Flagship Motorcars of Lynnfield

Working with Ben Caplin was a pleasure. He was very knowledgeable on the car and really listen to what I was looking for in a car He was very knowledgeable on the car and really listen to what I was looking for in a car More

I have been coming to Flagship for years and have always had a great experience. had a great experience. More

Great customer service. Fast turnaround for service. I recommend them to anyone looking to feel that customer satisfaction is the most important thing Fast turnaround for service. I recommend them to anyone looking to feel that customer satisfaction is the most important thing More

Service advisor very friendly and I alway service my cars at the Flagship Motorcars of Lynnfield cars at the Flagship Motorcars of Lynnfield More

Excellent service upon dropping car off, service w/advisor Richard plus courtesy Car manager. Thanks w/advisor Richard plus courtesy Car manager. Thanks More

Great dealership, with fast, friendly service and the service advisors are very knowledgeable and helpful.. service advisors are very knowledgeable and helpful.. More

Amazing service experience! ! Wish could give 10 stars. Richerd was amazing! Got my car fixed in 1 day :) ! Wish could give 10 stars. Richerd was amazing! Got my car fixed in 1 day :) More

I’ve had my car serviced here a couple times, and overall I’m very happy with the way I’m treated. The staff is always patient, professional, and attentive, and Richard, my service advisor, has been especial I’m very happy with the way I’m treated. The staff is always patient, professional, and attentive, and Richard, my service advisor, has been especially great to work with. He’s courteous, understanding, and always makes sure my concerns are addressed. That said, one area where I think the dealership could improve is in protecting the vehicles interiors during service. It is inevitable that the technicians will transfer grease, fingerprints, dirt, etc due to the nature of their job. My vehicle has a light-colored interior, and I’ve noticed on multiple occasions it comes back with grease marks on the seats, sticky steering wheel or dirty fingerprints on the start engine button. Things that are noticeable especially in a light colored interior. Other luxury auto manufacturer dealerships like nearby BMW of Peabody, Audi of Peabody, place plastic covers on the seats, steering wheel, and floor mats to prevent this, a small detail that makes a big difference in the overall experience. I truly appreciate the excellent service and care from the team here, and I think adding this simple step would make the customer experience a 10/10 and more in line with the standards of a MB dealership. More

Renan was very kind to me excepting my car fast and also had the complete job done the next day not to mention my hundred phone calls he was so sweet to answer 😌 had the complete job done the next day not to mention my hundred phone calls he was so sweet to answer 😌 More

This is my third Mercedes. I had visited other Mercedes vendors for service but with Flagship was beyond my expectations. They picked the car from my home and delivered it ba I had visited other Mercedes vendors for service but with Flagship was beyond my expectations. They picked the car from my home and delivered it back at a given time, informed me throughout service period and explained all my concerns. Thanks a lot Flagship’s service teams.nice work! Keep it up! More