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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
943 Reviews

943 Reviews of Five Star Subaru of Grapevine - Service Center

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June 28, 2022

We appreciate the quick and quality service of your Express Service...same quality as if we'd made an appointment. Staff have always helpful and friendly! The "bonus" of a complimentary car wash is g More

by Syleger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Jun 28, 2022 -

Five Star Subaru of Grapevine responded

Syleger, It's always exciting to hear from our customers about their experience at Five Star Subaru, and we couldn't be happier to know that yours was a great one. Thanks for coming by and call us at 817-438-1700 when you have maintenance needs. Thank you, Marcus Procter, Service Director

June 24, 2022

I always receive prompt and professional service. There is a comfortable and very clean waiting room. More

by loudermilkjilld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2022 -

Five Star Subaru of Grapevine responded

We can’t thank you enough for writing this awesome review for Mike and the Five Star Subaru service center, loudermilkjilld! It was a pleasure to help you, and we look forward to doing so again. Reach Mike and our techs with questions any time at 817-438-1700. Thank you for your business and loyalty, Marcus Procter, Service Director

June 24, 2022

Don’t take you car in to be repaired here, they simply can’t get it done ! All the excuses , car there a month …. Now they are saying several more weeks ! They don’t know! No loaner ?!!! Customer servi More

by Patrick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tony Hooman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2022

Clean and spacious waiting room. Efficient and knowledgeable service representatives. Easy to book appointment online. More

by Sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Jun 24, 2022 -

Five Star Subaru of Grapevine responded

Sunshine, Thank you for the kind words and 5-star rating about your service visit to Five Star Subaru. We strive to provide the best customer care to everyone who visits us. When you have future maintenance questions, reach us at 817-438-1700. We are here to serve. Thanks again, Marcus Procter, Service Director

June 20, 2022

Helpful and friendly and eager to please and apologized for my long wait and very courteous More

by Cfs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Five Star Subaru of Grapevine responded

Cfs, We are happy to hear that the Five Star Subaru service team delivered such efficient service! Thank you for choosing our service center and for sharing your recommendation of our work. We look forward to scheduling your next appointment at 817-438-1700. Take Care, Marcus Procter, Service Director

June 13, 2022

Always super prompt and finished way before expected! Always nice and the dealership is very clean and accommodating! I’m a Subaru convert (from 20+ Honda years!) Love my Forester!!! Love this dealership More

by Rizzo, Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Five Star Subaru of Grapevine responded

Debbie, We appreciate your business at Five Star Subaru and look forward to helping you again. Reach Mike or me with any questions or future vehicle needs at 817-438-1700. We are here to help you fully enjoy your Forester. Thank you for your kind words and business! Best Regards, Marcus Procter, Service Director

June 12, 2022

Sam Packs 5 Star Subaru Grapevine: Great service. No pressure. Synthetic oil change price is fair. More

by Crosstrekker19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Five Star Subaru of Grapevine responded

Hello Crosstrekker19! It is always great to hear from satisfied customers. Thank you for making Five Star Subaru your auto center. Reach me and my team any time at 817-438-1700. It will be great to see you and your Subaru again. Best Regards, Marcus Procter, Service Director

June 11, 2022

There’s Subaru service and then there is the five star experience. A 20 year driver of Subarus and dealing with various dealerships I can say five star is exceptional in every way. I have never had a ba More

by Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Five Star Subaru of Grapevine responded

Hello Fred, Thank you for your valued feedback and commitment to owning Subaru vehicles. Customer satisfaction is a top priority and it is our pleasure to help you enjoy and care for your car. We welcome questions between visits at 817-438-1700. We are here for you whenever you need us. Best Regards, Marcus Procter, Service Director

June 10, 2022

Extremely pleased with the level of customer service thus far in the car purchasing process, was a minor bump in the process but the response from the entire team was top notch, would highly recommend anyone More

by williamsmithtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2022 -

Five Star Subaru of Grapevine responded

Hello williamsmithtx, You are a valued customer at Five Star Subaru. Thank you for your great feedback and please reach us with questions any time at 817-438-1700. We are here to help you enjoy your car. Best Regards, Marcus Procter, Service Director

June 10, 2022

Got an oil change and a State Inspection. it was done in a very timely manner , even had My truck cleaned More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Five Star Subaru of Grapevine responded

Cooper75067, Our goal at Five Star Subaru is to make sure everyone who walks through the door leaves happy. We appreciate the chance to help with your vehicle care and we look forward to additional questions at 817-438-1700. Thank you, Marcus Procter, Service Director

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