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Five Star Ford of Dallas

Dallas, TX

4.8
1,391 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase. Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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8900 President George Bush Tpke

Dallas, TX

75252

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Showing 1,391 reviews

November 26, 2019

Best Experience So Far! Felt like the team was focused on me from the start and never made me feel rushed. Got the vehicle I wanted and they gave me a great value on the trad More

by Scot T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lupita Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na Na, Fred Smith
Nov 26, 2019 -

Five Star Ford of Dallas responded

Congratulations Scot on your new Ford! Thank you for recognizing the sales team for their efforts to help with your purchase. We would like to invite you back to review the vehicle to assure you the best driving experience. Please stay in touch at 972-985-3600. We value you and your business. Best Regards, Thomas Bies, General Sales Manager

November 21, 2019

Becky Cunneen was a pleasure to work with and very knowledgeable about the vehicle I purchased. Fred Smith in Finance was also great to work with. Everyone I encountered at the dealership was very nic More

by jonilee
Recommend Dealer
Yes
Employees Worked With
Becky Cunneen, Fred Smith
Nov 22, 2019 -

Five Star Ford of Dallas responded

Congratulations on your vehicle purchase, jonilee! Becky is 100% about customer care and we would both love to hear from you if you have any additional questions. Thank you for shopping at Five Star Ford Dallas and please stay in touch at 972-985-3600. Enjoy, Thomas Bies, General Sales Manager

November 20, 2019

Great experience Love the dealership and enjoyed working with Joey. He makes the car buying process fun and exciting like it should be while also keeping it simple. More

by jharman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey O'Conner, Esmeralda Garcia
Nov 21, 2019 -

Five Star Ford of Dallas responded

Thank you, jharman, for choosing Five Star Ford Dallas to shop for your Explorer. Joey and everyone at the dealership is excited to have you as our customer. Please stay in touch at 972-985-3600. Our goal is to provide you with continued customer and vehicle care for an enjoyable ride in your Ford. Thanks again, Thomas Bies, General Sales Manager

November 20, 2019

Great staff. Very friendly... Great experience! Staff was friendly and very accommodating. My sales person was Juan Orocio. He was very knowledgeable and friendly. Fred Smith was g More

by Sco10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Orocio, Fred Smith
Nov 21, 2019 -

Five Star Ford of Dallas responded

Congratulations on the purchase of your new Ford Sco10! The staff at Five Star Ford Dallas is available at 972-985-3600 to continue helping with your vehicle needs. Please let us know if there are features on your vehicle you would like to review. Knowing you are enjoying the best of Ford's technology is our goal. Thank you for your business, Thomas Bies, General Sales Manager

November 20, 2019

Pleasure to Work With! Becky Cunneen was amazing but the whole team was very accommodating. We were given a fair price. We had a few issues come up but all of them were solv More

by Kare and Gare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene’, Michelle Larson, Becky Cunneen
Nov 20, 2019 -

Five Star Ford of Dallas responded

Congratulations Kare and Gare on your new Ford purchase. Becky, Michelle, and I are available at 972-985-3600 when you have questions about your vehicle. Knowing you are fully enjoying your Ford is important to us. Thank you for choosing Five Star Ford Dallas and we look forward to helping you again. Take Care, Thomas Bies, General Sales Manager

November 19, 2019

First impressions I had never purchased from here before but the experience was excellent. My salesman Joey was excellent and very personable and friendly. Really enjo More

by rlbrownl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey O'Conner, Esmeralda Garcia
Nov 20, 2019 -

Five Star Ford of Dallas responded

Welcome to Five Star Ford Dallas, rlbrownl! Thank you for sharing your feedback and if you would like to review your purchase agreement, I would be more than happy to meet with you. Your complete satisfaction is our goal. Please let Joey or me know if you would like to stop by at 972-985-3600. It is important to us that we earn your trust and loyalty. Sincerely, Thomas Bies, General Sales Manager

Nov 20, 2019 -

rlbrownl responded

My purchase agreement is fine. I used my own approved loan. The bad taste was I didn’t tell finance that I had that in case they could beat it since you work with so many lenders. Since your best finance offer was 5.19% to my 3.19%, that’s 62% higher than what I got approved for on my phone while I was waiting for finance. That’s why I didn’t feel like that was “truly” the best offer you received. I think it’s just what they told me. But I admit I may be incorrect. Again, outside of that, your service was excellent.

November 16, 2019

Exceptional So thankful for Becky Cunneen and the entire staff at 5-Star Ford. They truly deserve the 5-Stars, and I recommend them to anyone looking for a new or More

by Markymark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brown, Becky Cunneen, Esmeralda Garcia
Nov 18, 2019 -

Five Star Ford of Dallas responded

Hello Markymark! Thank you for shopping with us and when we can be of further help, please give us a call at 972-985-3600. Becky and the Five Star Ford Dallas Team are ready to serve your automotive needs again! In the meantime, enjoy your new car. Take Care, Thomas Bies, General Sales Manager

November 16, 2019

Super friendly! Juan was super helpful in our new vehicle purchase! I would highly recommend Juan to anyone I know to work with When buying a new Ford. More

by grewingrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Orocio
Nov 18, 2019 -

Five Star Ford of Dallas responded

Congratulations on your new Ford, grewingrl! Your recommendation for Juan and Five Star Ford Dallas is truly appreciated. If there are any features on your new vehicle you would like to revisit, please let us know at 972-985-3600. We hope to serve you again. Thank you, Thomas Bies, General Sales Manager

November 12, 2019

Joe Crawford does it again!! Joe Crawford never ceases to steer me wrong. I came back to the dealership to purchase my second vehicle from him and he knew so much about the produc More

by EdgeSTGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Vines, Gary Lindsey, Rene Galvan, Michelle Larson
Nov 13, 2019 -

Five Star Ford of Dallas responded

Congratulations EdgeSTGirl! Your recommendation of Joe Crawford and Five Star Ford Dallas is awesome! Please let Joe or me know if you need to revisit any of your SUV's features. We want to make certain you fully enjoy your new Ford. Thank you for your review and business, Thomas Bies, General Sales Manager

November 10, 2019

Kudos! I came in to their service department on Thursday, October 31st, at the very last minute. Due to weather changes, all of my tires were low. Jerry Th More

by devi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Thompson
Nov 11, 2019 -

Five Star Ford of Dallas responded

Thank you, devi, so very much for your endorsement for the service center at Five Star Ford Dallas.. Please reach out to Jerry or me at 972-985-3600. We would love to review your vehicle's care schedule to assure you the best driving experience. Stay in touch! Thanks again, Keith Drake, Service Director

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