendliest service reps I've ever run across. Makes the servicing experience pleasurable. Great attitude and person Andy Sitten is one of the best & friendliest service reps I've ever run across. Makes the servicing experience pleasurable. Great attitude and personality. Five Star Ford has some of the nicest salesman, managers and servicemen in the business. Been to a lot of dealerships over my life time and theirs is the best. If something is wrong they will make it right. Good group of folks. More

Service Department Mark Heard did an excellant job assisting me with the warranties on my Mustang when the tire blew. He was very professional and kept me informed of a Mark Heard did an excellant job assisting me with the warranties on my Mustang when the tire blew. He was very professional and kept me informed of any delays. He made sure that I had transportation to work while my Mustang was being repaired. I plan on taking my Mustang to him for any future car care. More

quick fast service I went to 5 star ford on Russell pkwy and from now on they do my routine maintenance thanks Allen Robinson he treated me like family I went to 5 star ford on Russell pkwy and from now on they do my routine maintenance thanks Allen Robinson he treated me like family More

Purchased a F250 Diesel truck 2 years ago and bought the Silver Package for $2,000. After having the truck for 2 months the computer went out and the warranty didn't cover. Now, the EGR Cooler and Oil Coole Silver Package for $2,000. After having the truck for 2 months the computer went out and the warranty didn't cover. Now, the EGR Cooler and Oil Cooler which is a known problem with the truck went out. The motor is vapor locked. Because it is not a "Main" Component of the Motor, they will not cover it. They tried to get us to trade, but wouldn't give us anything for the truck. When we bought the $2,000 warranty, they told us this would be covered. After only owning the truck for 2 years and it has less than 100,000 miles, we are very discouraged. Never will we ever buy from Five Star again. IF you sale a warranty, make sure you cover what you tell your customer. More