Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine

Shantai Isom

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
84 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

28 yrs, 10 mos

5.0

84 Reviews

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84 Reviews of Shantai Isom

April 25, 2026

Dealership Rating
Employee Rating

Waited a while to see our sales representative and didn't feel like he was fully prepared. More

by GAWEICHICHI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 22, 2026

Dealership Rating
Employee Rating

I have all the oil changes on my 2 Subaru's done at Five Star Subaru in Grapevine Texas. More

by ledbellytexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Gaines

Mar 22, 2026

Five Star Subaru of Grapevine responded

Thank you so much for your loyalty to Five Star Subaru, ledbellytexas. We know you have choices when it comes to maintenance, so hearing that you consistently choose us for your oil changes means a lot. When you need vehicle advice, please call 817-438-1700.Safe travels until we see you again! Take care, Jakob Ritter, Service Director

December 29, 2025

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My 3rd Subaru! Enjoyable car purchase experience! Service as well as sales department ~ all good! More

by KADOBSON6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2025

Five Star Subaru of Grapevine responded

KADOBSON6, We are so grateful you found your newest car at Five Star Subaru! Your loyalty is greatly appreciated and we look forward to helping you enjoy your Subaru. Call us at 817-438-1700 for advice any time. Congratulations and thank you for continuing to work with our staff. Take care, David Cheney, General Sales Manager

December 03, 2025

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Employee Rating

Best car buying experience I’ve had…and I’ve bought a lot of cars. More

by DANSKOGNES
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Dec 04, 2025

Five Star Subaru of Grapevine responded

Congratulations, DANSKOGNES! We are so happy you shopped at Five Star Subaru. Complete customer satisfaction is a priority and we welcome the opportunity to help you enjoy your car. Please stop by or call 817-438-1700 for technical or care advice. Thank you for your business and endorsement. Safe travels, David Cheney, General Sales Manager

November 05, 2025

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I finally decided on an Outback about 3 weeks ago and love it. Everyone at Five Star Subaru has been helpful and I’m happy I decided to purchase it from them. More

by guapaula
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Matthews

Nov 05, 2025

Five Star Subaru of Grapevine responded

Guapaula, We appreciate knowing you love your new Outback from Five Star Subaru! If there is anything else we can explain about your car's features or if you need other vehicle advice, please call 817-438-1700. Our staff will be ready to help. Congratulations and enjoy your ride! Take care, David Cheney, General Sales Manager

October 28, 2025

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They are helpful friendly and caring. The facility is so clean and welcoming. You feel welcome. More

by SHIRLEYABD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Adams, Luis Hernandez Jr

Oct 29, 2025

Five Star Subaru of Grapevine responded

SHIRLEYABD, We truly appreciate your kind feedback! Thank you for shopping at Five Star Subaru and remember we want to hear from you at 817-438-1700 should you wish to review any of the features on your car. We want to make certain you fully enjoy your Subaru. Congratulations! Best regards, David Cheney, General Sales Manager

October 17, 2025

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I'm extremely happy with my overall second experience buying a new car at Subaru Grapevine. Yes, I came back a couple of weeks later to get another new vehicle. The professional team that worked with me More

by Beatriz Benitez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 18, 2025

Five Star Subaru of Grapevine responded

We appreciate you at Five Star Subaru, Beatriz! Thank you for returning to our dealership for another great car. Should you have technical or maintenance questions, please reach us at 817-438-1700. We are here to help you with advice or our expertise. Enjoy every mile of your adventures! Best regards, David Cheney, General Sales Manager

October 12, 2025

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Employee Rating

Very good sales person Very good finance person Excellent response to all communications There was not much attempt to sell service Need a lot more instruction on technology, but I found More

by CHARLIEKARLJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Adams, Cameron Paradiso

Oct 13, 2025

Five Star Subaru of Grapevine responded

Thank you so much, CHARLIEKARLJR, for shopping at Five Star Subaru! We are focused on helping you totally enjoy your purchase. Shantai and our team encourage to call 817-438-1700 for technical advice any time. Congratulations! Best regards, David Cheney, General Sales Manager

August 18, 2025

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Employee Rating

Had a great experience working with David purchasing our new outback. They made it quick and painless. More

by CKINSLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 19, 2025

Five Star Subaru of Grapevine responded

Congratulations, CKINSLER! Thank you for sharing your positive experience with David at Five Star Subaru. We're so glad to hear that he made the process of purchasing your new Outback effortless. We appreciate your business and want to hear from you at 817-438-1700 should you need vehicle advice. We hope you enjoy your new Subaru! Take care, David Cheney, General Sales Manager

August 07, 2025

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Employee Rating

Outstanding dealership . Location, facilities, sales and service personnel earned it's 5star rating. Would highly recommend ! The extra effort provided by Shantai Isom was More

by wellscharles67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 08, 2025

Five Star Subaru of Grapevine responded

Congratulations, wellscharles67, on your new car from Five Star Subaru! If you find you would like to review the features on your Subaru, reach Shantai or me at 817-438-1700. We are always happy to help. Thank you for shopping with us! Take care, David Cheney, General Sales Manager

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