Five Star Subaru of Grapevine - Service Center

Wow! Impressive service team! Picked up something on the road out in Grand Prairie and had my car towed to this store because I love the Sam Pack Five Sta Impressive service team! Picked up something on the road out in Grand Prairie and had my car towed to this store because I love the Sam Pack Five Star brand. They took excellent care of me and my precious pony! While they were waiting for my tire to arrive, my battery went dead, they notified me immediately and were able to replace it. Bonus! They noticed my key fob battery was low and replaced that too. I love that they have a text message system, which makes communication super easy and kept me updated on a regular basis. As a single woman who feels vulnerable in the automotive repair space, I trust this team explicitly with my vehicle. I can tell their attention to detail is impeccable. Thank you to every single member of the Five Star Subaru team, especially Collin and Jake!! More

From the moment you drive in, they are attentive, knowledgeable and professional. You are kept informed and there are no surprises with the service needed or the cost. knowledgeable and professional. You are kept informed and there are no surprises with the service needed or the cost. More

Customer service is top notch. Honda and Toyota cannot compared. I brought my car in for service and they are constantly updating the status and when my vehicle was ready for pick Honda and Toyota cannot compared. I brought my car in for service and they are constantly updating the status and when my vehicle was ready for pick up. Travis was fantastic. The dealership is very clean and snacks are always free. More

Service advisor Travis did a great job with the status of my work and having my car ready. The charges were accurate for the work performed and quality work was done. I normally do my own work but I trust th my work and having my car ready. The charges were accurate for the work performed and quality work was done. I normally do my own work but I trust this dealership to he up to my standards. More

Great, fast service on my Impreza due to headlamp recall. Friendly, knowledgeable staff in Service Department. Clean, comfortable waiting area and coffee, soda, snacks available while waiting. Cleanest garag Friendly, knowledgeable staff in Service Department. Clean, comfortable waiting area and coffee, soda, snacks available while waiting. Cleanest garage I’ve ever seen at a dealership. Special thanks to Travis for going over recommended service for my vehicle. Will recommend to friends and will definitely shop here first for my next Subaru. Well Done!! More

Service advisor was nice and patient to answer my questions. Service was quick and the waiting room always pleasant questions. Service was quick and the waiting room always pleasant More

Mike Ohanesian is the best service representative I have ever had. I’m 64 and have had more than I can count. I have pretty much only own Hondas my whole life. Have had two Subarus one is a 2017, the other ever had. I’m 64 and have had more than I can count. I have pretty much only own Hondas my whole life. Have had two Subarus one is a 2017, the other a 2018. Mike has been my service rep for years. Just wanted to provide some context to emphasize just how good Mike is. More

Five Star Subaru you are outstanding in many ways I appreciate everything you do, You are the best inventory sales service and mechanic technician etc. appreciate everything you do, You are the best inventory sales service and mechanic technician etc. More

Outstanding dealership, excellent service department staff. People there are very friendly and helpful. Highly recommend. staff. People there are very friendly and helpful. Highly recommend. More

The entire staff is polite, professional, courteous, knowledgeable and really willing to help. They care about what I think. Even though I have been disappointed in my vehicle, I can not be happier with knowledgeable and really willing to help. They care about what I think. Even though I have been disappointed in my vehicle, I can not be happier with Five Stars staff. They are the best! More