Five Star Ford - Service Center

Great Service Department The service here is great. Michael Fitch always professional, honest and kept me about my truck and needed services. Tiffany at the front was excellen The service here is great. Michael Fitch always professional, honest and kept me about my truck and needed services. Tiffany at the front was excellent also! More

Wonderful service Abby was so very courteous and always explained what was taking place on my vehicle. I recommend the Ford five star p lace any time Abby was so very courteous and always explained what was taking place on my vehicle. I recommend the Ford five star p lace any time More

Exceeded my expectations I would ask for Odie Terry Service Advisior, you will not be sorry. I did not have an appointment due to this being an emergency. Odie met me at my I would ask for Odie Terry Service Advisior, you will not be sorry. I did not have an appointment due to this being an emergency. Odie met me at my car and got me on my way. More

Fast and friendly service, always a pleasure. I highly recommend this dealer and their service department! They are always friendly and professional, and really seem to appreciate my business. I w I highly recommend this dealer and their service department! They are always friendly and professional, and really seem to appreciate my business. I will definitely return when my vehicle needs service! More

Superb service all the way I called to schedule an appointment to get my car repaired and had the pleasure of talking to Odie. He was very courteous and scheduled me an appoint I called to schedule an appointment to get my car repaired and had the pleasure of talking to Odie. He was very courteous and scheduled me an appointment that day to get my car in for service. I know service advisors get busy with other customers and I called the next day to check on my car mid-morning, left a message and he returned my call within about ten minutes. He checked the status of my car, called me back with the great news that the technician had already checked it out and that the parts required for the repair had already arrived at the dealership. Wow! That was quick. Odie called me back mid-afternoon with the great news that my car would be ready to go shortly. He also scheduled a courtesy pickup for me and by five o'clock, I was on my way home with my car repaired. I can't thank Odie enough for being so courteous and conscientious about keeping me informed and taking care of me after the problems I had had at another nearby dealership trying to get my car repaired. Thank you Odie!!! You're my service advisor from now on!!! More

Excellent customer service I appreciate the quality customer service, the mechanics who keep trying if they don't get the right fix the first time, and the positive culture that I appreciate the quality customer service, the mechanics who keep trying if they don't get the right fix the first time, and the positive culture that permeates the dealership. Joshua Lowery has been one of the best service advisors I have had in my 17 years of using this dealership. I always ask for him directly when I need to schedule service. More

Company Fleet - Servicing needs are met! We have a large number of our Fleet vehicles serviced @ Five Star Ford. It's imperative for us as a company to make sure we are able to keep our vehi We have a large number of our Fleet vehicles serviced @ Five Star Ford. It's imperative for us as a company to make sure we are able to keep our vehicles rolling down the road with minimum down time. Our Service Advisor, Chris Adams does an outstanding job making sure we get immediate attention and we get work performed to our satisfaction. Five Star Ford's Service group makes sure our fleet stays in tip-top shape. More

Tire Warning Light I went to shop without an appointment to have pressure checked in tires due to warning light. I had just purchased my Explorer in December as lease I went to shop without an appointment to have pressure checked in tires due to warning light. I had just purchased my Explorer in December as lease was ending soon and purchased extended warranties which included the tires. They discovered a nail in my right front tire and replaced it under warranty. Excellent Service !! More

Very good comunication Had a problem, with an extended warranty. No hassles, and problems was due to a recall, and the dealership didn't hesitate to use the recall instead, Had a problem, with an extended warranty. No hassles, and problems was due to a recall, and the dealership didn't hesitate to use the recall instead, and saved me $$$. Very good communication, and very friendly. More

Great Service, except the AutoButler. The service provided by your service department was great, but the AutoButler was less than desired. The inside of my truck was not completely vacuume The service provided by your service department was great, but the AutoButler was less than desired. The inside of my truck was not completely vacuumed. The back floor of my F-150 still had dog hair and dirt. On the outside they missed part of the bed. There was still dirt. Did that even wash the truck before applying the finish? I am disappointed with their performance. I have always been happy with the AutoButler before, but not this time. More