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Flagship Motorcars of Lynnfield
Lynnfield, MA
2,599 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors.
You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,599 reviews
April 26, 2016
My 4th Mercedes from Flagship I just picked up my new Mercedes SUV., a GLE300d. The car is absolutely beautiful as I would expect from Mercedes. The dealer service was absolutely w I just picked up my new Mercedes SUV., a GLE300d. The car is absolutely beautiful as I would expect from Mercedes. The dealer service was absolutely wonderful as I would expect from Flagship! The sales team (Julialisa and Paige) and finance manager (Gil) made my purchase smooth as silk. The price was great, the attention was refreshing and the overall experience wonderful. Like I said above this is my forth purchase from this dealership and each time the service gets better and better. I also am impressed with the service department as I have had all my MBs serviced here. More
by AttorneyDP
April 25, 2016
Fun experience with a great ending Have had challenges in the past trying to purchase a car at Flagship in Lynnfield. Recently I have been searching for a 2013 SL 550 convertible onlin Have had challenges in the past trying to purchase a car at Flagship in Lynnfield. Recently I have been searching for a 2013 SL 550 convertible online. I sent an inquiry to Flagship about a month ago about a car they just got into inventory. Peggy MacNamara sent me an email introducing herself and offered to set up a meeting for me. When I saw the car off hours I did not like it and let Peggy know. Every couple of weeks or so she continued to follow up with a quick short email to ask how my search was going. I called her when I noticed another car there and I had several questions. She transferred me to Ken Mulstay the Pre Owned Director who gave me some valuable information about another car I was interested in at another dealership. Because of that helpful conversation I decided to stop in to see their car. I met Ken and he introduced me to George Nakhoul, one of their salespeople. George was very helpful and easy to work with and knows the product well. While working out our deal I finally met Peggy and she is more of a doll in person. Darnell Caruso Stewart, whom I have know for years came over to me and said hello along with Paul the GM. I felt at home and very comfortable. Another sales person, Julialisa Papagno came to me because she remembered I purchased a car from her, at that dealership, in 1999. It's amazing to say I had so much fun spending stupid money. Flagship has come a long way, in my opinion, and I look forward to working with them well into the future. More
by atemkin
April 17, 2016
Amazing customer service I recently traded my E320 for a used ML 350. Julia and Paige were fantastic attending to every detail. Professional and attentive to my needs . I w I recently traded my E320 for a used ML 350. Julia and Paige were fantastic attending to every detail. Professional and attentive to my needs . I would recommend this dealership without any reservations , More
by et1945
April 15, 2016
From GLK to GLC I was looking to trade in my 2012 GLK for the new GLC 300, so I spoke with my good friend Grace Cosco, Customer Care Mgr. Extraordinaire, who recommen I was looking to trade in my 2012 GLK for the new GLC 300, so I spoke with my good friend Grace Cosco, Customer Care Mgr. Extraordinaire, who recommended Julialisa Papagno. Julie is a perfect recommendation as she has been selling MB's at Flagship for many years. Julia set me up with a test drive in a new GLC 300, and I knew it was what I wanted. So then we worked on getting a Lunar Blue model which was enroute, along with a very fair trade on my GLK. From there it was on to meet with Darnell Caruso-Stewart, my former salesperson, the money lady to wrap up the deal. She made sure I knew what options would be the most benefit to me. On Friday, a week later the new GLC arrived, we received a call that it was in, and Grace had it washed and cleaned so my wife and I could look at it. The metallic Lunar Blue really shown in the sun. They had to do a couple of things to the car and it would be ready on Monday. Well it is New England in April and we had 4-5 inches of snow so we arranged to pick it up on Tuesday. The car was in the VIP room with a red bow and Julia gave me a dozen red roses. Paige Babcock and I met to go over the car. She really knows her MB's, and we looked at everything. I had many questions and she took the time to go over them. She made sure I knew how to operate the new car. She even said that if I ever had any questions in the future, do no hesitate to contact her. Since driving off in the new GLC, I have had numerous follow up calls and e-mails from everyone asking how I was enjoying my new MB! What a truly great team to work with. More
by Karnak
Employees Worked With
Other Employees :
Grace Cosco, Paige Babcock
April 15, 2016
Great Experience I enjoyed working with Pauley from start to finish. He was thorough, attentive and very knowledgable. I was shocked when he took the time out to expla I enjoyed working with Pauley from start to finish. He was thorough, attentive and very knowledgable. I was shocked when he took the time out to explain how the car operates. I look forward to doing business with Pauley in the future and would recommend him to family and friends. I would like to thank Darnell for her expertise in the finance process. Thank you!!! Lisa More
by Lisa
April 12, 2016
Amazing Customer Service! Everyone at this dealership is so friendly! Tons and tons of customer 1:1 attention. I highly recommend this dealership. The roses they gave me for Everyone at this dealership is so friendly! Tons and tons of customer 1:1 attention. I highly recommend this dealership. The roses they gave me for my very first Mercedes was so sweet! More
by sheena
April 10, 2016
Dishonest and Thoroughly Disappointing - Bait and Switch Recently went to check out an advertised vehicle after receiving several phone calls from the dealership to set up an appointment. When I arrived, I Recently went to check out an advertised vehicle after receiving several phone calls from the dealership to set up an appointment. When I arrived, I sat down with a sales associate who ran through the details of the car that I was interested in and answered all my questions about the vehicle. They then sent over the sales manager who ran through a bunch of other potential options although I expressed no interest in another vehicle. I was then shown another vehicle which wasn't even the year, make, model, mileage, etc. of what I had come to see. When I told them that I was only interested in the vehicle that I inquired about, I was brought inside yet again and pitched an entirely different vehicle. It wasn't until the end of this entire process that I was informed that they didn't even have the vehicle that I came in to see. According to them, the vehicle had been sold that morning during the hour that the dealership had been open prior to my arrival. Dishonest from start to finish and just a terrible way to run a business that relies on referrals. Will not buy a vehicle from them on principal alone and will steer everyone I know away from them. More
by Disappointed
Employees Worked With
April 07, 2016
Agreed to Buy a car. They sold it to someone else. Horrible. My experience with Flagship Motorcars began on March 31st when I initially inquired about a Range Rover at your dealership. I received contact fro My experience with Flagship Motorcars began on March 31st when I initially inquired about a Range Rover at your dealership. I received contact from both Michael and Samuel. So far, so good. I replied to Samuel, and received no response. I received a response days later that completely ignored my questions about the vehicle, and read more like an automated response. So, I asked my questions again. To my surprise, I received another cookie cutter reply with zero answers to any of my questions. At this point, I emailed both Michael and Samuel and expressed my frustrations. They replied and insisted they thought the other had answered my questions - which was not the case, or that the emails had gone to spam - also not the case. I finally made progress and got my questions answered as well as pricing from Samuel. I let him know I was a cash buyer, and once he told me the price of the vehicle, I responded in less than 30 minutes via email and said I would purchase the car with cash immediately. He said he would "forward on my information". This was Sunday. Monday rolls around and by the afternoon I still had not heard anything from anyone at Flagship about my purchase. I followed up with Samuel via email. To my surprise, Samuel informed me that they had a buyer come in and place an offer on the vehicle with pending finance. You can imagine how frustrated I was, because the previous day I had already agreed on a purchase price and was waiting for wire information to send over the money. The vehicle has now been pulled from their website. I never imagined trying to spend $70,000 with a company would be so difficult. I'm now told the other buyer's financing fell through, but that Flagship Motors is allowing him to "try again" with a different cosigner. All the while they had another buyer - me - ready with cash to purchase the vehicle. Let's also not forget that I had already agreed on a purchase price prior to this buyer ever being in the picture. I checked reviews before ever contacting Flagship Motor Cars and found that they had great ratings overall. After reading my experience above, I'm sure you'll have no difficulty understanding that at this point, my review would is far from 5 stars. To say that I am extremely disappointed would be an understatement. That said, it seemed to me that my experience at Flagship was not on par with the standard set for the dealership. I thought I would at least reach out to the general manager of the dealership, Paul McDaniels first and give him the opportunity to rectify this situation before I shared my experience. Paul got right back to me and told me he was extremely embarrassed about the situation and would talk to both Michael & Samuel and get back to me the following afternoon. I heard from Michael the following afternoon around 2:30PM who told me the vehicle was now available. Great! Sounds like Paul had made sure the vehicle was mine.Shouldn't have been an issue since I made an offer and the offer was already accepted. I called Michael, asked for a full invoice and wire information so I could send over the payment. Michael transferred me to Franco, who I was told would be finalizing my purchase. Okay, fine, four people later - let's see if I can actually purchase this vehicle. I talk to Franco and he starts telling me how great the vehicle is, the black exterior, interior, and black wheels bring it together. Great! But wait a second, the vehicle I had inquired and made an offer on didn't have black wheels. THEY TRIED TO SELL ME A DIFFERENT VEHICLE. Unbelievable. Not only was the vehicle a v6 instead of a supercharged v8, it also had 30,000 miles MORE. I can't believe I was still giving this dealership a chance. I told Franco that was not the vehicle I was inquiring about. He assured me it was. I asked to be transferred to Paul, the general manager, but my request was ignored. Franco went on to tell me about how great the vehicle he was referring to was, but I didn't want it. I asked for Paul again, and again was ignored. Finally, I demanded to speak with Paul, the general manager, and explain my frustrations and the situation. Paul made it seem like I was at fault for the misunderstanding (or the several misunderstandings that seemed to happen over and over). Even though there was a clear trail that I forwarded to Paul that showed which vehicle I was inquiring about, a response from me with more questions, a response from the dealer with more answers, and so on. Back and forth about the vehicle I was originally inquiring about. I thought it would end there, but it doesn't. Franco calls me back a few hours later to tell me that his company made no mistake, that I am at fault, and that his dealership and he would acknowledge no wrong doing. He was rude, disrespectful, and condescending. End of the day, I'm not getting the vehicle I made an offer on, and my offer was accepted on. I am getting a horrible experience from Flagship Motor Cars and will NEVER do business with them again. I gave the dealership every opportunity to rectify this situation before posting my review, but they made no effort to do so and instead decided to attack ME - the customer. More
by DavidLO
April 07, 2016
My first Mercedes I first stopped in flagship motors to test drive the new Mercedes 450 GLE coupe. My BMW X6 lease was about to expire and after seeing the GLE on t I first stopped in flagship motors to test drive the new Mercedes 450 GLE coupe. My BMW X6 lease was about to expire and after seeing the GLE on the road I had to test drive it.. I loved it ! My salesman Sean Bresnahan worked real hard with me answering all of my questions and financing criteria to make this deal happen .. The whole staff was professional and courteous . I can thank them for making me a proud Mercedes owner. More
by Bill Ravanis
April 06, 2016
MB of Lynnfield is by far the best! Recently purchased a vehicle from MB Lynnfield and would just like to say that this place is the most accommodating dealership out there. From online Recently purchased a vehicle from MB Lynnfield and would just like to say that this place is the most accommodating dealership out there. From online sales to onsite sales the staff treats everyone equally and with respect. This is my first MB and absolutely not my last, will be heading back to MB Lynnfield. Special thanks to Margaret, Franco & Nick, I am a very hard customer to deal with as I like things to be exact and can be very thorough with anything that I do. This team was great to me and put up with my personality. I thank them very much and think that this should be noted!! -D More
by Kalamata1
