Five Star Subaru of Grapevine

Five Star Subaru in Grapevine is consistently the best experience a human can expect. From the moment I arrive for service, I am met by people who want to solve whatever issue I may have and do the follow experience a human can expect. From the moment I arrive for service, I am met by people who want to solve whatever issue I may have and do the follow up so that I am a happy customer. Marcus Procter and his team are exceptional. More

I was able to negotiate the deal on the phone for the car I bought. This was a must since I live 3 hours away. The price was fair and the car was honestly represented. The sales person BB made a video I bought. This was a must since I live 3 hours away. The price was fair and the car was honestly represented. The sales person BB made a video outlining points of concern for me. Last today I called BB and told him the car would not start because it probably had a bad battery. I replaced the battery on the 2017 model vehicle. Perhaps the dealer will offer to pay for the battery since I bought it 3 days ago. Time will tell. Over all I’m satisfied More

Good salesman, bad financial officer The salesman experience at Subaru of Grapevine was good. Calum was professional and helpful, and we were able to come to a fair price easily. He was a The salesman experience at Subaru of Grapevine was good. Calum was professional and helpful, and we were able to come to a fair price easily. He was also able to get the car we wanted from another dealership. But the financial guy was bad. First he had the wrong interest rate on the form, 2% instead of 0.9%. When we pointed it out he said, "oh, they change all the time." Really? Subaru has had the 0..9% financing on new Crosstreks for months. All their other cars are 0%. So where did 2% come from? Isn't the financial guy's job to know what the interest rates are? Was he trying to rip us off? (We insisted and got the 0.9%.) Then he had the wrong mileage on the car. I don't know where he got that from. And finally he put all the paperwork in a folder that said "Certified pre-owned documents." This was a new car purchase. OK, its a nit, but you'd thinking buying a new car would rate a folder that at least said "new car." So bottom line, salesmen good. Financial guys - well, read your paperwork VERY CAREFULLY. More

The best Subaru service department in America. The service manager Marcus is a professional AND he is a nice guy. His entire team is A+. I am picky. I sold cars. I am very critical. If you have a Suba service manager Marcus is a professional AND he is a nice guy. His entire team is A+. I am picky. I sold cars. I am very critical. If you have a Subaru in this area you should use this service department. More

They were great to me and extremely kind and helpful. My car is great and I love my Five Star Subaru in Grapevine. I have had two Subarus and I bought the first one in Dallas and they lied to me so when Fiv car is great and I love my Five Star Subaru in Grapevine. I have had two Subarus and I bought the first one in Dallas and they lied to me so when Five Star opened up I bought my 2018 from them. They R Great. More

Wonderful buying experience with top-notch sales team! Nick is very knowledgeable and answered all of my questions. Brandon in The Finance is excellent as well! He really explained options and added servi Nick is very knowledgeable and answered all of my questions. Brandon in The Finance is excellent as well! He really explained options and added services really well. More

Awesome awesome service. Huge thanks to James inim(chief). James went out of his way to make sure my husband got the car of his dreams!! The service was just phenomenal! Jeff Davis(new car manage inim(chief). James went out of his way to make sure my husband got the car of his dreams!! The service was just phenomenal! Jeff Davis(new car manager) and Brandon Fraikes(finance manager) made sure all of our questions were answered and that we left with top notch service!! So many blessing to these 3 men who just went over and beyond to make this car buying experience just awesome!! My family will be forever grateful! Keep up the Great service, Subaru of grapevine!! More

They helped me find the car I was looking for, sent me detailing and info I needed promptly and worked with my schedule. It was quick and easy with no hassle to arrange to look, walk away, and find an eve detailing and info I needed promptly and worked with my schedule. It was quick and easy with no hassle to arrange to look, walk away, and find an even better car for me two days later. More

Excellent service. Diagnosed the repair needed and performed even beyond what was needed. Provided a new car loaner which was very convenient. Car was washed and returned clean. performed even beyond what was needed. Provided a new car loaner which was very convenient. Car was washed and returned clean. More

I’m most upset with this dealership. My temporary license tags expired two days ago. I’ve called the dealership. I was told not to that cops are not paying attention to expired tags due to Covid19. My regist tags expired two days ago. I’ve called the dealership. I was told not to that cops are not paying attention to expired tags due to Covid19. My registration came stating I was to receive a handicapped plate. The dealership doesn’t seem to know where my plates are. Long story short: I can’t drive my car because of poor customer treatment. Also I was told the dealership would take off the NTTA tag. Yet I’m receiving tickets from my car I traded in for the Subaru.! I’m most upset at the horrible customer service!!! I couldn’t give them even one star but this system doesn’t allow me a negative response. More