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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
942 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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942 Reviews of Five Star Subaru of Grapevine - Service Center
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November 09, 2022
Five Star Subaru is my preferred location for all my service needs, they are very helpful and knowledgeable. service needs, they are very helpful and knowledgeable. More
by r76barrow
November 05, 2022
Had to return twice for a bad battery problem. First time they just recharge the battery. Second time replaced under warranty. Why were two trips needed? First time they just recharge the battery. Second time replaced under warranty. Why were two trips needed? More
by Edwardagura@gmail.com
November 02, 2022
Five Star Subaru of Grapevine always exceeds my expectations! They make the experience as painless as possible. During my scheduled service today, they thoroughly went through the process with me, expectations! They make the experience as painless as possible. During my scheduled service today, they thoroughly went through the process with me, made me as comfortable as possible with multiple amenities and got me out the door sooner than expected! Always a joy doing business with them! More
by jakaybe
Employees Worked With
Other Employees :
Jeff Davis
October 30, 2022
Shanti is very competent,pleasant and a real asset for your dealership. We have been quite pleased with our entire experience with Five Star Subaru. Love the car your dealership. We have been quite pleased with our entire experience with Five Star Subaru. Love the car More
by randi.stewart41
Employees Worked With
October 29, 2022
Everyone is friendly, and courteous. I felt very welcome this morning for my service and the young man that checked in my vehicle listened to my concerns and was able to convey those to I felt very welcome this morning for my service and the young man that checked in my vehicle listened to my concerns and was able to convey those to the mechanic. The issue was addressed along with a free car wash!! More
by Corina1987
October 27, 2022
Disappointed. I bought my Subaru from this dealer 3 years ago. Each service has been done at the dealer. Though I have had to be the one to call for status of m I bought my Subaru from this dealer 3 years ago. Each service has been done at the dealer. Though I have had to be the one to call for status of maintenance is still rated them 5 stars when they robo-texted me. Yesterday 10/26 day morning I lowered the windows in my 2020 Ascent and the front two wouldn’t go back up. So I called the dealer for an appointment. The lady said first available day was 11/24. The best they could do is a month away. I spent time on the phone attempting to have her validate it was the only date. I had to hang up. I called another dealer and they got the car in instantly and are working on the repair today. I wonder if Sam Pack is aware of the service being provided in his name. More
by AErdman
Employees Worked With
Receptionist scheduling service
October 27, 2022
Sean Roberts was outstanding! Very helpful and considerate. Service is great! Takes a little longer than expected but great service folks, Very helpful and considerate. Service is great! Takes a little longer than expected but great service folks, More
by Maggie
October 26, 2022
5 Star Subaru is fantastic! This was our fist service appointment since purchasing our Outback Wilderness in April. The service team was great & efficient! Only 30 minutes fo This was our fist service appointment since purchasing our Outback Wilderness in April. The service team was great & efficient! Only 30 minutes for an oil change & tire rotation! The entire staff is very courteous & professional! Thank you! More
by Kelly
