Five Star Subaru of Grapevine

Superb service as always, even in this time of coronavirus lockdown Prompt and courteous service, coffee and snacks in waiting area, nothing less than usual. coronavirus lockdown Prompt and courteous service, coffee and snacks in waiting area, nothing less than usual. More

Friendly Work to meet the customers needs and Friendly Work to meet the customers needs and wants Straight forward in communication Patient with undecided customers Mean what they say about Friendly Work to meet the customers needs and wants Straight forward in communication Patient with undecided customers Mean what they say about their top notch customer service-excellent customer service More

Called in and was greeted and scheduled my time for my appointment. My crosstrek was ready when they said and my SUV was derailed cleaned. Will be back! appointment. My crosstrek was ready when they said and my SUV was derailed cleaned. Will be back! More

Yes- Mike was AMAZING! He communicated concisely each step from arrival, status update and next steps for repair. He was friendly, welcoming and very easy to work with. Knowing he'd be absent when I step from arrival, status update and next steps for repair. He was friendly, welcoming and very easy to work with. Knowing he'd be absent when I returned the rental car, he collaborated with a colleague to let him know every detail of the repair, to ensure pick up was seamless and well communicated. Mike is a true asset to the Subaru team and exemplifies service and commitment. More

Excellent buying experience Our experience with Sam Pack Subaru in Grapevine was excellent. Joe Martinez & Spencer Fuller, the internet team , were both great to work with. The Our experience with Sam Pack Subaru in Grapevine was excellent. Joe Martinez & Spencer Fuller, the internet team , were both great to work with. They were gracious in allowing us to test drive several different models & all the vehicles they showed, were well within our budget. The best part was lack of pressure to buy from them. They gave us the best options & let us alone until we were ready to buy. Can’t say that about the other dealers at which we shopped. They have followed up with calls since our purchase to make sure we had no further questions. We are looking forward to working with Sam Pack Subaru throughout the life of our new Forester. More

Five Star Subaru in Grapevine routinely knocks it out of the park whenever I go for service there. I bought my current vehicle there and plan to but the next one there, too (although not this year). I’m ret the park whenever I go for service there. I bought my current vehicle there and plan to but the next one there, too (although not this year). I’m retired. When I worked and had a much larger income, I drove Audi A6’s. One thing I like was how their dealerships were run. My Subaru may be less expensive but thought wouldn’t know that based on the dealership experience. If you want safety, all-wheel drive on regular gas, good mileage and a great dealer experience, I recommend Five Star Subaru of Grapevine! More

Ron Berman was great. I wish the other dealer hadn’t caused the week delay in obtaining the Forester. The (handicapped) sloped sidewalk in front needs color marking. caused the week delay in obtaining the Forester. The (handicapped) sloped sidewalk in front needs color marking. More

Had a warranty issue with my 2017 Legacy. John and Johnnie determined it was serious and could lead to engine damage if not corrected quickly. They worked me in 4 days earlier than the first open appo Johnnie determined it was serious and could lead to engine damage if not corrected quickly. They worked me in 4 days earlier than the first open appointment time, set me up with a loaner, and updated me daily as promised. Car was ready a day early, warranty covered everything. Drop off and pick up was smooth and took less than 30 minutes total. Everyone was courteous and professional. I'll be back. More

Great experience! Cameron is the best, and made the process so easy! Everyone at the dealership is so friendly and I would highly recommend to anyone process so easy! Everyone at the dealership is so friendly and I would highly recommend to anyone More

Excellent experience! Lauren Bayles was so helpful during the whole shopping process and finance was able to get us in the car we wanted for the price we needed. Overall the best customer service we’ve ever the whole shopping process and finance was able to get us in the car we wanted for the price we needed. Overall the best customer service we’ve ever had with a dealership! More