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Five Star Ford of Dallas
Dallas, TX
1,121 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,121 reviews
July 13, 2011
My Focus stalled on the way to work and I had it towed to Five Star Ford of Plano on Thursday morning to be repaired. The tow truck took it in at 8:30 in the morning and it sat outside until after 5:00 p.m. Five Star Ford of Plano on Thursday morning to be repaired. The tow truck took it in at 8:30 in the morning and it sat outside until after 5:00 p.m., at which point Greg Hampton, service advisor, phoned me and left a message stating that they had just moved my vehicle into the shop with a forklift. Friday I was unable to receive an update on my vehicle due to failure to reach Mr. Hampton. I got voicemail every time I called. By Saturday I was still unable to reach him. He was off work and the tech assigned to my car was also off work and nobody at the shop knew anything about my car. The notes in the computer just said, "Disabled vehicle." Monday morning...again, I could not contact Mr. Hampton. At lunch time I finally learned through a third party that they had diagnosed the car as having a dead battery and possibly a bad alternator and was given an estimate for repair that was high because he claimed that the axle had to be removed to reach the alternator. I had it towed to a different shop because it all sounded fishy and the lack of being able to reach anyone for information had me concerned. At the other shop it was quickly discovered that my ignition was locked. When Mr. Hampton was phoned to ask why that wasn't mentioned to myself, the tow truck company or the shop I sent my car to, he stated that they it was working fine at his shop...that he personally had turned my key and put the car in neutral to push it into the shop. Funny...not what they had told me about how my car got into the shop and my car is a STANDARD so you don't need to turn the key to put it into neutral. When he was called out on this fact, Mr. Hampton UNPROFESSIONALLY said, "Good luck with that." and hung up the phone. The new shop diagnosed my car correctly....the positive battery cable had an issue which impacted the battery. I only needed the battery and the cable replaced and since there was one in my vehicle trunk they used that. The alternator was not impacted and they told me that the alternator is on top and there is NO NEED to remove the axle to reach it if it ever does need to be replaced. Hmmmm....so the labor on this job would not be so much if it is not as difficult as Mr. Greg Hampton stated. The lack of integrity and professionalism he displayed was highly upsetting to me. Trust is something you EARN with proper treatment of customers as well as honest repair. Customers should be able to reach someone at a shop when their vehicle is in the shop. You don't earn trust by handling business in this manner. To have someone of this character representing the company is shameful. I hate to think about how many others have been treated in this manner and remained quiet. I am highly disappointed with the way this was handled. By the way, I had the tow truck billed through Five Star Ford of Plano and was charged $114.75 for this when the car was within 2 miles of them. Towing from Five Star Ford of Plano to the shop in Lewisville was only $91. Wondering why such a big difference exists when the second tow was 20 miles....... Do your homework and take your car to a reputable and HONEST dealer and not this place. If you must take it there....I do not recommend that you deal with Greg Hampton. More
by Female
Employees Worked With
Greg Hampton
Helpful July 13, 2011
My experience was great - never felt pressured. Loved how patient they were with us. Very friendly staff. Great service overall! The cookout was good - parents loved that! We were there for a few hours so patient they were with us. Very friendly staff. Great service overall! The cookout was good - parents loved that! We were there for a few hours so the food and drinks were great! Tasty :) More
by MinaRodriguez18
Employees Worked With
Earnest
July 12, 2011
Sam Pack's Five Star Ford of Plano is a preferred dealership for USAA. Which means that this dealership has already passed the standards set for by USAA. Because of the relationship with USAA, low pr dealership for USAA. Which means that this dealership has already passed the standards set for by USAA. Because of the relationship with USAA, low prices have already been negotiated; therefore, no hassling on price. Also, the general sales manager gave me my trade-in price that matched the purchase price that Car-Max offered me. The dealership spent a few days trying to find the automobile that I wanted. When the vehicle could not be found that meet my desires, they recommended ordering it from the factory instead of compromising on other vehicles that were available but were not exactly what I wanted. More
by msmertz
Employees Worked With
Jake Marker, Lenard Eastom
July 02, 2011
We were very pleased with the dealership. Eric was outstanding. He made you feel like you were sitting talking with your best friend and was very informative. He was not your typical pushy car sales outstanding. He made you feel like you were sitting talking with your best friend and was very informative. He was not your typical pushy car salesman More
by Calbritton
Employees Worked With
Eric
June 28, 2011
Purchased a Boss 302 from 5 Star Ford in Plano. Corey White was my Sales Representative. I had called Corey based on an e-mail I received stating that they might have the vehicle I was looking for. White was my Sales Representative. I had called Corey based on an e-mail I received stating that they might have the vehicle I was looking for. From the start, Corey was extremely attentive to my needs and got all of my questions answered. We had a verbal agreement on the vehicle within 2 phone calls. It is very apparent that Corey is a car guy. His knowledge of the vehicles was deep and he truly cared that my needs, questions, etc were addressed. As a car guy myself, I find it a great relief that I was dealing with someone who understood where I was coming from and not just shooting sales jargon at me. I see Corey as a great resource for 5 Star in Plano and have recommended my friends contact him when looking for a new performance vehicle from Ford. Overall the dealer was very friendly. Corey took me to meet each of the people I dealt with on the phone as well as all the managers. Definitely made me feel at-home there. Financing (Bryan) was very helpful and found a better rate then I had walked in with. I sure wish 5 Star was closer to Denver! Thanks again to Corey and 5 Star for my new Boss 302! More
by jscheier
Employees Worked With
Corey White
June 27, 2011
I was very satisfied with my experience at Five Star ford. The employees were knowledgable about their product and helped me get a great deal on the vehicle I purchased. ford. The employees were knowledgable about their product and helped me get a great deal on the vehicle I purchased. More
by CraigLee
Employees Worked With
Tyrone Burks
June 25, 2011
Brian and Tom were professional and courteous. It was the best experience I have ever had. It is the perfect car for me and I will come back for my next car. the best experience I have ever had. It is the perfect car for me and I will come back for my next car. More
by Grandmamo1
Employees Worked With
Tom Bellah, Brian Fabian
June 21, 2011
Eric and Rick made this experience as easy as the could. The time crunch I had around getting to work and then test driving made the crunch even worse. Rick made the financiing aspect simple. RIck gave me t The time crunch I had around getting to work and then test driving made the crunch even worse. Rick made the financiing aspect simple. RIck gave me the best price and got me approved. Eric was very knowledgable around the vehicel I wanted and the one I was trading in. He showed me the trade in process and the value of my Truck. this was i nice clear way of doing business with out all the back and forth BS at most dealerships. (just give me the best price and the best terms and they didnt waste anyones time!)this was a nice experience all the way around. Just the way I like it! Make sure to tell them both thank you from me. More
by michaelcard
Employees Worked With
Eric and Rick
June 14, 2011
Joe did a great job differentiating the various models I was interested in. he listened to my interests and needs and found the right solution. I felt the pricing and trade-in process was fair and left th was interested in. he listened to my interests and needs and found the right solution. I felt the pricing and trade-in process was fair and left the dealership without any remorse over the purchase. Joe even got my wife excited over a new F150 Lariat when all I've heard about for years was her desire to buy a Honda Ridgeline! More
by DHollands
Employees Worked With
Joseph Bethel
June 13, 2011
My first communication was online and I went in to follow up in person. The first person I met was Tyrone and we went for a test drive and did the deal in record time. Very nice folks to do business with! up in person. The first person I met was Tyrone and we went for a test drive and did the deal in record time. Very nice folks to do business with! More
by carlwferguson
Employees Worked With
Tyrone
