Five Star Ford Stone Mountain

Mattie Adams (Adams Transportation Service, Mattie Adams (Adams Transportation Service, LLC) Ellenwood, GA 9/12/2021 1 photo From: Adams Transportation Service, LLC I took my commercial Mattie Adams (Adams Transportation Service, LLC) Ellenwood, GA 9/12/2021 1 photo From: Adams Transportation Service, LLC I took my commercial vehicle into Five Star Ford due to the Air Condition was not blowing cold air out of the vents, my cluster dash lights did not light up & to get an Alignment, which they were not able to preform due to some much needed work, per tech reported. They informed me that I needed some major repairs due to it being an older vehicle (2006) they really out done themselves. Of course we had to do some haggling before the work could be preformed. They kept running into problems (Techs out due to COVID-19, Parts on order delayed, but at the end of the day, they came through! Cedric Johnson, Service Advisor, Michael Haywood, Service Manager, Josh & John all went above and beyond their Due Diligent to get a satisfied customer. I appreciated all the hard work you guys help put into my vehicle. At first, I did submit a very bad review do to my anger and slashing out, no fault of theirs.. Five Star Ford is Awesome!!!!! They have a Very Satisfied Customer!!!!!@ Adams Transportation Service, LLC More

poor service, and vehicles with defects that do not fix tell you corrosion problems is normal.😡😡😡😡😡 tell you corrosion problems is normal.😡😡😡😡😡 More

poor service, and vehicles with defects that do not fix tell you corrosion problems is normal tell you corrosion problems is normal More

SHADY SHADY SHADY! My son was looking at a truck there and called, spoke with Justin, He gave Justin all his credit info and budget, My son got the text that they could get him in the truck for under his and called, spoke with Justin, He gave Justin all his credit info and budget, My son got the text that they could get him in the truck for under his budget so we planned going up there. We get to the dealership and are greeted by someone else whom justin had "told the situation to" This guy was condescending from the start telling me that "yeah more expensive loan means you pay more per month" so we spend an hour looking it over and they are doing the dealership thing "talking to their manager" they come back at $250 over the price we told them he could afford and for 24 months more on the term. So I tell them no, and they come back again and say thats all they can do. So I inquire as to why we were told otherwise, was it a bait just to get us in to see the truck. They give me the run around etc. so I ask for a manager, who refuses to listen to a word I have to say while he is trying to talk over me. (sorry for the run on sentence) I ask him how he knows why I'm upset if he keeps talking over me and the manager starts explaining financing to me.. I understand WHY the numbers don't work, I don't understand WHY we were told they could and would make it work. The Manager gets fussy with me and my son and basically said there was nothing he would do to help us out. So we went down the road to Stn Mtn Toyota, found a similar Tacoma (thats what we were viewing at 1 star ford) only a year newer with 30 k miles less, $2k more.. Stn Mtn worked with us were up front with pricing super nice, etc etc we ended up going over our budget and buying there. I have bought 3 cars from 1 star ford and will never ever set foot there again, and I will let everyone I know to steer clear of 1star Ford. More

We had the greatest experience with Frankie at Five Star Ford! He found us our perfect car and we are absolutely loving our new Expedition Max! Everyone at the dealership was friendly and helpful. Would hig Ford! He found us our perfect car and we are absolutely loving our new Expedition Max! Everyone at the dealership was friendly and helpful. Would highly recommend! More