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Flagship Motorcars of Lynnfield

Lynnfield, MA

4.9
2,614 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors. You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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385 Broadway Rt 1 North

Lynnfield, MA

01940

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Showing 2,614 reviews

October 11, 2020

We just passed 3 years with our car and needed some routine maintenance. Once again the service department under the leadership of Mike Hannafin did everything superbly! Thank you for a great product w More

by Dgelineau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hannafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2020

Extremely disappointed. Made appointment 24hrs plus in advance, 3 different sales reps called to confirm both used CPO cars were available & our appointment. Arrive at appointment 10 min early, over an h More

by Jen
Recommend Dealer
No
Employees Worked With
Elder Perez
Oct 12, 2020 -

Flagship Motorcars of Lynnfield responded

Jen, I'm very sorry for any inconvenience caused on our behalf. At this time we do not hold vehicles, and another associate showed it and was sold shortly before you had arrived. I truly apologize if this policy wasn't clearly explained to you. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please email me at your earliest convenience. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com

October 01, 2020

I'm pairticularly impressed with Ronan Marchet. He receives customers with a positive attitude, ready to provide whatever service is needed to the customer. Since my need on this occasion was 12 volt More

by Derwynphillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Marchetn
August 29, 2020

Greg is the funniest person I know. He’s also very good at his job. He is a very kindhearted loving family man. Would give you the shirt off his back if you needed it. More

by Boomboom
Recommend Dealer
Yes
Employees Worked With
Greg Zawislak
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2020

I have bought two new Mercedes from flagship after the problem i just had with them probably my last . Went in for regular service recently and I was completely lied to on a problem I complained about the More

by paul.lamore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Renat Marchet, Alfred Aloise
Sep 21, 2020 -

Flagship Motorcars of Lynnfield responded

Paul, I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when servicing your vehicle with us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. I'm very sorry for any inconvenience caused on our behalf. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please email me directly at pmcdaniels@herbchambers.com Thank you, Paul McDaniels- General Manager

Sep 22, 2020 -

paul.lamore responded

Good morning Paul , At approx. 15,000 miles Your service manager told me that I had a bent wheel not a problem with brakes ! His exact words were service manager-(nothings wrong with the brakes its a bent wheel and sorry you do not have the wheel coverage . So if its not so bad maybe you should try to live with ). Hopefully you do not think I just thought this up and the next day went searching for a new wheel as well. Yet at 22,000 miles its now needs a brake job. My thoughts go back to the 15,000 miles visit . What my response would have been if told the truth. It would have been I believe Mercedes should be paying for the brake job and that's my response now as well . Thank you for taken the interest in this situation . Paul Lamore

July 30, 2020

Best Car Buying Experiences Ever! Awara is the best. He is honest, straightforward and sincere. He has the customer's best interests at heart. We have purchased two CPO Mercedes from More

by Steve R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Mulstay, Awara Osman
July 14, 2020

Mr. Osman was superb! From the moment I connected with him, he was honest, efficient, and overall, nice person to deal with. He made the whole experience easy! This place is fair, especially with your t More

by ND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnell Caruso-Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Mulstay, Awara Osman
May 21, 2020

I had a fantastic experience at Flagship Motocars back in March. I received a early lease return notice in the mail, and I decided to trade in my 2017 CLA for a 2020 GLA. Everyone was fantastic. Sean was ext More

by ArieBlayke
Recommend Dealer
Yes
Employees Worked With
Gil Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bresnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Wiley
March 21, 2020

Awara was phenomenal when buying my first Mercedes. At first I did not get a great trade in offer but he was relentless and went back three times to get me the best possible price and I am more than satis More

by Michael Jesoraldo
Recommend Dealer
Yes
Employees Worked With
Gil Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Awara Osman
March 12, 2020

I was very pleased with my experience with Awara. He was very personable, knowledgeable and considerate. I would not think twice about going back to him for our next purchase. He us a great asset to Flagsh More

by Sjcrabtrre857
Recommend Dealer
Yes
Employees Worked With
Hannah Willey, Awara Osman
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