Flagship Motorcars of Lynnfield

Attention to the details! "The Best or Nothing at All"! From the moment I walked into the dealership to the time I pulled away with my E350, the attention paid to my needs and "The Best or Nothing at All"! From the moment I walked into the dealership to the time I pulled away with my E350, the attention paid to my needs and the overall experience was outstanding. It was an extremely hot and humid Summer Day and Julia and Paige made sure I was comfortable throughout the car buying process. It's not by luck that this marks my 3rd Mercedes-Benz purchased at Flagship Motorcars; it is due to the efforts of Julia and Paige that keep me as a loyal client. More

Very positive experience Steve Schepici has found me a car based on my requirements within the time frame I needed. I had as much time as I needed for the test drive and eval Steve Schepici has found me a car based on my requirements within the time frame I needed. I had as much time as I needed for the test drive and evaluation, I had all my questions answered. More

Best experience ever had Definitely awesome, outstanding customer service from Tricia, very personalized and understanding, got there for a CLA and end up getting a C300 and l Definitely awesome, outstanding customer service from Tricia, very personalized and understanding, got there for a CLA and end up getting a C300 and loving it, car has everything i wanted on it, havent deal with any other sales associate but she was awesome and patient, next time i purchase another car i need to find her to help me up ! Thanks guys for everything More

great exlerience I had a great experience in Flagship Motocars. I have met with Ibe, who was my sales consultant, and he was so professional and friendly, he went way I had a great experience in Flagship Motocars. I have met with Ibe, who was my sales consultant, and he was so professional and friendly, he went way and beyond to make sure all my needs are met. I was impressed by his knowledge, skills and manners... I greatly appreciate all his work. More

Great first experience The people at Flagship are professional and courteous. My sales person, Kari, was exceptionally knowledgeable on the car's functionality. Kari was g The people at Flagship are professional and courteous. My sales person, Kari, was exceptionally knowledgeable on the car's functionality. Kari was great to work with and helpful through the entire process. Ken was fair in his assessment of my trade and Darnell was efficient and helpful in the financing. I look forward to future dealings with the Flagship staff. More

Great First Class Service!! What a great experience at Flagship Motor Cars of Lynnfield! I had first class service from the time I walked in; to test driving a car; to the final What a great experience at Flagship Motor Cars of Lynnfield! I had first class service from the time I walked in; to test driving a car; to the final purchase and pick up. The beautiful long stemmed red roses were a big surprise. What woman does not like flowers! Julia was my salesperson and her professionalism along with her personality was just what I needed for my first used car experience, especially a Mercedes. Paige, Julia's assistant, was great. She communicated each step of the way the progress in getting my car ready for pick up, which I appreciated so much. I know how hard she worked in ensuring that my car would be ready for pick up before the weekend was over. This was by far the best car purchasing experience I have ever had. Highly recommend purchasing a new or used Mercedes from Flagship of Lynnfield. I look forward to more great experiences when my car needs service. Thank you!!! More

Recent purchase Visited Flagship Motors to check out some Mercedes. Did not intend to purchase that day until I spent some time with Tricia Ducharme. She talked with Visited Flagship Motors to check out some Mercedes. Did not intend to purchase that day until I spent some time with Tricia Ducharme. She talked with me a while about what I was looking for and then showed me a car I might like. I purchased the car that day. Tricia was very knowledgeable and took her time answering my questions and explaining the features in the car. Thank you Tricia for making the whole experience a pleasant one. My first Mercedes and I love it. You are Great!! Sue H. More

Exceptional customer service! Always an outstanding experience at Flagship. From researching and selecting a new leased vehicle to lease-end close-out to repair service, Flagship Always an outstanding experience at Flagship. From researching and selecting a new leased vehicle to lease-end close-out to repair service, Flagship delivers superior customer service. I can always count on Julia Papagno to provide the best information possible in selecting a vehicle and then making sure that every aspect of the process was smooth and that all of my questions and concerns were addressed. Will always be a customer of Flagship because of Julia's knowledge and exceptional service. Paige Babcock was also instrumental in coordinating my lease-end close-out and delivery of my new vehicle – another testament to the level of service Flagship Motorcars provides! More

Making Good My wife had taken our GL450 into the Flagship service center to have a slow leak repaired in the right rear tire. My wife also mentioned to the servic My wife had taken our GL450 into the Flagship service center to have a slow leak repaired in the right rear tire. My wife also mentioned to the service consultant that our family would be leaving for a 240 mile trip to Maine that weekend and we wanted to make certain that we would not have any tire issues. The tire was plugged by the service dept. and my wife was on her way. By the way, she did not have an appointment and had to be somewhere else. Our vehicle was still taken in and she was on her way within her specified time frame as promised by Phi Hoang. On the way to Maine that same tire had deflated. I had to remove the tire and have it repaired locally in Maine. The plug was leaking and had to be re-done. I sent an email to the Flagship service dept. explaining the situation and had asked that the money I paid Flagship for the tire repair be credited towards a future oil change. I received a prompt response from Grace Cosco in both email and voicemail telling me that I would be provided a free oil change to make up for the tire plug misfortune. This made me very happy. In this day and age, it is refreshing to see a car dealer stick with old fashioned customer service and actually abide by their mission statement. Yes, this company actually delivers on it's mission statement. More

Easy buying experience, helpful staff Trish was very helpful with my purchase, and made the experience _easy_. This was my first time purchasing a car for myself, and it was made so simple Trish was very helpful with my purchase, and made the experience _easy_. This was my first time purchasing a car for myself, and it was made so simple that I felt like I'd missed something. She made sure that my vehicle was in tip-top shape before I took it home, which I really appreciated - it looks and drives like a dream! Best of all, she was very communicative without being pressuring. I felt comfortable working with her, and would certainly do business with her again in the future. Thanks, Trish! More