Five Star Ford of Dallas

Five Star experience from the Sales and Finance team. Quick delivery. Highly recommend this team for quality and friendly service. You won’t be disappointed! Quick delivery. Highly recommend this team for quality and friendly service. You won’t be disappointed! More

John worked diligently to get us the truck we wanted with app of the features we requested. He was very professional and dedicated to helping us get the deal that was best for our wants and needs. app of the features we requested. He was very professional and dedicated to helping us get the deal that was best for our wants and needs. More

Worked with John Birdwell and had an amazing experience. John was informative, hardworking, and honest. Thanks to him, I got exactly what I wanted. Thank you John and everyone at Five Star Ford Dallas! John was informative, hardworking, and honest. Thanks to him, I got exactly what I wanted. Thank you John and everyone at Five Star Ford Dallas! More

John Birdwell put the PRO in Professional... His product knowledge & willingness to go above & beyond to help the consumer is why I have traded with John for over 30 Years. Feel like a VIP from start to fin knowledge & willingness to go above & beyond to help the consumer is why I have traded with John for over 30 Years. Feel like a VIP from start to finish. *****5 Stars for 5 Star Ford***** #lovemynewtruck Thanks again John More

Joe was great. He helped my find the car I wanted and went above and beyond in helping me get everything I wanted. I am very happy and satisfied with my purchase. I would recommend Joe to all my family a went above and beyond in helping me get everything I wanted. I am very happy and satisfied with my purchase. I would recommend Joe to all my family and friends. A+++ More

Worst EXPERIENCE EVER! Purchased a used vehicle last year in May and purchased the 3rd party warranty(Triton). Finance dept. put the information regarding the vehicle incorrect so when I attempted to have a in May and purchased the 3rd party warranty(Triton). Finance dept. put the information regarding the vehicle incorrect so when I attempted to have a repair done, the warranty (Triton) said the warranty had expired with less than 6k miles driven and the claim was denied. I Informed Five Star of the issue (over 7 months ago) and the issue has still not been corrected! I have called and left messages with several finance managers who do NOT return phone calls, so i had to drive back to Ford and they said the issue would be resolved but it has not. Yesterday i drove to the dealership and spoke with someone from finance who said the information would be updated then resubmitted and i could expect a call this morning regarding the issue..... Waited till 10am to follow up and made my first call with a voicemail then waited a few hours without a return call, so i made a 2nd call and left a voicemail and still no return call! At this point i am beyond MAD because i had to drive back to the dealership for a 5th or 6th time to speak with the finance manager so the claim can be processed by the warranty company and repairs completed to the vehicle that is sitting at the BMW dealership. Well she gives the information to the receptionist who tells me at this point there is nothing they can do because its at the desk of the accountants... Because no one will do their jobs, I'm left having to write posts (which i hate doing) on their website and google is up next! More

Five stars to five star Ford Dallas , Joe was amazing in his customer service . Happy with got I got . Recommend this dealership for any Ford purchases . his customer service . Happy with got I got . Recommend this dealership for any Ford purchases . More

Excellent service, Joe helped me find a car that my wife likes! From the time I saw a car online, Joe was able to help me make the right choice, to purchase a new 2020 Mustang Ecoboost. likes! From the time I saw a car online, Joe was able to help me make the right choice, to purchase a new 2020 Mustang Ecoboost. More

Outstanding!!! Joe Crawford exemplified customer service. Great to work with. The entire process of purchasing my new truck was super easy. 5 Star staff is just that....5 stars! service. Great to work with. The entire process of purchasing my new truck was super easy. 5 Star staff is just that....5 stars! More

Johnny Birdwell is the ONLY person I will ever buy a car from, ever! He goes above and beyond to meet your needs. He wants to make you happy and make the car buying process as stress free as possible for yo from, ever! He goes above and beyond to meet your needs. He wants to make you happy and make the car buying process as stress free as possible for you. He's extremely professional, listens to your needs and always delivers on what he says he will do. He's so knowledgeable in this industry and just an outstanding guy. He will forever have my business. I am so very happy with my new used Mercedes GLA 250!! Thank you so much Johnny!!! More