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Five Star Ford of Dallas

Dallas, TX

4.8
1,389 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase. Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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8900 President George Bush Tpke

Dallas, TX

75252

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Showing 1,389 reviews

January 18, 2018

F250 Platinum I am happy with the service and truck purchase. I'm glad they offer technical classes twice a month. This truck has so many options and settings I a More

by brentpasley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Wise
Jan 24, 2018 -

Five Star Ford of Dallas responded

Congratulations on your new truck! We are happy Jonathan took great care of you and will be happy to help with any questions you have. Thank you for being a valued customer of Sam Pack's Five Star Ford. Michelle Larson CRM 972-985-3600

January 08, 2018

Not a Ford guy, but I was impressed I was looking for a Toyota Tacoma but I was able to reconsider my decision and found ba great deal on a truck which I was not looking for .. More

by redtruck48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CHRIS MCCHALE
Jan 10, 2018 -

Five Star Ford of Dallas responded

We appreciate your feedback and business and will certainly pass your comments on to Chris. We hope you are enjoying your new truck and are happy to see another Ford truck on the road with a happy customer. Please let us know how or if we may be of assistance to you in the future. - Michelle Larson CRM (972) 985-3600

January 01, 2018

Used Car Buyer Bought a used car at a fair price. Joe was helpful, everything went smoothly. A pleasant experience. I would likey return to purchase another car. More

by DBoj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2018 -

Five Star Ford of Dallas responded

Thank you for taking the time to share your sales experience with Joe. Your feedback and business are both appreciated. If there is anything we can do for you in the future please let me know - Michelle Larson CRM 972-985-3600

December 31, 2017

I have never bought NEW! This was my first time buying a brand new anything! So to say I was nervous is an understatement but Joe took care of everything and this was such a s More

by micah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, Rene., RENE GALVAN
Jan 02, 2018 -

Five Star Ford of Dallas responded

Thank you for your feedback Micah. I'm pleased to hear Joe took car of you and will pass along your praises to both he and Rene. Congratulations on your new F-150, welcome to the Five Star Family. -Michelle Larson CRM (972) 985-3600

December 27, 2017

loved katlyn Katlyn excellent, Michelle great but as far as Kareem and finance no so good. Waiting for survey from ford to unload. My husband is diabetic and we ha More

by Lwwakeford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kareem, horrible, Scott Cho, initially bad and Hanna was new to five star, Michelle Larson, KAITLYN REECE, Roland Hamons
Dec 15, 2017 -

Five Star Ford of Dallas responded

Thank you for your feedback. We take customer satisfaction very seriously here at Sam Pack Five Star Ford Plano and appreciate your business. If there is anything else we can do for you in the future please let me know. Michelle Larson - CRM (972)985-3600

December 14, 2017

Enjoyed the buying experience Every one was helpful. They have a culture like a friendly neighbor. Johnny wanted to answer all of our questions but also knew the right questions to More

by Mike Campbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaRay, Johnny Wise
Dec 15, 2017 -

Five Star Ford of Dallas responded

Thank you for taking the time to shore your experience with us here. We appreciate your feedback and business. Please let us know how we may be of assistance in the future. Michelle Larson - CRM (972) 985-3600

December 09, 2017

Excellent Buying Experience I was in the market for a new F150 with a very strict budget that I was convinced wouldn't allow me to get my dream truck but wanted to check it out a More

by Nicholas Silvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Denton
Dec 09, 2017 -

Five Star Ford of Dallas responded

Hi Nicholas, thank you for taking the time to tell everyone your story. I'm so glad David took care of you and got you the truck you wanted. If there is anything we can assist you with further please don't hesitate to reach out. - Michelle Larson CRM

December 09, 2017

Buying my truck at 5 Star Ford The buying experience at 5 Star was the best I’ve ever experienced. The people & the atmosphere were great. Kaitlyn in Sales, Hannah in Finance & Mich More

by Mleprohon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hannah in Finance was awesome too!, Michelle Larson, KAITLYN REECE
Dec 11, 2017 -

Five Star Ford of Dallas responded

Hello Mleprohon thank you for taking the time to leave us a review. Kaitlyn and I are both appreciate you sharing your experience and look forward to seeing you again in the future. If there is ever anything else we can do to assist please let us know. - Michelle Larson CRM 972-985-3600

December 03, 2017

Great service Department I drove my F250 into the service department late afternoon Friday with no appointment. My battery was corroded and I was worried about my brakes due t More

by F250girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Perez-mechanic per bill statement, ROBBIE BUTLER
Dec 04, 2017 -

Five Star Ford of Dallas responded

Five Star Ford Plano said on 10/04/2017 08:49 AM Thanks for your feedback. We appreciate your comments regarding the customer service provided by the service department. You are a valued customer at Sam Pack's Five Star Ford Plano. Please call us anytime regarding any car care needs you may have. Thank you, Michelle Larson, CRM, 972-985-3600.

December 02, 2017

Exceptional Buying Experience Ive been a service customer of Five Star Ford for the past five years. Recently, when my 2011 Explorer Limited was written off in an accident I turned More

by Flight Idol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Denton
Dec 04, 2017 -

Five Star Ford of Dallas responded

Thank you so much for your past and continued loyalty. We appreciate your business and the praise you gave David will definitely be passed on. Please let us know if there is anything else we can do in the future to assist with your vehicle needs. Michelle Larson, CRM, 972-985-3600

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