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Five Star Ford Stone Mountain
Snellville, GA
255 Reviews
Here at Five Star Ford Stone Mountain in Snellville, we're proud to serve residents of the greater Atlanta area. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. Feel free to browse our new and used inventory here on the website, request more information about vehicles, or set up a test drive.
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Showing 255 reviews
November 16, 2015
Overall Good Experience Started off with an unpleasant experience but Adam stepped in and made the deal right! Thanks Adam! Would definitely buy from him again. Good guy. Started off with an unpleasant experience but Adam stepped in and made the deal right! Thanks Adam! Would definitely buy from him again. Good guy. More
by rwcinmo
Helpful September 16, 2015
Great Job Five Star Ford Service Center!!! Brought my 2011 Edge in to be serviced and had a fantastic experience. Jessica W. was so nice and Darryl F. and Andy S were very knowledgeable an Brought my 2011 Edge in to be serviced and had a fantastic experience. Jessica W. was so nice and Darryl F. and Andy S were very knowledgeable and helpful with my servicing. I will definitely be back! More
by missourigirl
Employees Worked With
Jessica Whitlock, Darryl Farmer, Andy Sitten
August 28, 2015
FIVE STAR FORD NOT WORTHY OF FIVE STARS On Saturday August 22, 2015 I purchased a 2015 Mustang GT. It had a headliner concern when I bought it but I was told no problem purchase and take the On Saturday August 22, 2015 I purchased a 2015 Mustang GT. It had a headliner concern when I bought it but I was told no problem purchase and take the vehicle and bring back on Monday to get a loaner mustang and they would address. Between Saturday and Monday the airbag light would not go off so on Monday August 24 I returned to the dealership. General Sales Manager Roosevelt Adams initially refused to give me a loaner car saying I would have to come back again in a few weeks regarding the headliner because they had to get it approved by Ford. Only when I brought up the air bag light and the safety concerns surrounding the malfunction I was offered a loaner car. A used Ford Fusion with 45,000 miles on it ! ( I bought a new 2015 Mustang GT with 19 miles on it) I advised that I was told I would get another Mustang on returning to the dealership when I initially purchased and I did not want to drive a used Ford Fusion when I had just bought a new Mustang. Roosevelt Adams had an attitude and was very condescending and acted as if he was doing me a favor. I asked to talk to the manager and he placed a business card down and tells me he is the manager. To paraphrase I was basically told this is what we have and I could take it or leave it. I adamantly stated that I wanted the dealership to honor what I was told when I initially purchased the car two days ago, it fell on deaf ears. On Wednesday 8/26 I was called and told the car was ready I drove back to the dealer again over an hour away from where I live and work and I get in the car and the air bag light is still on? Once again they tell me I have to come back and to take the Ford Fusion until they can figure it out. At this point I tell them it is a brand new car, who wants a 3 times repaired brand new car? They have no answers I request another new car as obviously this one has some issues. I specifically bought the car last week to use this weekend but now I have a thoroughly used Ford fusion instead. It is now Friday 8/28 and I still do not have the car that I purchased or another new car and the headliner on the one I initially bought still has to have the headliner repaired. Needless to say I am not happy and I have never been treated this way as a customer at any other dealership of which I have ever purchased a vehicle. I have owned a few cars from many different manufacturers and I have never felt as if I was a burden to the company or that they have done me a favor by allowing me to purchase a defective brand new car and offering to fix it. This is my first purchased Ford product and it might very well be my last especially from this dealership. Please feel free to call me. More
by wilsoniiiw
Employees Worked With
ROOSEVELT ADAMS
August 15, 2015
Mike Seay, Adam Stitler, and Lewis Carr Bought my New 2016 Ford Explorer from Mike Seay at Five Star Ford, Stone Mountain. What a wonderful experience. We contacted them online as well as fo Bought my New 2016 Ford Explorer from Mike Seay at Five Star Ford, Stone Mountain. What a wonderful experience. We contacted them online as well as four other local dealerships. It was never about the price, but; the way we were treated , the professionalism, enthusiasm, and indepth product demonstration and presentation sold us on the car, the dealership, and the salesman. Mike and his general manager, Adam Stitler, who got personally involved in the deal, made our visit fun and educational. The technology in the Exlorer Limited with new Ford SYNC technology could be intimidatin BUT when we left we were condfident and could operate everything about this wonderful new car. Mike's presentation was that detailed and understandable. Our finance experience was equally dealing with Lewis Carr. He was precise, professional, friendly and no stress. Thanks Five Star Ford, buying this car was easy, no stress, and memorable. We will always recommend you guys... Jim and Debbie Ziegler More
by JimZiegler
July 16, 2015
Problematic Used Car Bought a car in February. I came to your lot with my partner to look for his first ever car. A salesman greeted us and showed us a 2004 Ford Focu Bought a car in February. I came to your lot with my partner to look for his first ever car. A salesman greeted us and showed us a 2004 Ford Focus. I admit I was skeptical due to its mileage but he went on and on how is was checked by your dealer and was in excellent shape. He also raved that it was a one owner car and very clean and I agree on that point. Being that this is his first car we had a budget and the car fit. From day one the car had a bit of a surge at 2000 rpm but was slight so I thought normal. It got progressively worse so I took it to my mechanic who found a broken servo on the intake manifold. This part could not be replaced by itself it required the entire intake at a cost of over 500 bucks. This was the end of May. I thought OK I did buy it as is. Well last Friday the battery light came on and the car died. Took it to my mechanic again to find the alternator went out to the tune of 400 bucks. I am beginning to wonder what if any checks you did on this car. We have owned the car six months and already had to do almost a thousand dollars worth of repairs. So yea I am quite disappointed with this dealership. I called them and the GM told me if we had only called them first rather than having it repaired. Well the first repair I considered yea used car the second was last Friday and the car died after their hours so could not call them. Almost a thousand bucks to date on repairs. More
by bajaguy105
Employees Worked With
Ajayi Rufai
June 26, 2015
Lovely, easy car buying experience -- thank you, Kathy! I came to Five Star Ford Stone Mountain for the exceptional price, and stayed for the service. Kathy was a delight to work with, easy-going, laid-bac I came to Five Star Ford Stone Mountain for the exceptional price, and stayed for the service. Kathy was a delight to work with, easy-going, laid-back, and ever helpful. Kudos to the dealership and staff! More
by bdenton
Employees Worked With
April 24, 2015
Trespassed Into A Treasure! On Jan 1. I started my New Year Car hunting / Left Dealership with a Great Mustang .'Words can't Explain how good I Felt That Day Thanks Drew You N On Jan 1. I started my New Year Car hunting / Left Dealership with a Great Mustang .'Words can't Explain how good I Felt That Day Thanks Drew You Nailed It! Let me do my job was what he Said' I didn't even drive the Car I Felt like this was not going to happen. Drew and the guys in the Finance/Sales dept were very efficient with Duties and found the Perfect rate for me . I feel blessed thanks Again . Darnell Anderson Ford Customer for Life! More
by music4dayz
Employees Worked With
Drew Ferguson
April 01, 2015
Got EXACTLY the vehicle i wanted Last week i bought a 2015 Ford Fiesta Hatchback. I looked online at around 10 different dealerships, and came into Five Star to meet with the sales t Last week i bought a 2015 Ford Fiesta Hatchback. I looked online at around 10 different dealerships, and came into Five Star to meet with the sales team and see if they could find the exact vehicle i wanted. The sales team was all nice, not at all dismissive when they realized i already was being helped. The call center they use is a bit slow though, they called 3x in 24 hours, and had no idea someone had already called me. They even called once AFTER i bought my car, and i had to tell them i had already purchased and to stop calling me. I worked with Nick Miello, and he was able to locate the exact trim, body style, and color i wanted, and had it brought to the store. I felt like i got a really fair price, especially for buying new. Plus, the store provided an extra $500 in rebates, AND helped me find financing for lower than my credit union was offering. It took a few days for the car to come in, but they did a full detail and gave me a full tank of gas when i came to pick it up, which was unexpected and nice! The only thing that bummed me out a little is that the car was driven over 300 miles to the store, instead of shipped. In the long run it doesn't matter, i was just under the impression until i picked it up that it was being shipped, not driven by someone from a different state. Like i said though, that is minor. Overall, i am happy with my purchase, and would make this store my first stop should i be in the market for a new car, and would recommend anyone looking for a Ford to check these guys out. More
by mlew09
Employees Worked With
Nick Miello
March 23, 2015
Easy Buy I talked to Nick Melillo about the 2015 Mustang and he was so helpful and i had the best deal with him, i recommend this dealership to you!! Nice buy I talked to Nick Melillo about the 2015 Mustang and he was so helpful and i had the best deal with him, i recommend this dealership to you!! Nice buy and a great deal, also it toke me just 30 minutes to do all the papers and Nick made it so easy and comfortable!! More
by aalqattan
Employees Worked With
Nick Melillo
February 09, 2015
easy fast buy car was ready when I arrived clean and ready to drive off lot everything was explain it was simple to learn and there was no hidden fees like some oth car was ready when I arrived clean and ready to drive off lot everything was explain it was simple to learn and there was no hidden fees like some other dealers More
by Chaos
Employees Worked With
Monica
