Five Star Subaru of Grapevine - Service Center

My service was done in the time estimated. Waiting area had great snacks. Free car wash. Waiting area had great snacks. Free car wash. More

Very nice service area, snacks and drinks provided which is thoughtful, exceptionally clean, there was a sweet lady restocking the break area and wiping everything down, all with a smile! Our only complaint is thoughtful, exceptionally clean, there was a sweet lady restocking the break area and wiping everything down, all with a smile! Our only complaint is it took them 4 hours to fix our car, our appt was at 10:00, we arrived before 9:30, I finally asked why it was taking so long after 3 hours and finally was brought back to us after 4 hours, all for a hole in the compressor. It sat outside for 1.5-2.00 hours before they ever brought it inside to work on. I think they were super slammed today but the issue we had was, we still had a 6 hour drive to return home and no one seemed to be in much of a hurry. Just disappointed to have to wait that long, but all the employees were very kind. More

Top notch service! Thorough and FAST!! Thanks again 5 Star Subaru for another great experience! Thorough and FAST!! Thanks again 5 Star Subaru for another great experience! More

I was satisfied with the service I received today. I drove up, a service worker met with me and helped me. The waiting area was nice. I drove up, a service worker met with me and helped me. The waiting area was nice. More

Very friendly and knowledgeable. I’m time. Service completed in a very reasonable time. Always get my car back clean. I’m time. Service completed in a very reasonable time. Always get my car back clean. More

Always great service and prompt communication. Trust them and that says a lot. Will continue to have my car serviced there. Trust them and that says a lot. Will continue to have my car serviced there. More

The customer service was outstanding. I really appreciate the time they took to make sure my vehicle was right. I really appreciate the time they took to make sure my vehicle was right. More

Great dealership with a fantastic service department. Honor their appointments and get you out in a timely manner. Honor their appointments and get you out in a timely manner. More

I had an appointment, they took my car right in. It was ready in the specified time. Communcation was great during the service process. Very friendly, professional staff. It was ready in the specified time. Communcation was great during the service process. Very friendly, professional staff. More

Outstanding customer service! They are always polite, patient and professional! The dealership is always clean and welcoming! They are always polite, patient and professional! The dealership is always clean and welcoming! More