Five Star Ford Stone Mountain

The service was good. Everyone was nice a friendly. The only thing about this location is the prices are a bit steep. But the service was good. only thing about this location is the prices are a bit steep. But the service was good. More

Hunter gave us the best experience ever. He was very polite and made sure we was taking care in a timely manner. Will definitely visit here in the future. polite and made sure we was taking care in a timely manner. Will definitely visit here in the future. More

This was my first time experience with Five Star Ford and the Customer Service was excellent. Cedric was my associate and he was kind and helpful. He gave me an time that my car would be ready and called me the Customer Service was excellent. Cedric was my associate and he was kind and helpful. He gave me an time that my car would be ready and called me for pickup. If there is any problem with my car I will definitely bring it to Five Star Ford in Snellville and will recommend them to others. Thank you very much. GWENDOLYN PASCHALL More

I have been a service customer at Five Star Ford for the last eleven years with my 2009 Ford F-150 Lariat. Every person I have dealt with has been totally professional, and service has been provided as requ last eleven years with my 2009 Ford F-150 Lariat. Every person I have dealt with has been totally professional, and service has been provided as requested. My recent request to find a specificly optioned new F-250 was handled by Justin Johnson, and I was surprised by how quickly Justin got to work and searched For the truck I wanted. Justin worked with me by phone, text and email to keep me up to date with his search. By the end of day one, I made an appointment at Five Star Ford to meet with Justin Johnson for a trade in evaluation of my 2009 F-150, and Justin had found the F-250 diesel, Star White, with the options I had requested in North Carolina. I put a deposit on the new truck, and by the next afternoon, Justin texted me to come to Five Star Ford and receive my new truck! A very pleasant experience... and everyone at the dealership was wearing a mask....as a 70 year old, I am concerned about the virus so I appreciate the effort by Justin and Five Star Ford to ensure my safety! I recommend Justin Johnson and the entire staff at Five Star Ford to anyone purchasing a new vehicle or servicing their current vehicle. More

Brandi was very professional , helpful and very detail. Kept me informed the whole service visit. I would recommend everybody I work with to bring their vehicles. Kept me informed the whole service visit. I would recommend everybody I work with to bring their vehicles. More

Five Star Ford dealership service department was poor on price disclosure and gave me a verbal fee and charged me over $ 100 more for diagnostic with no repairs. I done the survey that I was hassled to do. price disclosure and gave me a verbal fee and charged me over $ 100 more for diagnostic with no repairs. I done the survey that I was hassled to do. Not wanting to shame the dealership of my experience. I was first person in line for service at 7:30 AM was told there were no appointments that day but my car was very last to get service. I was offered the money I was over charged and I was relieved. They offered to send the check through mail I told the service department I would send someone in my place to retrieve the check and it was ok by them. Fast forward because I gave a bad review and it was sent to main Ford now the check is voided. WOW! More

Came and was immediately greeted by a very friendly and sweet Brandi Statham! She had me set up and taken care of within minutes. My oil change was done correctly and very quickly i was extremely happy i w sweet Brandi Statham! She had me set up and taken care of within minutes. My oil change was done correctly and very quickly i was extremely happy i will always use this dealer for my services!!!!!! More

Justin Pounder got it done for me. Justin sent me a video of the truck I purchased. One of the easiest vehicle buying experiences I ever had. Thank you Justin of the truck I purchased. One of the easiest vehicle buying experiences I ever had. Thank you Justin More

Jason and Richard were fantastic! Got a super interest rate the will probably make my life better. Didn’t want to spend out of my budget but truck is great so far rate the will probably make my life better. Didn’t want to spend out of my budget but truck is great so far More

Great customer service even while being busy. It was really good to get my car service for the first time and them to take care of it so fast. really good to get my car service for the first time and them to take care of it so fast. More