Flagship Motorcars of Lynnfield

I have been a customer for a year and a half now (new to Mercedes). Although I live a lot closer to another Mercedes dealer, I will always continue to travel the extra 40 miles to come to Flagship. Everyo Mercedes). Although I live a lot closer to another Mercedes dealer, I will always continue to travel the extra 40 miles to come to Flagship. Everyone is always very friendly and welcoming, but it is Nick Irving my service advisor that keeps me coming back. He is amazing! This time I was especially surprised when he remembered I had an extended warranty when I forgot! This little detail is one of many as to why I have such trust in your dealership.Flagship is very lucky to have such a great employee. Thank you sincerely for another great experience! And thank you Nick! You are the best! More

We brought our GLK350 in to get an "A" Service and had Nick Irving as our advisor. He did a great job explaining the process and getting in done in a timely manner. We will definitely be coming back whe Nick Irving as our advisor. He did a great job explaining the process and getting in done in a timely manner. We will definitely be coming back whenever the vehcile needs service work done in the future. More

I have found service at Flagship to be excellent. My car is under warranty so the pricing isn't an issue. Nick is my Service Advisor and is incredibly friendly and knowledgable. I also like that they give is under warranty so the pricing isn't an issue. Nick is my Service Advisor and is incredibly friendly and knowledgable. I also like that they give you Mercedes rentals when your car is being serviced. Highly recommended. More

I received great service from the service writer. I also received honest knowledgeable advice from tech. The tech took the time to explain the necessary repairs and th time frame in which the repairs and ma received honest knowledgeable advice from tech. The tech took the time to explain the necessary repairs and th time frame in which the repairs and maintenance must be performed for the safety and performance of the vehicle. More

Erin is outstanding at guiding one through the process of service for accurate results. On the phone or in person her friendly and professional style is one where I know I will get results to fixing my auto service for accurate results. On the phone or in person her friendly and professional style is one where I know I will get results to fixing my auto issue. Her follow up to a descriptive mechanical or software issue sometimes in layman terms for better understanding or simple analogies helps one quickly with options to decide what to do. My family and I have been servicing our vehicles with Chambers motor cars for a decade and Erin has played a key role in keeping us in the Flagship arena for purchases and service in today's competitive environment. R.von Jako, MD,PhD More

I recommend the service department to everyone, although I bought my vehicle at another local dealership. Nick has been more than helpful is resolving any issues, and I always request John work on my car, I bought my vehicle at another local dealership. Nick has been more than helpful is resolving any issues, and I always request John work on my car, he does an excellent job everytime. Thank you for making my busy life alittle easier. More

Erin is always a pleasure to deal with. I have been coming to Flagship for 8 years to have my car serviced and Erin has always been professional, friendly, helpful and easy to deal with. She is a majo coming to Flagship for 8 years to have my car serviced and Erin has always been professional, friendly, helpful and easy to deal with. She is a major reason, along with the quality of work performed, why I keep returning to Flagship to have my car serviced. She is very knowledgeable about any and all service issues I have ever had with my car an always comes up with a good solution, along with the mechanics. I would recommend her and Flagship to any and all of my friends and associates. More

The external temperature indicator of the instrument cluster was not illuminated. I called thinking it was the bulb and spoke with Erin who scheduled an appointment for the next day with a promise I wou cluster was not illuminated. I called thinking it was the bulb and spoke with Erin who scheduled an appointment for the next day with a promise I would be in / out quickly. She indicated if not the bulb then it might be the instrument cluster which they would have to order. The problem was with the temperature sensor itself, not a typical problem and was addressed quickly. More

I've bought 2 cars from this dealership and been taking them ther for 5 years. The single biggest reason I keep coming back is because of Nick & John. They are unbelievable to work with. In this day and them ther for 5 years. The single biggest reason I keep coming back is because of Nick & John. They are unbelievable to work with. In this day and age where service is truly lacking almost everywhere they stand out. More

The customer service is always prompt and professional. The customer service is always prompt and professional. The quality if work is excellent. All items are always addressed and then taken care of upon The customer service is always prompt and professional. The quality if work is excellent. All items are always addressed and then taken care of upon approval. The work quoted was completed in the promised time frame with no surprises. I always leave the dealership with a confident feeling my car is taken care of properly. More