Five Star Ford of Dallas

Amazing service, really felt like they treated me really good and helped me with every detail. They where really nice and respectful. Really great dealership! good and helped me with every detail. They where really nice and respectful. Really great dealership! More

Service on my raptor was done in a timely manner and corrected the issue(s) that I had both times I was in. Keith Drake is a great communicator and made sure I had a loaner car each time I was in. corrected the issue(s) that I had both times I was in. Keith Drake is a great communicator and made sure I had a loaner car each time I was in. More

This dealership has the worst managed parts department that I have ever seen. We are living in the 21st century the last time I checked. This place is still living in the 19th century. They can't track a that I have ever seen. We are living in the 21st century the last time I checked. This place is still living in the 19th century. They can't track a part when ordered, they can't tell you where it is or how it's going to arrive. What company cannot track a package? Every part is asset tagged, every ware house in America has a scanner hand held device, every 21st century business has an Inventory tracking system and every company knows how to track packages. So, what is wrong with this dealership? Their parts department couldn't find their xxx with both hands. The upper management doesn't understand that their reputation is purely based on how the managers below them operate and how the customer is treated. Surely this dealership does not care about their customers. This dealership needs to spend the money on a package/parts tracking system and come into the 21st century. What a joke and waste of an American business. More

Awesome getting a new Mustang ! Love Mustangs , 3 in the Stable! We love reviving it up ,hitting the road in the pony cars. Great exhibition. Stable! We love reviving it up ,hitting the road in the pony cars. Great exhibition. More

As far as my kids are concerned, Five Star Ford of Dallas will forever be known as the Grinch who stole Christmas! My experience with Five Star Ford of Dallas was the worst car purchasing experience I have will forever be known as the Grinch who stole Christmas! My experience with Five Star Ford of Dallas was the worst car purchasing experience I have ever had...and I have purchased a number of cars throughout my life. After putting a deposit down (and providing a copy of my driver's license and insurance card) on a 2018 Expedition Platinum (with the Heavy Duty Towing that I was looking for), I received a call a few hours later from the salesperson, Fatima, stating that the car was sold to someone else. This was after going through the long process I describe below. I submitted an inquiry on the Expedition Sunday evening and called Monday morning. On Monday morning, Fatima stated the Expedition was available and sent a video of the vehicle. I went through process of sending her pictures of my trade-in. She provided the trade-in value and then improved it. I agreed to the deal that same day. On Tuesday morning, she asked for my credit card number to make a deposit over the phone, since I was driving up from out of town. She then asked for a copy of my driver's license and insurance card, from what I later found out was her personal cell phone. As I stated above, she called as I was about to drive up with my 3 kids, who were incredibly excited, about getting the Expedition, because it was surprise for my wife. Shortly afterwards, I received a call from Becky, who stated she was one of the managers. She called in an attempt to explain what happened. Her first explanation was that it was a "human error" and that another manager did not know that there was a deposit on the vehicle. As the conversation continued, she then explained that someone else came in with a cashier's check. I explained to her that the entire process was unprofessional and just reinforces the poor experience far too many people have when purchasing a car from a dealer. I asked for an immediate refund of my deposit and a letter or email from the dealership stating that they properly disposed of my credit card information as well as the copy of my driver’s license and insurance card, especially since the latter two were on Fatima’s personal cell phone…which I did not realize until after speaking to Becky. I conveyed my concern to Becky about the dealership handling of my personal information and how that could result in identify theft. She said that she would make sure the information was removed from Fatima’s personal cell phone. As of this morning, I have only received an email and text with the refund but nothing about my personal information being properly disposed of. Becky did offer to provide me with a Visa gift card due to what happened. I thanked her but declined. Candidly, there isn’t anything that Five Star Ford of Dallas could do to make up for this poor experience. More

The team at Five Star Ford of Dallas took great care of me. Joe Crawford is my salesman & he went above & beyond what was expected. This is the 2nd vehicle that I have purchased from him in the past 5 mont me. Joe Crawford is my salesman & he went above & beyond what was expected. This is the 2nd vehicle that I have purchased from him in the past 5 months and I am extremely pleased with both vehicles. I will definitely be using him in the future. More

I called on a Challenger listed on the internet. Louie Everhart took the call. Because I am from out of state and could not see the car in person, I had a number of detail questions. Louie took the time t Everhart took the call. Because I am from out of state and could not see the car in person, I had a number of detail questions. Louie took the time to answer them all and backed the up the answers with pictures of each detail. He was also able to get prompt answers about the deal. It was one of the easiest & best car shopping experiences I've ever had! More

My husband and I stopped in to check on how to best My husband and I stopped in to check on how to best trade in our lease that was about to end. We spoke with Johnny Birdwell in the sell department. My husband and I stopped in to check on how to best trade in our lease that was about to end. We spoke with Johnny Birdwell in the sell department. He helped us understand our options. He educated us on the advantages of end our lease early so we could decide what was the best option for us. Mr. Birdwell made the process so easy I felt I could send my husband to the dealership by himself. He came back with my Dream Car. Thank You Johnny Birdwell More

Another Great Experience with Johnny Birdwell and the rest at Five Star Ford of Dallas. I spoke with Mr. Birdwell on the phone. I asked for him to show me a couple of Ford Explorer Platinum's and a fully rest at Five Star Ford of Dallas. I spoke with Mr. Birdwell on the phone. I asked for him to show me a couple of Ford Explorer Platinum's and a fully Loaded White Ford Explorer ST with Street package. We arranged an appointment where I found all three cars ready for me to view and test drive. Mr. Birdwell ran the numbers for both lease and purchase and made sure to explain the advantages of each for me. A few hours later, I was leaving in my wife dream car. I would like to Thank everyone at Five Star Ford Dallas for making my purchase a fun, safe and worry-free experience. More

Joe and Joey did an Amazing job getting the build on my Roush F150 just as I expected it. I appreciate all of the effort they put in and we now have another amazing vehicle in our collection. Roush F150 just as I expected it. I appreciate all of the effort they put in and we now have another amazing vehicle in our collection. More