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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
941 Reviews

941 Reviews of Five Star Subaru of Grapevine - Service Center

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March 11, 2023

I would like to just show my appreciation for the over service I received from Five Star Subaru of Grapevine and Johnnie Taylor, service advisor, he was awesome. My vehicles issues we addressed and fixed. More

by Ramirezmario2686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Ramirezmario2686, for recognizing Johnnie and Five Star Subaru. Your complete satisfaction with our services is the goal. When we can offer our vehicle advice in the future, reach out to 817-438-1700. Safe travels and we hope you call on us again. Take Care, Jake Ritter, Service Director

March 11, 2023

Got My Chevy Silverado oil change. Everything thing was awesome , got it done in a timely manner More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Murray
Mar 12, 2023 -

Five Star Subaru of Grapevine responded

Cooper75067, It is great to hear your Five Star Subaru service visit was a good one. Any time you need care for your truck, we hope to hear from you at 817-438-1700. Great customer and vehicle care are our goals. Thank you, Jake Ritter, Service Director

March 07, 2023

We bought our 2018 Subaru at 5 Star Subaru in Grapevine five years ago. That whole process was the best of many years of car buying and the service department has been very professional, and friendly. I st More

by Patichenor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Patichenor, for your continued loyalty to Five Star Subaru. We look forward to helping you enjoy your Subaru for many more years! Mike and I welcome your questions at 817-438-1700. Safe travels and call on us any time. Take Care, Jake Ritter, Service Director

February 27, 2023

Yet another swift and enjoyable experience at 5 star Subaru of grapevine! Service was completed in a timely manner and while I was waiting, I managed to speak to Cameron about ordering a Subaru for my m More

by jakaybe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Bayles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Five Star Subaru of Grapevine responded

Jakaybe, We always appreciate seeing you at Five Star Subaru. Thank you for your loyalty! We are thrilled to help your mother-in-law, too. Customer satisfaction is a priority and we welcome all of your questions at 817-438-1700. Thanks again, Dylan Hulme, Service Director

February 26, 2023

Friendly, knowledgeable, quick but thorough, and would go back. They have done quality work every time I go. More

by emichaelsofikitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2023 -

Five Star Subaru of Grapevine responded

Emichaelsofikitis, Your feedback is very much appreciated. Mike, Derek, and I hope to hear from you again at 817-438-1700. Don't hesitate to stop by Five Star Subaru or give us a call when you need our knowledge. We are here for you! Thank you, Dylan Hulme, Service Director

February 24, 2023

Super easy and fast service, amazing snack bar with lots of choices to keep you preoccupied while you wait! Lol More

by Dante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Five Star Subaru of Grapevine responded

Hello Dante, It is always great to hear from our Five Star Subaru guests. Thank you for recognizing so many of our service team. Let us know when you need an appointment at 817-438-1700. We look forward to seeing you again. Thanks again, Dylan Hulme, Service Director

February 23, 2023

Very pleased with 5-Star Subaru and staff. They continue to provide OUTSTANDING Customer and Vehicle service. More

by Glockzilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Glockzilla responded

Very pleased with 5-Star Subaru and staff. They continue to provide OUTSTANDING Customer and Vehicle service.

Feb 24, 2023 -

Five Star Subaru of Grapevine responded

Glockzilla, We really appreciate your loyalty to Five Star Subaru. Jon and I welcome the chance to address questions between visits at 817-438-1700. Let us know when you need our advice. Thank you, Dylan Hulme, Service Director

February 21, 2023

Excellent service! My service advisor Sean was amazing, I was updated throughout the process and they have a great waiting area with soda, water, coffee, tea and snacks More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 21, 2023 -

Five Star Subaru of Grapevine responded

Thank you so much, Jennifer, for choosing the Five Star Subaru service team for your vehicle's care. Reach Sean and our techs between visits at 817-438-1700. We hope to always be your first call when needing maintenance or repairs. Take Care, Dylan Hulme, Service Director

February 17, 2023

I went to have my car serviced for my 1-year maintenance. The staff was very helpful as soon as I arrived in guiding me where to park, and clearly explained all the items that will be serviced on my vehicle More

by fzubair72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
Feb 18, 2023 -

Five Star Subaru of Grapevine responded

Fzubari72, Welcome to the Five Star Subaru service center. Rex and our staff will strive to make every service visit efficient. When you need future care, we hope to schedule an appointment for you at 817-438-1700. Thank you for your feedback. Thank you, Dylan Hulme, Service Director

February 16, 2023

Professional, knowledgeable and very polite. My advisor explained everything they were going to do and it was done in a timely manner. More

by bjcool11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Pipkin
Feb 17, 2023 -

Five Star Subaru of Grapevine responded

Bjcool11, We always appreciate knowing the Five Star Subaru service communicated well. When Anthony or I can offer our advice, give us a call at 817-438-1700. We are here to keep you knowledgeable and comfortable in your car. Thank you for your feedback and business. Take Care, Dylan Hulme, Service Director

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