Five Star Subaru of Grapevine - Service Center

I’ve been coming here for service for a while and have always had a great experience. Everyone is always friendly and helpful. The facility is spacious, clean, and eco-friendly. This past Friday I had sev always had a great experience. Everyone is always friendly and helpful. The facility is spacious, clean, and eco-friendly. This past Friday I had several lights come on my dash so I stopped my car and called Subaru. Lauren advised me on what to do. I ended up having to get it towed to Subaru and then they gave me a loaner while I waited for the diagnosis. Throughout the process, she kept me informed and always answered my questions. She was incredibly helpful and I always felt like I was being taken care of. I look forward to returning for my future service! I’d highly recommend this Subaru and Lauren! More

Great service! Efficient, prompt and helpful. Online scheduling, greeted upon arrival and car back when promised. They were terrific. Five Star Subaru delivers on their values. scheduling, greeted upon arrival and car back when promised. They were terrific. Five Star Subaru delivers on their values. More

Grapevine Subaru provide excellent service. Very friendly customer service reps and my repairs were completed in record time. I Would recommend asking for Mike Ohanesian as your service advisor when visiting customer service reps and my repairs were completed in record time. I Would recommend asking for Mike Ohanesian as your service advisor when visiting great time Subaru. More

It’s always a pleasant experience at 5 Star, friendly It’s always a pleasant experience at 5 Star, friendly employees and very clean dealership, they always get in and out quickly, I strongly recommend t It’s always a pleasant experience at 5 Star, friendly employees and very clean dealership, they always get in and out quickly, I strongly recommend them More

Subaru of Grapevine’s Service Manager worked my car into his busy schedule and took the time to do extra maintenance. The service department has a comfortable waiting area and friendly employees. his busy schedule and took the time to do extra maintenance. The service department has a comfortable waiting area and friendly employees. More

Johnnie, our Srvc Mgr, set us up with an appt & lined us up a loaner while our recall work was done. Super job. Johnnie takes very good care of us. I really enjoy coming to the dealership and working with J up a loaner while our recall work was done. Super job. Johnnie takes very good care of us. I really enjoy coming to the dealership and working with Johnnie. More

I always get world class customer service at 5 star. From beginning to end consistancy, First you're greeted before even exiting your vehicle. You will be directed to a service representative. Th From beginning to end consistancy, First you're greeted before even exiting your vehicle. You will be directed to a service representative. They handle the intake of your vehicle as well becoming your POC for the event. More

Thank you Johnny Taylor for seeing that my Subaru received the best service even though I did not have an appointment. I appreciate the royal treatment I receive when I bring my Subaru, the service i received the best service even though I did not have an appointment. I appreciate the royal treatment I receive when I bring my Subaru, the service is much better than Lubbock Subaru. When I leave your department in my Subaru I can see the pride your technicians have when they service my Subaru. Thank you for the great work!!! More

great team of professionals operators in service and sales I will definitely return and I will refer my Freind and family to buy cars from this dealership for sure!! sales I will definitely return and I will refer my Freind and family to buy cars from this dealership for sure!! More

Very professional, friendly, knowledgeable about the work that needed to be done and very timely. We have been dealing with this dealership for the last two years. that needed to be done and very timely. We have been dealing with this dealership for the last two years. More