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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
956 Reviews

956 Reviews of Five Star Subaru of Grapevine - Service Center

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January 22, 2025

Received excellent services. Jayson is pleasant welcoming and pleasant to talk to. Has great communication skills. Love the neat facility. Wonderful people there More

by Otaa002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
Jan 24, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Otaa002, for taking the time to share your positive feedback with us! We're incredibly proud of Jayson and the Five Star Subaru service team. We strive to provide a quality service experience for all our customers, and we're glad we were able to deliver on that promise for you. We appreciate your business and look forward to serving you again soon. Reach Jayson or me at 817-438-1700 for vehicle advice any time. Safe travels, Jakob Ritter, Service Director

January 22, 2025

Jose he the best customer service he does great job I want tell him thank you so much for all your help More

by ebram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Five Star Subaru of Grapevine responded

Ebram, We appreciate the chance to help with your auto care at Five Star Subaru. Reach Jose or me at 817-438-1700 any time you need vehicle advice. We are here to keep you informed about your car maintenance and repairs. Thank you, Jakob Ritter, Service Director

January 17, 2025

They were able to take me in almost immediately; I had a flat and was running on my spare. They replaced it with a new tire and my tire warranty covered 100% of the cost. Couldn’t have been more pleased. More

by Joy Curry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

Five Star Subaru of Grapevine responded

Joy, We want you safe on the road! When we can help with future vehicle care, please reach Matthew at 817-438-1700. Thank you for stopping by Five Star Subaru. We look forward to seeing you again. Best regards, Jakob Ritter, Service Director

January 16, 2025

Very good dealership. I have been using them for over 5 years and have never had a problem. More

by rdwinter804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Five Star Subaru of Grapevine responded

rdwinter804, We appreciate you and your loyal business at Five Star Subaru. Your satisfaction is always the goal. Reach Jon, Jose, or me at 817-438-1700 with questions. We look forward to hearing from you. Thank you, Jakob Ritter, Service Director

January 16, 2025

Service was quick and easy, friendly advisor, comfortable waiting, finished on time, stood behind battery warranty, and replaced. More

by Rkmiller0325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Kyle
Jan 17, 2025 -

Five Star Subaru of Grapevine responded

Rkmiller0325, At Five Star Subaru, customer experience and timely service are top goals. Thank you for rating your visit to our service center and please call on us again at 817-438-1700. We look forward to helping you enjoy your car. Take care, Jakob Ritter, Service Director

January 16, 2025

I always have a fantastic experience at this dealership. They are always happy to educate me when I ask questions & their service department is fast, even with a fully scheduled day. It’s not difficult to g More

by purplcircles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle- Service Advisor
Jan 16, 2025 -

Five Star Subaru of Grapevine responded

Purplcircles, Thank you so much for being a valued Five Star Subaru customer. We welcome the chance to offer our vehicle advice. Give Kyle or me a call at 817-438-1700 with questions about your car any time. Safe travels! Take care, Jakob Ritter, Service Director

January 15, 2025

From the beginning of my car search, Five Star Subaru has been a great experience. The staff members from every area have been knowledgeable, helpful, welcoming and provided stellar service. More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Reyes, Service Advisor.
Jan 15, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Happy customer! We are happy, too, that you chose Five Star Subaru! Antonio, Kenny, and I look forward to helping you again in the future. Please stay in touch at 817-438-1700. Helping you stayed informed with the care of your car is our focus. Take care, Jakob Ritter, Service Director

January 15, 2025

Everyone here is so helpful. They give you all the information you need and answer any questions you may have. More

by SKHenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 15, 2025 -

Five Star Subaru of Grapevine responded

We are grateful to help with your vehicle needs at Five Star Subaru, SKHenson. Kyle or I can be reached at 817-438-1700 for advice anytime. We are here to keep you informed with the care of your car. Thank you, Jakob Ritter, Service Director

January 13, 2025

The best service experience ever! !! They truly give you a 5 Star service. Other dealers only talk about it, Five Star Subaru delivers it. They were chosen as the Retailer of The Year More

by Thoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Burks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Thoo, for taking the time to rate your service experience at Five Star Subaru. We appreciate your recognition and encourage you to call our advisors and techs with questions at 817-438-1700. We are here to share our knowledge and expertise whenever you need it. Take care, Jakob Ritter, Service Director

January 07, 2025

Matt was my advisor! He explained every detail of the repairs, was proactive and friendly. Since I bought my car in this dealership, I have never had any bad experience! More

by SA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Five Star Subaru of Grapevine responded

SA, Thank you so much for your kind words! We're thrilled to hear you had a positive experience with Matthew in our service department. We strive to provide excellent service to all our Five Star Subaru customers. We appreciate your business and look forward to hearing from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

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