Five Star Ford Stone Mountain

Great Service. Very efficient experience. Greatest staff. I would highly recommend doing business with this dealership. Michael Seay was awesome to work with. Very efficient experience. Greatest staff. I would highly recommend doing business with this dealership. Michael Seay was awesome to work with. More

Carlos Valenciano is an excellent salesman! Professional, knowledgeable, patient and kind. Great working with him😊 Gina Batts Professional, knowledgeable, patient and kind. Great working with him😊 Gina Batts More

They are the guilty of attempting to price gauge at every available opportunity. I attempted to buy a car at retail price. The price they themselves had the truck listed for and was told they could not sell available opportunity. I attempted to buy a car at retail price. The price they themselves had the truck listed for and was told they could not sell it to me for anything less than 25% over the sticker price. The thing I knew they didn't know I knew though was they were about to sell it at sticker price that same day to another customer but wanted to attempt to price gouge me. The other customer ended up not being able to afford buying the vehicle Even at MSRP. When they started to haggle I was like okay look if y'all are going to make it like that then I'll give you an extra 1,800 for it was my offer over The same sticker price that I know they were about to sell it for the same day to another customer. They refused absolute and said they were not taking anything less than 5,000 OVER msrp. I've been there previously to the service department as well and they are absolutely terrible. Plus they will attempt to have you finance your vehicle with them which you should never do at a dealership because they make money off of selling you over priced loans as well that you can easily find on an online banker yourself. Which is why they told me that they would drop the price a little bit for me if I financed through them. Because they're going to make that same money back on the overpriced loan. No thank you I would give negative stars if I could. More

Called to set up a service appointment and was told they dont do it that way. I would have to bring my vehicle in and leave it indefinetly until they got to it. They have to have the vehicle physically in a dont do it that way. I would have to bring my vehicle in and leave it indefinetly until they got to it. They have to have the vehicle physically in a "line" and it could be a week or longer. I am working less than 3 miles from there and they won't simply call when it is my turn. What a narrow minded butt-backward business model. Glad I found out ahead of time. More

Five Star Ford Stone Mountain nightmare:On August 28, Five Star Ford Stone Mountain nightmare: On August 28, 2020, I bought a brand new Ford F-150. I have been a Ford person all my life; however, I had n Five Star Ford Stone Mountain nightmare: On August 28, 2020, I bought a brand new Ford F-150. I have been a Ford person all my life; however, I had not suspected that this would be a dreadful experience. Right before the ten thousand miles, the truck was having problems. It was misfiring and failing to turn on. The malfunction light went on. I took it back to the dealership on June 02 2021 and my nightmare just started. This dealership has two sides. If you are lucky enough to deal with the front one, the sale side, you are fine. The problem is when you have to deal with the service department and your problem is not a basic one. For two weeks, I did not hear from the dealership. Finally, a manager answered my calls. It was a terrible experience: This manager could not understand why I was so upset. I have not had transportation for two weeks and I have not heard from you either. The manager was quick in reminding me that the dealership was not liable for any situation arising from the malfunction of my new truck, - that I was responsible for finding alternative transportation, and that they will only reimburse $45 daily of my rental cost. Rental car availability during that time of Covid-pandemic was scarce and the cost was up considerably. This manager went as far as challenging me to suit them in court: “Don’t you know the papers you signed up,” he said. At this point, their mechanics had changed several parts on the truck, but they were not able to fix the problem. One month later, still without a truck, and relying on rental cars for my work and transportation, I filed a complaint with the Ga Consumer Protection Agency and I filed for Lemon Law Status. Right after I filed for Lemon Law status, I received a text message from Five Star Ford Stone Mountain wanting to buy my truck back. I got in a text message exchange with this person to arrange a day and time to meet. A few days later, I arrived at the dealership for this meeting. The manager, I suppose to meet, showed up 30 minutes later. He started with the classical “How might I help you?” I could not believe it, but I explained that we had a scheduled meeting, that my truck has been in their possession for about a month, and that my purpose in attending this meeting was to hear what they could offer me. He told me that he was not aware of any scheduled meeting, neither of my situations. The text message conversation I had was with computer-generated software. I ended up walking out of his office and wondering how they manage to stay in business with such service. On July 7, 2021, I received a call from Five Star Ford Stone Mountain claiming the truck was ready to pick up. I was surprised that after a month in the shop they had managed to fix it, but nothing further from the truth. They were trying to trick me into taking the truck out of the shop and delaying the process. I asked for the most recent invoice of work done to the truck to find out that nothing new had been done to it. The manager could not explain how the car suddenly and without any work done to it was miraculously fixed. My luck did not change much with my dealing with Ford Motor Company. I must recognize some sympathetic voices in the process, but the process itself is made to wear you out. In my first attempt to get in touch with Ford Motor Company, I called them inquiring about the mailing address of the department responsible for receiving and answering my claim. They insisted that I should file my claim on the phone and refused to give me a mailing address. I knew better at this point. I had to find the address online. Three months later, on September 02, 2021, after many unanswered calls, I received a call from Five Star Ford Stone Mountain notifying me that Ford Motor Company had sent a check for the total cost of my truck. They were finally repurchasing the lemon. At this point, Ford Motor Company and/ or Five Star Ford Stone Mountain have not reimbursed me for the total cost of my rental car expenses, so this fight continues. I will keep you posted. More