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Five Star Ford of Dallas

Dallas, TX

4.8
1,391 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase. Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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8900 President George Bush Tpke

Dallas, TX

75252

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Showing 1,391 reviews

October 26, 2020

I was looking at Expeditions when a woman came out. I don't remember her name but her first question was when my husband would be joining us. Being an attorney (A single mom attorney) I immediately took More

by dallasbuyer214
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Did not get her name
Oct 28, 2020 -

Five Star Ford of Dallas responded

Hello dallasbuy214, It is never our goal to make a customer feel uncomfortable and I send my apologies for your experience at our dealership. We will definitely make this a learning experience in customer dialogue. If I can offer my personal assistance in the future, please keep my name handy and reach out to me at tbies@fivestarforddallas.com or at 972-985-3600. Congratulations on your purchase. Sincerely, Thomas Bies, General Sales Manager

October 25, 2020

John Birdwell makes the car buying process a pleasure. He listens to you and delivers with the right car and deal. He is a true professional with extensive experience. This is evident by the many 5 sta More

by Tracy Strickland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Birdwell
Oct 26, 2020 -

Five Star Ford of Dallas responded

Congratulations, Tracy, on your car purchase at Five Star Ford Dallas. John is a great communicator and he and I both welcome any additional questions about your new Ford at 972-985-3600. Thank you for shopping with us! Take Care, Thomas Bies, General Sales Manager

October 18, 2020

I'm very satisfied with purchase of Ford Transit 250. Professional and knowledgeable staff. Especially Big Thanks to sales manager Anna Alison. She is very experienced, helped me to find the bank and so More

by Yuriy V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anna Alison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Five Star Ford of Dallas responded

Thank you for shopping at Five Star Ford Dallas, Yuriy! Anna is an asset to our customers and dealership. When you have questions about your Transit 250, please do not hesitate to call us at 972-985-3600. Your complete satisfaction is the goal. Thanks again, Thomas Bies, General Sales Manager

October 11, 2020

Mr. Birdwell went well beyond his expertise on making it possible for my wife to get her early birthday Explorer process was nice took in my trades sight unseen picked out the correct vehicle which would wo More

by alamort2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Birdwell
Oct 12, 2020 -

Five Star Ford of Dallas responded

Happy Birthday and congratulations on your new Explorer! It is great to receive this recognition for John and his efforts to help with your family celebration. Please stay in touch at 972-985-3600. We will gladly do all we can to review your new Ford virtually anytime you have questions. Thank you for shopping at Five Star Ford Dallas! Enjoy, Thomas Bies, General Sales Manager

October 07, 2020

John made the process of buying a new truck so easy. I got exactly what I wanted, without all the haggling, and had a great experience. He even delivered the truck straight to my home after leather was pu More

by griffinsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Birdwell
Oct 08, 2020 -

Five Star Ford of Dallas responded

Congratulations on your new truck purchase at Five Star Ford Dallas, griffinsmith! John is a very customer-centric representative and he and I both look forward to hearing from you at 972-985-3600 when you find you have additional technical or care questions. We want to make owning your Ford a great experience. Thank you, Thomas Bies, General Sales Manager

October 06, 2020

Johnny makes the buying experience easy! He is knowledgeable and customer focused when it comes to purchasing my truck. He gets you the best deal! More

by pwoodin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Birdwell
Oct 07, 2020 -

Five Star Ford of Dallas responded

Pwoodin, Your endorsement of John Birdwell and Five Star Ford Dallas is very much appreciated. We hope to continue hearing from you so that we can assure the best driving experience in your new truck. Reach out with your technical or care questions to 972-985-3600. John and I look forward to sharing our Ford knowledge. Enjoy, Thomas Bies, General Sales Manager

September 29, 2020

Mr. Birdwell was a class-act. Best in the business! If you want to buy a Ford call John ASAP! We were very pleased with the buying process and enjoying our new Ford! More

by chenwood
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Birdwell
Sep 30, 2020 -

Five Star Ford of Dallas responded

Chenwood, It is great to hear you found working with John and the sales team at Five Star Ford Dallas a great experience. Our staff has a goal to make owning your Ford a memorable one. Please let us know when questions arise at 972-985-3600. We are here to help. Thank you, Thomas Bies, General Sales Manager

September 28, 2020

John Birdwell listens to your needs and finds a vehicle that suits you. He doesn't pressure and try to sell you something you don't need. That's the reason he has so many repeat customers. He is honest an More

by sandigirl1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Birdwell
Sep 29, 2020 -

Five Star Ford of Dallas responded

Welcome to Five Star Ford Dallas and thank you for sharing your feedback. John is a great source of vehicle knowledge, so please do not hesitate to contact either of us at 972-985-3600 any time you have automotive questions. We are here to help you enjoy your drive time. Thanks again and please stay in touch. Best Regards, Thomas Bies, General Sales Manager

September 26, 2020

5/5 I would rate higher if I could. John Birdwell was a fantastic sales man, this was my first car I have ever bought from a dealership, and I can say I had quick, and easy service! Defiantly recommend. More

by takthewitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Birdwell
Sep 26, 2020 -

Five Star Ford of Dallas responded

Thank you for the high rating and feedback, takthewitch! Your recognition of John is greatly appreciated. As you get familiar with your new Ford, please do not hesitate to reach out with your questions to 972-985-3600. Let's make driving your Ford comfortable. Take Care, Thomas Bies, General Sales Manager

September 25, 2020

John Birdwell and Five Star Ford did a great job to get me into a new car. I fully intended to sell my former car (an Escape) to a different vendor, who offered me more, but John was able to get me the eq More

by chjohnso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Miller, , John Birdwell
Sep 26, 2020 -

Five Star Ford of Dallas responded

Congratulations on the purchase of your new Escape, chjohnso! We would love to continue working with you on all of your vehicle needs. Enjoy your new SUV and please stay in touch at 972-985-3600. Thank you for shopping at Five Star Ford Dallas. Take Care, Thomas Bies, General Sales Manager

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