Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
962 Reviews

962 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
September 21, 2021

Great service and i was quickly out of there with what needed to be done More

by laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Five Star Subaru of Grapevine responded

Hello Laura, Dyson and the Five Star Subaru service team thank you for your high rating. Any time we can offer our vehicle advice, give us a call at 817-438-1700. We appreciate the chance to work with you. Take Care, Marcus Procter, Service Director

September 21, 2021

Every one was very friendly. Work was completed faster than stated, even with a free car wash! Wonderful experience. More

by LUCILLE1114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Pipkin
Sep 22, 2021 -

Five Star Subaru of Grapevine responded

LUCILLE1114, We know the time without your vehicle is precious, so we do our best to complete service as quickly as possible. Thank you for recognizing Anthony and Five Star Subaru. Between visits, we welcome your questions at 817-438-1700. Call any time. Take Care, Marcus Procter, Service Director

September 17, 2021

I was very pleased with the sales team and also the service team. Very professional. More

by Genemiller54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Genemiller54, for your loyalty to Five Star Subaru. Your endorsement of both our sales and service departments is greatly appreciated. Whenever you need our advice, we want to hear from you at 817-438-1700. Safe travels and please stay in touch. Take Care, Doug Laymon, Sales Manager

September 16, 2021

Service Department was great and all staff are courteous and helpful. The waiting area is clean and comfortable. More

by melvinbutler
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean
Sep 17, 2021 -

Five Star Subaru of Grapevine responded

Melvinbutler, Thank you for reviewing the Five Star Subaru service department. We know vehicle maintenance can be a hassle and we want to work as efficiently as possible. Please let us know when to expect you again at 817-438-1700. We appreciate the chance to help you. Take Care, Marcus Procter, Service Director

September 14, 2021

Five Star Subaru got me in & out for my service quickly with no surprises. Service Advisor Sean Roberts was great! More

by Rob M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Sep 15, 2021 -

Five Star Subaru of Grapevine responded

Hello Rob, Helping our Five Star Subaru customers in a timely manner is always the goal. Reach Sean or me at 817-438-1700 when you have vehicle needs. We want to continue to be your service center. Thank you, Marcus Procter, Service Director

September 08, 2021

I’ve had all work, including inspections, done on my now 10 yr old Subaru Outback at 5 Star Subaru, since they came to town. As everyone else says, they are professional, courteous, and calm. The building More

by Sandy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Sandy, for being one of our first customers and for remaining loyal. Our advisors are ready for your questions at 817-438-1700. Let's keep your Subaru around for another 10 years. Safe Travels, Marcus Procter, Service Director

September 04, 2021

Always professional and courteous. Very upfront with what they can and cannot do, which is refreshing. Never a bad experience here, very pleased with this dealer. More

by jerake75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Jerake75, It is important for our Five Star Subaru team to share our knowledge to keep you comfortable in your Subaru. Any time you need our advice, reach us at 817-438-1700. We want to continue earning your business and trust. Thank you, Marcus Procter, Service Director

September 04, 2021

This location was absolutely spectacular. The building was so clean, everyone super friendly and genuinely happy to be there. Service was perfect and I will definitely be going back to this location! Shou More

by chelseycazzato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Chelseycazzato, We are excited to be your service center! Sean and I remain available for questions at 817-438-1700. We want to keep you fully informed about every aspect of your car. We are here for you when you need us. Thank you, Marcus Procter, Service Director

September 04, 2021

Re the entire dealership: sales, finance, service. I drive 90 miles b/c everyone is knowledgeable, friendly, professional. This is my 2nd Subaru from Five Star- highly recommend. More

by Cebrenne55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Cebrenne55, for both of your purchases at Five Star Subaru. We will continue to work in your best interests. Jon, Mike, and our entire want to hear from you at 817-438-1700. Let us know how we can help you enjoy your ride. Best Regards, Marcus Procter, Service Director

September 03, 2021

They have always been courteous, helpful, and knowledgeable in their service department. Their waiting area is clean, comfortable, and inviting. I recommend them for their service department. More

by Sczoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Sczoss, Your complete satisfaction is always important to us at Five Star Subaru. Between visits, we welcome your vehicle care questions at 817-438-1700. We want to keep you fully informed about the care of your Subaru. Thank you for choosing our auto center and please stay in touch. Kind Regards, Marcus Procter, Service Director

...
70
...