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Flagship Motorcars of Lynnfield

Lynnfield, MA

4.9
2,611 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors. You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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385 Broadway Rt 1 North

Lynnfield, MA

01940

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Showing 2,611 reviews

February 21, 2020

After driving Porsche for the last 15 years, it was time to experience a different Brand/Dealership. I was pleasantly surprised by the Mercedes technology and performance including a high degree of knowledg More

by wil
Recommend Dealer
Yes
Employees Worked With
David Barbosa
February 20, 2020

Terrible customer service. The salesmen were rude. They didn’t return my emails/calls. Even the sales manager was rude after I reached out to complain. Don’t give them your service! More

by camcasper11
Recommend Dealer
No
Employees Worked With
Robert Cunningham , Dan Fava
Feb 21, 2020 -

Flagship Motorcars of Lynnfield responded

I am sorry to learn that you did not have a better experience with us. I would like the opportunity to connect with you and see if there is anything I can do for you. Please reach out to me at your earliest convenience. Thank you, Paul McDaniels, General Manager

Feb 23, 2020 -

camcasper11 responded

Thanks for your response. I would too like to connect. I tried to contact Michael Andrews and Robert Cunningham last week and never got a response. I even mentioned that I am in the market for (2) vehicles and didn’t hear anything back. It’s very disappointing that this level of unprofessionalism reaches all the way to the sales manager. It really makes me not want to do business with Flagship. Maybe you can make things right. Thanks.

February 14, 2020

from 19 november until today I went 4 times for the same problem they made the mistake the first time and the 3 times I was told they were unable to duplicate the problem i told them that the car has c More

by Parid Frakulla
Recommend Dealer
No
Employees Worked With
Mike Hannafin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Haugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2020

Mercedes Sprinter Sales It pains me to leave this review. As you can see I still recommend the Flagship dealership, but their sprinter division has left a sour taste in my mo More

by MikeBren
Recommend Dealer
Yes
Employees Worked With
No Name Please
January 01, 2020

From The moment I called for service..................... The moment I called for service on my wifes 2016 c300 I was treated with top notch service from Marc Ruiz. I believe he is new to the service dept, bu More

by MikeBren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Ruiz
December 29, 2019

Awara Osman made our experience a 5 star buying experience People....in sales, especially.....are what make a car dealership successful. It's not the building or the inventory or the location....it's the indi More

by jainie
Recommend Dealer
Yes
Employees Worked With
Justin Kloack, Awara Osman
October 08, 2019

Everyone was so helpful ! Patient! Willing to help me with all my vehicle needs. Mike Daly, Elder and Spencer, and Darnell ! great team and love my Mercedes ! More

by Donna Oliver
Recommend Dealer
Yes
Employees Worked With
Michael Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elder Perez, Spencer
Oct 09, 2019 -

Flagship Motorcars of Lynnfield responded

Happy to know that you had a great experience with us! Thank you for your review. Best, Paul McDaniels, General Manager

September 19, 2019

Herb Chambers-Sprinter Service Center-Peabody MA = EXCELLENT Mercedes... I routinely travel up and down the East Coast, and I have had my 2014 3500 Sprinter regularly serviced at various locations in VA, NH a More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Vasquez & "Ben"
September 10, 2019

Repeat Customer First met Paul McDaniles two years ago, when my wife purchased her C300. We had such a positive experience with Paul that we returned to purchase a M More

by BobbyD
Recommend Dealer
Yes
Employees Worked With
Paul McDaniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2019

Excellent Awara was very professional and pleasant. He was knowledgeable and competent, working to identify our needs. He even worked on his day off to comple More

by Louise Burr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Awara Osman, Ahmad Ali
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