Five Star Ford of Dallas

I called on a Challenger listed on the internet. Louie Everhart took the call. Because I am from out of state and could not see the car in person, I had a number of detail questions. Louie took the time t Everhart took the call. Because I am from out of state and could not see the car in person, I had a number of detail questions. Louie took the time to answer them all and backed the up the answers with pictures of each detail. He was also able to get prompt answers about the deal. It was one of the easiest & best car shopping experiences I've ever had! More

Another Great Experience with Johnny Birdwell and the rest at Five Star Ford of Dallas. I spoke with Mr. Birdwell on the phone. I asked for him to show me a couple of Ford Explorer Platinum's and a fully rest at Five Star Ford of Dallas. I spoke with Mr. Birdwell on the phone. I asked for him to show me a couple of Ford Explorer Platinum's and a fully Loaded White Ford Explorer ST with Street package. We arranged an appointment where I found all three cars ready for me to view and test drive. Mr. Birdwell ran the numbers for both lease and purchase and made sure to explain the advantages of each for me. A few hours later, I was leaving in my wife dream car. I would like to Thank everyone at Five Star Ford Dallas for making my purchase a fun, safe and worry-free experience. More

Joe and Joey did an Amazing job getting the build on my Roush F150 just as I expected it. I appreciate all of the effort they put in and we now have another amazing vehicle in our collection. Roush F150 just as I expected it. I appreciate all of the effort they put in and we now have another amazing vehicle in our collection. More

My husband and I stopped in to check on how to best My husband and I stopped in to check on how to best trade in our lease that was about to end. We spoke with Johnny Birdwell in the sell department. My husband and I stopped in to check on how to best trade in our lease that was about to end. We spoke with Johnny Birdwell in the sell department. He helped us understand our options. He educated us on the advantages of end our lease early so we could decide what was the best option for us. Mr. Birdwell made the process so easy I felt I could send my husband to the dealership by himself. He came back with my Dream Car. Thank You Johnny Birdwell More

Five Star experience from the Sales and Finance team. Quick delivery. Highly recommend this team for quality and friendly service. You won’t be disappointed! Quick delivery. Highly recommend this team for quality and friendly service. You won’t be disappointed! More

John worked diligently to get us the truck we wanted with app of the features we requested. He was very professional and dedicated to helping us get the deal that was best for our wants and needs. app of the features we requested. He was very professional and dedicated to helping us get the deal that was best for our wants and needs. More

Worked with John Birdwell and had an amazing experience. John was informative, hardworking, and honest. Thanks to him, I got exactly what I wanted. Thank you John and everyone at Five Star Ford Dallas! John was informative, hardworking, and honest. Thanks to him, I got exactly what I wanted. Thank you John and everyone at Five Star Ford Dallas! More

John Birdwell put the PRO in Professional... His product knowledge & willingness to go above & beyond to help the consumer is why I have traded with John for over 30 Years. Feel like a VIP from start to fin knowledge & willingness to go above & beyond to help the consumer is why I have traded with John for over 30 Years. Feel like a VIP from start to finish. *****5 Stars for 5 Star Ford***** #lovemynewtruck Thanks again John More

Joe was great. He helped my find the car I wanted and went above and beyond in helping me get everything I wanted. I am very happy and satisfied with my purchase. I would recommend Joe to all my family a went above and beyond in helping me get everything I wanted. I am very happy and satisfied with my purchase. I would recommend Joe to all my family and friends. A+++ More

Worst EXPERIENCE EVER! Purchased a used vehicle last year in May and purchased the 3rd party warranty(Triton). Finance dept. put the information regarding the vehicle incorrect so when I attempted to have a in May and purchased the 3rd party warranty(Triton). Finance dept. put the information regarding the vehicle incorrect so when I attempted to have a repair done, the warranty (Triton) said the warranty had expired with less than 6k miles driven and the claim was denied. I Informed Five Star of the issue (over 7 months ago) and the issue has still not been corrected! I have called and left messages with several finance managers who do NOT return phone calls, so i had to drive back to Ford and they said the issue would be resolved but it has not. Yesterday i drove to the dealership and spoke with someone from finance who said the information would be updated then resubmitted and i could expect a call this morning regarding the issue..... Waited till 10am to follow up and made my first call with a voicemail then waited a few hours without a return call, so i made a 2nd call and left a voicemail and still no return call! At this point i am beyond MAD because i had to drive back to the dealership for a 5th or 6th time to speak with the finance manager so the claim can be processed by the warranty company and repairs completed to the vehicle that is sitting at the BMW dealership. Well she gives the information to the receptionist who tells me at this point there is nothing they can do because its at the desk of the accountants... Because no one will do their jobs, I'm left having to write posts (which i hate doing) on their website and google is up next! More