Five Star Ford - Service Center

service Always fair, honest and efficient with service Chris Adams continually takes care of the needs of our aging vehicle promptly. Any friends that need Always fair, honest and efficient with service Chris Adams continually takes care of the needs of our aging vehicle promptly. Any friends that need service, regardless if it's a Ford or not, I send to him because he seems to know his stuff. More

Repair to Mustang Chris Adams was very helpful through the process. He was clear in the expectations at the beginning and kept me informed throughout the process. He ma Chris Adams was very helpful through the process. He was clear in the expectations at the beginning and kept me informed throughout the process. He made sure I understood what repairs were needed, their cost and the time frame for completion. The vehicle was even done earlier than promised. Another great experience with my home town Ford Dealership More

Awesome Service Very polite and took the time to explain what issues on my truck needed to be addressed. My service was done quick and notified me right away. Very polite and took the time to explain what issues on my truck needed to be addressed. My service was done quick and notified me right away. More

The Best in the West Mr. Tony Pack and service writer, Ron Baron went above and beyond great service. Five Star Ford, treats customers like they are family. Our car went Mr. Tony Pack and service writer, Ron Baron went above and beyond great service. Five Star Ford, treats customers like they are family. Our car went in for service, and our car was not only checked for all repairs needed, they worked with us so that we could afford the repairs. They let us know everything that was needed and the cost, so there were no surprises. All repairs were done by experienced technicians and my 2008 Taurus is just like off the floor brand new car. I highly recommend Five Star Ford to everyone. They are honest, trust worthy and caring. As a woman, most all other repair shops seem to take advantage. Not at Five Star. They feel everyone should get great service without being ripped off. Mr. Tony Pack is a hands on owner with a warm heart. He is available to all customers, if any problems might arise. Thank you Five Star Ford for making me comfortable, happy and safe. More

Warranty service for transmission problems It took a bit to get my vehicle in for diagnosis but once in the problem was detected and corrected. Time will tell if the fix holds up but all indica It took a bit to get my vehicle in for diagnosis but once in the problem was detected and corrected. Time will tell if the fix holds up but all indications are good (remember that as of 1/07/2016 I only have 18 hrs back in operation). All service department personnel were professional, personable and helpful. I wish to mention and thank Joshua Lowery as my service adviser who handled my warranty repair. This is the second business vehicle I have purchased from Five Star. Being local and the previous service experiences were the deciding factors in purchasing this vehicle (2015 F350). More

Professional Service Very professional service was provided in the handling of an upholstery issue with my new F-150. From the ordering of parts to the scheduling of my tr Very professional service was provided in the handling of an upholstery issue with my new F-150. From the ordering of parts to the scheduling of my truck, to the completion of the work, it was all a pleasant experience. Good job crew! More

Great Service! Great Customer Service!! As a female that has limited knowledge about repairs, I am normally fearful of making a decision because I do not know if I am being taken advantage o As a female that has limited knowledge about repairs, I am normally fearful of making a decision because I do not know if I am being taken advantage of. Here at the North Richland Hills 5 Star Ford Service Center I never feel that way. The staff always explains the problems and gives me several options.... Worse case and best case scenarios. Will continue to use this service center! More

Autobutler experience As a retail mgr I know how customers should be treated. My experience today at Five Star Ford Service dept was the best I have ever received. I came i As a retail mgr I know how customers should be treated. My experience today at Five Star Ford Service dept was the best I have ever received. I came in for an autobutler application and oil change. Brandon even went out of his way to have my spare checked as I recently had a scare and had never taken it out in the 3 yrs I've owned my vehicle. This was the fastest turn around time for an application and oil change I've ever had. My only issue for not giving a 5 Star rating was the 15 min I had to wait this morning for someone to acknowledge I had driven up. More

doing the impossible????? Josh Lowry fixed everything grapevine ford said couldn't be done. I will use Josh as my service adv for all 3 of my fords!!!!!!! Josh Lowry fixed everything grapevine ford said couldn't be done. I will use Josh as my service adv for all 3 of my fords!!!!!!! More

Always great service. Great staff. Staff is always too notch and answer any questions I might have. Friendly staff and always eager to please the customer. I will always come back to th Staff is always too notch and answer any questions I might have. Friendly staff and always eager to please the customer. I will always come back to this location. More