Flagship Motorcars of Lynnfield

Service request was handled quickly and courteously. I have been pleased with the entire staff and facilities since purchasing my car at Flagship in 2008 and my annual ‘smart’ service visits. have been pleased with the entire staff and facilities since purchasing my car at Flagship in 2008 and my annual ‘smart’ service visits. More

Renan was very knowledgeable, professional, transparent, responsive and patient. I brought my MB GLE in for B service and was provided a loaner so that I was able to still get to work. Renan provided me an responsive and patient. I brought my MB GLE in for B service and was provided a loaner so that I was able to still get to work. Renan provided me an estimate for service along with his recommendation w/explanation for a brake flush, which I decided to do. He respected my request to be contacted if anything of significance came up during the service and text me early enough in the day so that I had the option to have additional recommended repair performed. He also emailed me an auto status report and upon request he immediately broke out the labor and parts costs. He answered any questions I had and took the time to walk me to my vehicle so I could better understand the recommended repair (why recommended and level of urgency). I appreciated that he did not talk down to me and was never pushy. Renan is an effective communicator and I will be requesting to work with him for future services at this location. More

Excellent service adviser.No appointment but engine Excellent service adviser. No appointment but engine light on. Steve explained the possible causes but cautioned they had limited technicians (Sat). Excellent service adviser. No appointment but engine light on. Steve explained the possible causes but cautioned they had limited technicians (Sat). They ran some tests and determined the cause. Total time 1 hour👍👍👍 More

Mike D has been an absolute rockstar going way above and beyond with answering emails on and off hours—allowing us adjustments to our order even after it was placed! He wanted to make sure we got what we wa beyond with answering emails on and off hours—allowing us adjustments to our order even after it was placed! He wanted to make sure we got what we wanted and we were able to spec everything out and he even broke some packages apart for us. He answered our calls and was responsive. More than that, Mike is extremely personable and humble—not pushy at all and will work for you. He tells it as it is and is honest—even though we had to wait several months for delivery of our car he wasn't forcing us to pick something off the lot like some of the other dealers in the area... I'm looking forward to working with Mike on future cars. More

Flagship motor cars is the best Mercedez Benz dealership in the Boston area. They service department is Perfect. Especially if you are working with Nathan. in the Boston area. They service department is Perfect. Especially if you are working with Nathan. More

Stephen was a pleasure to deal with, he's a keeper. Grateful for his good advice. Grateful for his good advice. More

Nathan was very helpful when I had to have my car towed to the dealership due to a nail in the tire. to the dealership due to a nail in the tire. More

Craig was very helpful in assisting me in finding a new Mercedes. Paul, Gil and Will were very professional and helpful Mercedes. Paul, Gil and Will were very professional and helpful More

My car was picked up within an hour of the call, delivered to flagship by 1:00 and was ready for pick up by 4:30! I did not skip a beat. Thank you Nathan and flagship!!! delivered to flagship by 1:00 and was ready for pick up by 4:30! I did not skip a beat. Thank you Nathan and flagship!!! More

He does good job washed my car perfect Thank you and the consultant done a good service consultant done a good service More