Five Star Toyota of Milledgeville

I purchased my 2023 Toyota Rav 4 through Martha Bragg. I had the best car buying experience.! Everyone was so nice and professional and answered all of my questions. Thank you Martha Bragg for finding I had the best car buying experience.! Everyone was so nice and professional and answered all of my questions. Thank you Martha Bragg for finding my car for me. I would recommend this dealership to everyone. More

Sales person, Martha Bragg was wonderful to deal with. Knowledgeable and fair to work with on my new 4runner! Knowledgeable and fair to work with on my new 4runner! More

DO NOT TAKE YOUR CAR/TRUCK TO THIS DEALER FOR SERVICE! The service manager needs a lesson on "Code of ethics"! I took my Tundra there because I knew it needed a battery and could have gone to Autozone who The service manager needs a lesson on "Code of ethics"! I took my Tundra there because I knew it needed a battery and could have gone to Autozone who installs a battery for free when you buy it from them. The check engine light was on and the traction control was off due to the check engine light being on. They service manager forces you to sign a document stating they are going to charge you for the diagnostic they will do to determine what is wrong with your car/truck. I received a call from my service advisor and she told me they needed to install a battery before they could do a diagnostic. Once they put the battery in she called me again and said a diagnostic didn't need to be run because all the lights were off and normal. She said it only needed the battery and I could pick it up. When I arrived she charged me for the battery, installation, and the diganostic for a total of $477 and change. The lifetime battery at Autozone just blocks away was $250 for the lifetime battery they offer with free installation. I am not complaining about the battery or the installation. My complaint is for charging me a $140 diagnostic fee that did not need to be done because all systems were good once a new battery was installed. When I was called about whether or not I was happy with my service, I said no and explained to the person calling why. She put me on hold and went to talk to the Service Manager and he said we charged you for a diagnostic that you authorized. Yes, I did sign the document they forced me to sign for them to look at my truck. Anyone with common sense (aparently the service advisor had it because she told me the diagnostic did not need to be done) would not have done a diagnostic because the vehicle did it for them. The Service Manager declined to talk with me or listen to my reason for behing unhappy about my service. I had advised the person they had doing the survey that I was considering a new vehicle and was new to the area and his decision would effect future decisions regarding that dealership. She returned from putting me on hold and told me that he said that a diagnostic was on my bill and I was charged for it...end of story and he would not consider anything else. I do not know about you but I have NEVER had an automobile service department that was lost for ethics like this one. I will never return to this dealer unless they make some serious changes to their people and policies! Go to Five Star Toyota at your won risk! This Service Manager is very short on ethics and his views of success. He got my money, however; the dealership loses long term on reputation, new car sales and Yes service revenue as well. BTW, I advised that I would be reviewing them on this transaction and the Service Manager did not care one bit. That is pretty telling isn't it? More

I had a Wonderful experience with Martha Bragg. I Love my Cadillac XT4. Thank you so much Martha. I will recommend you to everyone. I Love my Cadillac XT4. Thank you so much Martha. I will recommend you to everyone. More

I am very satisfied with the RAV4 Hybrid Limited 2022. I went to the Dealership and met with Martha Bragg and told her what i wanted, and the vehicle was here within a week. I could not have been more p I went to the Dealership and met with Martha Bragg and told her what i wanted, and the vehicle was here within a week. I could not have been more pleased. Just added information: Martha also sold me my 2007 Toyota Matrix, and i still have it. More

This is one of the best dealerships I have ever dealt with. They were able to quot a trade in value without seeing my car and increased my value after seeing it. I was looking for a low mileage 2008 Toyo with. They were able to quot a trade in value without seeing my car and increased my value after seeing it. I was looking for a low mileage 2008 Toyota Solara Last year they made it. I inquired via telephone and drove 100 miles to see the car. It was just as advertised and I bought it without even driving it. Felt no pressure whatsoever from my Sales lady or anyone else. I would do business with this dealer again. Dick McSpadden Royston, Georgia Only reason for 4 stars on price. I paid a higher price than I wanted too, but this is the only low mileage (57,000) Sonora I was able to find.. More

One of one of the best car shopping times I have experienced. Martha Bragg was very helpful through the entire experience with explanations of each step She had our best interest throughout. experienced. Martha Bragg was very helpful through the entire experience with explanations of each step She had our best interest throughout. More

Martha Bragg had great customer service. We be buying again for my younger brother. Great work Martha again for my younger brother. Great work Martha More

Tiffany was warm friendly and most important patient. Did not feel pressured at all. In fact she was assertive to my desires but not aggressive to close a deal for the sake of a buck. not feel pressured at all. In fact she was assertive to my desires but not aggressive to close a deal for the sake of a buck. More

Martha Bragg was amazing, great customer service we will definitely be back, 10 out of 10!!!! definitely be back, 10 out of 10!!!! More