Five Star Ford Stone Mountain - Service Center

Horrible sales and service On April 11, 2018 The service manager at the Five Star For Stone Mountain, GA located on Hwy 78, Snellville, GA is now concocted this story because t On April 11, 2018 The service manager at the Five Star For Stone Mountain, GA located on Hwy 78, Snellville, GA is now concocted this story because they don't want to fix my A/C. that I financed with my Ford Escape for $3,000. Five Star ford is continually giving bad customers service and now they are telling lies and giving Bad customer service and not honoring my $3,000 warranty and refusing to fix my A/C. They want me to pay an additional $1600 to fix my air. It a rip off and I do not recommend this dealership for sales and/or service. I purchased my SUV at this dealership and their warranty is not worth the paper it's printed on. Bad customer service all the way around and they are ripping off the community of Snellville. Also, the service manager lied and said that I said the fender bender caused my A/C to go out. That's a lie and I didn't say that. My A/C was working after the fender bender and I have full insurance coverage and my insurance co. would have paid that other auto body shop to fix my A/C along with repairing the fender bender, but my A/C was working at that time. Don't go to Five Star Ford, they will lie & add fraudulent notes to your records after the fact. J. Washington More

Excellent Service ! During a late Oct visit the front two chrome rims on my F150 KR were damaged. The chrome plating chipped off. Hunter Fikes in the service dept. agreed During a late Oct visit the front two chrome rims on my F150 KR were damaged. The chrome plating chipped off. Hunter Fikes in the service dept. agreed to have the repair the rims. As it turned out the plating could not be repaired. Five Star contacted the Mother Ship in Detroit and found out the chrome plating issue was a manufacturers defect. The front two wheels were replaced. Hunter evaluated the other two wheels and determined that one additional wheel should be replaced. The service team always give 110 %. There is no attempt at a hard up-sell when you visit their facility. They don’t attempt to rebuild your vehicle on each visit. At a side note I required some body work on my wife’s Mustang GT and the body shop did a great job. PS: Darryl in the Quick Lane dept. also does a great job. More

Jason Veasy I recently brought my truck into the guys for the second oil change as result of the good service that I received the first time I tried your comp I recently brought my truck into the guys for the second oil change as result of the good service that I received the first time I tried your company out. I would like to recognise the excellent customer care that this young man, Mr Veasy has once again shown while I was using you'll services. Thanks for another good job. More

Great Job Linda Dallas and Pierre Parham gave me great service and nice Lounge area clean bathrooms very clean.Will tell my friends about this dealership. Thank Linda Dallas and Pierre Parham gave me great service and nice Lounge area clean bathrooms very clean.Will tell my friends about this dealership. Thank You More

Will Never Go Back Bought a Ford Focus there new in 2014. I've had three clutches go bad - they replaced the first two. Now the third one is worse than the first. I need Bought a Ford Focus there new in 2014. I've had three clutches go bad - they replaced the first two. Now the third one is worse than the first. I need a fourth clutch. They said they won't cover it. So I need a fourth clutch in a 3 year old car I bought there. The service manager - Justin - stated that I only got one oil change there. So I guess if I got my oil changed there he would have covered the fourth clutch. Will never go back to 5 Star Ford and will recommend the same with all my contacts. More

Andy is a true professional Andy was very helpful! I would recommend him as a person who is very knowledgeable in the industry. I called him and he answered all of my questions a Andy was very helpful! I would recommend him as a person who is very knowledgeable in the industry. I called him and he answered all of my questions and made my experience very helpful. More